G
Guest
Have you gone to start>run and type "services.msc" w/o quotes and then
stopped/started/restarted the Help and Support service?
BMR777
stopped/started/restarted the Help and Support service?
BMR777
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A
aussieboykie
On a very basic (near vanilla) SP2 system running on an IBM Thinkpad
T41, clicking Help and Support from the START menu does nothing. F1
does nothing either. I have checked event logs but there is no
indication of any problem. Everything else on this system works just
fine. I have no idea how long it has been like this since I very seldom
have a need for said H&S. Any suggestions?
Regards, AB
T41, clicking Help and Support from the START menu does nothing. F1
does nothing either. I have checked event logs but there is no
indication of any problem. Everything else on this system works just
fine. I have no idea how long it has been like this since I very seldom
have a need for said H&S. Any suggestions?
Regards, AB
G
Guest
attempt to Open Help and Support.
do you get any messages or errors?
check task manager.
does helpsvc.exe, helpctr.exe, and helphost.exe appear as processes?
do you get any messages or errors?
check task manager.
does helpsvc.exe, helpctr.exe, and helphost.exe appear as processes?
G
Guest
Have you looked at Local Services to see that "Help and Support" is "started"
and "automatic"?
Scroll down and look for "Help and Support".
Start>Run>services.msc
and "automatic"?
Scroll down and look for "Help and Support".
Start>Run>services.msc
A
aussieboykie
Have restarted Help and Support service but it makes no difference.Dixonian69 said:attempt to Open Help and Support.
do you get any messages or errors?
check task manager.
does helpsvc.exe, helpctr.exe, and helphost.exe appear as processes?
:
Have you gone to startrun and type "services.msc" w/o quotes and then
stopped/started/restarted the Help and Support service?
BMR777
After an attempt to open H&S, helpsvc.exe is in the task list. During
an attempt to open H&S, helpctr.exe appears briefly and then goes
away.
Regards, AB
A
aussieboykie
Yes I have. I believe I have checked all of the (relatively) obviousDixonian69 said:Have you looked at Local Services to see that "Help and Support" is
"started"
and "automatic"?
Scroll down and look for "Help and Support".
StartRunservices.msc
things. I'm wondering if this could be an SP2 related issue since
another XP system with SP1 + hotfixes (but no SP2) on the same physical
hardware does not have the problem. I have very deliberately tried to
keep the SP2 system as vanilla as possible. It's essentially just
XP/SP2 plus the relevant Thinkpad drivers, plus Office and a basic set
of innocuous apps - e.g. Notetab, Irfanview, Directory Opus, Opera,
Firefox, Thunderbird, Adobe Reader.
Regards, AB
R
Ramesh, MS-MVP
Proceed to next method if one fails to resolve the problem:
Type in Start, Run dialog:
helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript
Fix Windows XP Help - from Doug's site:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm
In _nothing_ helps, try reinstalling HelpCenter:
Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as
PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
your XP CD when prompted. If you have a Service Pack installed, be sure to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP
CD (if available)
--
Ramesh, Microsoft MVP
Windows XP Shell/User
Windows XP Troubleshooting
http://www.winhelponline.com
Type in Start, Run dialog:
helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript
Fix Windows XP Help - from Doug's site:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm
In _nothing_ helps, try reinstalling HelpCenter:
Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as
PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
your XP CD when prompted. If you have a Service Pack installed, be sure to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP
CD (if available)
--
Ramesh, Microsoft MVP
Windows XP Shell/User
Windows XP Troubleshooting
http://www.winhelponline.com
A
aussieboykie
Ramesh, thanks to you and earlier respondents for your suggestions.Ramesh said:Proceed to next method if one fails to resolve the problem:
Type in Start, Run dialog:
helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript
Fix Windows XP Help - from Doug's site:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm
In _nothing_ helps, try reinstalling HelpCenter:
Open %systemroot%\inf folder and locate the PCHealth.inf file (might
show as
PCHealth in W.Explorer). Right-click the file and choose "Install".
