REmote Assistance does not work

[Dan]

Hey,

I tried to help a friend using remote assistance today,
and when she sent me the invitation via Windows Messenger
I got:

"The invitation from Hilly to start using Remote
Assistance is declined because the program is disabled or
is not installed on your computer"

Any ideas on how I fix this? I disabled Windows firewall
and DMZ'd my computer in my router and still no luck.
Thanks.

Dan

 

[Carey Frisch [MVP]]

Troubleshooting Remote Assistance Issues
http://www.chicagotech.net/rdesktop.htm

"When you receive an invitation from an Internet user whose
computer is behind a router or firewall, the IP sent to you is
the Private IP behind the router or firewall, so that you can't
access the computer. To fix this issue: 1) use Notepad to open
the invitation to change the Private IP to the Public IP which
may be the router or firewall's IP. 2) Use Windows Messenger
to establish the Remote Assistance session".

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

-------------------------------------------------------------------------

:

| Hey,
|
| I tried to help a friend using remote assistance today,
| and when she sent me the invitation via Windows Messenger
| I got:
|
| "The invitation from Hilly to start using Remote
| Assistance is declined because the program is disabled or
| is not installed on your computer"
|
| Any ideas on how I fix this? I disabled Windows firewall
| and DMZ'd my computer in my router and still no luck.
| Thanks.
|
| Dan

 

[Guest]

That doesn't seem to work. The problem seems to be on my
end. It's as if my computer can't find the program or
thinks it's disabled. What's going on ?