XP Home Logo Freeze

[Guest]

I have a laptop with XP Home that shutdown yesterday fine, but now when I
startup, the system shows the windows splash, shows what appears to be my
desktop background, and then goes to the Windows XP Logo with the Blue
backgound. The laptop will continue to show the XP Logo. I can attach USB
items and the hard drive activates, but the screen never changes. The mouse
and keyboard still work, but they do not control anything. I have tried to
go into Safe Mode, Safe Mode with Command Prompt, Use Last Known Good
Configuration, Debugg, and the other steps after hitting F8. Nothing works.
I do not have my OEM disk (HP) with me. Any suggestions on how to get the
laptop to startup normal would be appreciated.

 

[Maurice N ~ MVP]

How far do you get when you choose one of these options? Is a login
password required, and if so, can you login?
I assume you did a complete shutdown, not a suspend or hibernate.

 

[Maurice N ~ MVP]

P.S.
Retry F8 at pc bootup again.
You will actually see "Disable automatic restart on system failure" as an
option once you get the bootup options.
Select that and give it a try.

 

[Guest]

I get to the same spot, the Windows XP Logo screen with the Blue Background.
I do not use a login password. I cannot do a shutdown in the normal way. I
can only shutdown by holding the power button down. When I turn it back on,
I end up back at the same Logo screen. After I power down, the system does
not seem to do a chkdsk on the harddrive. I have also let the battery run
down and go into hibernate. That did not help either.

 

[Guest]

I do not have that option on the F8 screen. This is an HP OEM version of
Windows, if that makes a difference.

 

[Maurice N ~ MVP]

If your HP came with a "full" Windows XP CD, use Recovery Console to run CHKDSK.

If that is not available, but your notebook has a diskette drive, then :
Get & use the Microsoft XP startup diskettes, then run CHKDSK.


Obtaining Windows XP Setup Boot Disks MS-KB Article 310994
http://http://support.microsof­t.com/default.aspx?kbid=310994
You need to do 1 download. Follow instructions. This process makes a set of 6 diskettes


Obviously, you need to mark each diskette (1 to 6) so you know which is which. <g>
- -
Run CHKDSK /P from within the XP Recovery Console !


Set pc BIOS to boot from diskette drive. Place diskette #1 in drive. Reboot pc.
Once diskette 1 is loaded, you'll be prompted to load the rest of the set ( one by one).


The intent here is not to setup Windows XP, but rather to be able to get to a point where the RECOVERY CONSOLE can be selected.


Select the first option R Repair/Recovery Console. Select your Windows partition by number. Usually it is 1 .
(Your notebook may have the Windows o.s. on partition 2 ! )


Login to XP with administrator password. (If there is no password, press TAB key, and press Enter).


Then run CHKDSK /P from the command line. (In Recovery Console /P replaces /F ).


Run it once (or repeat) until it shows no errors.
Run CHKDSK for each drive on your system.
CHKDSK /P :X where X is letter for disk drive


References for Recovery Console:
Description of the Windows XP Recovery Console - Article ID 314058
http://support.microsoft.com/d­efault.aspx?kbid=314058


HOW TO: Install and Use the Recovery Console for Windows XP
http://support.microsoft.com/d­efault.aspx?kbid=307654


When you do log in to Recovery Console, & run CHKDSK ---it will complain about "missing AUTOCHK.exe".
This is where you point it ---you'll need to type it ---
C:\WINDOWS\SYSTEM32


Note: Your pc may have Windows at \WINNT .... if so, point to C:\WINNT\SYSTEM32

To exit the Recovery Console, use the EXIT command. Remove diskette and reboot pc.

 

[Maurice N ~ MVP]

P.S. Regarding your remark " I cannot do a shutdown in the normal way. I can only shutdown by holding the power button down."

See this article at Aumha.org
WINDOWS XP SHUTDOWN & RESTART TROUBLESHOOTING

http://aumha.org/win5/a/shtdwnxp.htm