Insert
your XP CD when prompted. If you have a Service Pack installed, be sure
to
point to the %Windir%\i386\ServicePackFiles folder, or your
slipstreamed XP
CD (if available)
--
Ramesh, Microsoft MVP
Windows XP Shell/User
Windows XP Troubleshooting
http://www.winhelponline.com
Sadly I'm still drawing a blank. I had particularly high hopes for your
second (reinstall) suggestion which went flawlessly but made not a whit
of difference. I subsequently tried booting in Safe mode and it doesn't
work in that environment either.
I'd like to solve this mystery but not at any cost, in terms of time
spent on resolution (mine and yours). I could set up another target
partition and install from scratch again, and I might do that at some
point if all else fails, but I'd prefer to fix the current system which
is otherwise very much to my liking, being lean, clean, and mean! Is
there a way of debugging the underlying command execution to determine
where and why it fails?
Regards, AB
R
Ramesh, MS-MVP
Hi aussieboykie,
I've seen instances where certain Beta versions of StarDock's software
interefering with Help Center. If that does not apply in your case, see:
http://windowsxp.mvps.org/rebuildhelp.htm
--
Ramesh, Microsoft MVP
Windows XP Shell/User
Windows XP Troubleshooting
http://www.winhelponline.com
I've seen instances where certain Beta versions of StarDock's software
interefering with Help Center. If that does not apply in your case, see:
http://windowsxp.mvps.org/rebuildhelp.htm
--
Ramesh, Microsoft MVP
Windows XP Shell/User
Windows XP Troubleshooting
http://www.winhelponline.com
A
aussieboykie
Bingo! The rebuild process did the trick. Many thanks for yourRamesh said:Hi aussieboykie,
I've seen instances where certain Beta versions of StarDock's software
interefering with Help Center. If that does not apply in your case,
see:
http://windowsxp.mvps.org/rebuildhelp.htm
--
Ramesh, Microsoft MVP
Windows XP Shell/User
Windows XP Troubleshooting
http://www.winhelponline.com
persistence. Any idea what caused the problem in the first place, or
shouldn't I ask!?
Regards, AB
R
Ramesh, MS-MVP
You're welcome AB.
--
Ramesh, Microsoft MVP
Windows XP Shell/User
Windows XP Troubleshooting
http://www.winhelponline.com
--
Ramesh, Microsoft MVP
Windows XP Shell/User
Windows XP Troubleshooting
http://www.winhelponline.com
G
Guest
aussieboykie said:Yes I have. I believe I have checked all of the (relatively) obvious
things. I'm wondering if this could be an SP2 related issue since
another XP system with SP1 + hotfixes (but no SP2) on the same physical
hardware does not have the problem. I have very deliberately tried to
keep the SP2 system as vanilla as possible. It's essentially just
XP/SP2 plus the relevant Thinkpad drivers, plus Office and a basic set
of innocuous apps - e.g. Notetab, Irfanview, Directory Opus, Opera,
Firefox, Thunderbird, Adobe Reader.
Regards, AB
G
Guest
I am reasearching this and found from Microsoft it is a SP2 issue and one
must have the CD for home edition SP2 . There is instructions on their
website if yoy search for the subject. You have to find the " pchealth.inf
file" right click it and insert theXP SP2 CD
must have the CD for home edition SP2 . There is instructions on their
website if yoy search for the subject. You have to find the " pchealth.inf
file" right click it and insert theXP SP2 CD
G
Guest
Ramesh,
I have been reading this thread because I have similar trouble with the Help
& Support Centre in that it will not run.It did run when I originally
installed Windows XP Professional but since loading Service Pack 2 it
stopped. I have been following the instructions that you sent to AB but I do
not have 'packagestore'. SP2 was downloaded from Microsoft and so I do not
have an installation disk. When I try to use my original XP disk it says that
I have a later version already loaded. I would be grateful for any assistance.
I have been reading this thread because I have similar trouble with the Help
& Support Centre in that it will not run.It did run when I originally
installed Windows XP Professional but since loading Service Pack 2 it
stopped. I have been following the instructions that you sent to AB but I do
not have 'packagestore'. SP2 was downloaded from Microsoft and so I do not
have an installation disk. When I try to use my original XP disk it says that
I have a later version already loaded. I would be grateful for any assistance.
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