Unable to Access Help & Support

[Ed Forsythe]

Hi All,

When I try to access Help and Support via Start/Help and support the
hourglass appears briefly but nothing happens. I've tried two Repair
installs and one Upgrade install with no success other than to screw up
other features These are some of the potential solutions I have
attempted:

I ran C:\>sc query helpsvc and got the following results

SERVICE_NAME: helpsvc

TYPE : 20 WIN32_SHARE_PROCESS

STATE : 4 RUNNING

(STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)

WIN32_EXIT_CODE : 0 (0x0)

SERVICE_EXIT_CODE : 0 (0x0)

CHECKPOINT : 0x0

WAIT_HINT : 0x0

2. Services.msc is in the Windows\System32 directory

3. Start/Run/Services.msc = OK

4. Ran Regsvr32 filemgmt.dll = OK

5. Expanded a new HelpSvc.exe file into the
C:\Windows\PCHealth\HelpCtr\Binaries folder = OK

6. Help and Support Services = Started and Remote Procedure Call (RPC)
Service is listed under "Dependencies" and is Started.

7. Ran a couple of vbs scripts designed to fix the problem = No Joy.

8. Two Repair installs and one upgrade install = No Joy but they manage to
mess up my Windows Update and Firewall :-( Took awhile to solve those
problem <S>.

9. Expanded these files from the XP CD and installed into the correct
directories:

Winhlp32.cn_

Winhlp32.ex_

Winhlp32.hl_

10. Am not, won't not, will not, under *any* circumstances format until
Vista!! I never use "Help and Support" anyhow. It's a little too basic and
Google is my friend ;-)

Grrrrr! @#$%^&$

 

[Guest]

Usually help/support in run is the first item to go in a corrupted user
account,create new user,restart computer,open in new,try help/support.
Not sure why,but its usually the case.

 

[Bert Kinney]

Hi Ed,

You will find several troubleshooting steps on the link below, including
reinstalling Help and Support.

Troubleshooting problems with Help and Support Center
http://windowsxp.mvps.org/helpctr.htm

 

[Ramesh, MS-MVP]

Adding to Bert's expert advice, see below my standard response for fixing
Help Center:

Start with DLL registration. Proceed to next method if one fails to resolve
the problem.

Type in Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript

Fix Windows XP Help - from Doug's site:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm

In _nothing_ helps, try reinstalling HelpCenter:

Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as
PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
your XP CD when prompted. If you have a Service Pack installed, be sure to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP
CD (if available).

Comprehensive rebuild of Help Center: Posted by Rebecca Chen[MS]

Click Start, click Run and type CMD, and click OK.
In Command Prompt, type the following commands and press Enter after each
line: (Alternately, create a Batch file and run.)

net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register

Note: The "start /w helpsvc /svchost netsvcs /regserver /install" command
line reinstalls Help and Support, which may take several minutes.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hi Ed,

You will find several troubleshooting steps on the link below, including
reinstalling Help and Support.

Troubleshooting problems with Help and Support Center
http://windowsxp.mvps.org/helpctr.htm

 

[Ed Forsythe]

Hey Andrew,
That's one really great suggestion ). Never seen it before so I thought
that this is it! Nope, didn't work but thanks much anyway.

 

[Ed Forsythe]

Hi Bert,
Been to Ramesh's site many times and tried his fix/s - none worked. Thanks
for trying - this is really a mind boggler

 

[Ed Forsythe]

Hi Troops,
I tried them all a few times - still no joy. I really appreciate your help.
Thank you all very much. It's 0247hrs here in MD and I'm whipped so I'm
going to have a wee dram of scotch and hit the sack. See you all later -
G'nite -

Adding to Bert's expert advice, see below my standard response for fixing
Help Center:

Start with DLL registration. Proceed to next method if one fails to
resolve
the problem.

Type in Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript

Fix Windows XP Help - from Doug's site:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm

In _nothing_ helps, try reinstalling HelpCenter:

Open %systemroot%\inf folder and locate the PCHealth.inf file (might show
as
PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
your XP CD when prompted. If you have a Service Pack installed, be sure to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed
XP
CD (if available).

Comprehensive rebuild of Help Center: Posted by Rebecca Chen[MS]

Click Start, click Run and type CMD, and click OK.
In Command Prompt, type the following commands and press Enter after each
line: (Alternately, create a Batch file and run.)

net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register

Note: The "start /w helpsvc /svchost netsvcs /regserver /install" command
line reinstalls Help and Support, which may take several minutes.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hi Ed,

You will find several troubleshooting steps on the link below, including
reinstalling Help and Support.

Troubleshooting problems with Help and Support Center
http://windowsxp.mvps.org/helpctr.htm

--
Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org

Hi All,

When I try to access Help and Support via Start/Help and support the
hourglass appears briefly but nothing happens. I've tried two Repair
installs and one Upgrade install with no success other than to screw
up other features These are some of the potential solutions I have
attempted:

I ran C:\>sc query helpsvc and got the following results

SERVICE_NAME: helpsvc

TYPE : 20 WIN32_SHARE_PROCESS

STATE : 4 RUNNING

(STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)

WIN32_EXIT_CODE : 0 (0x0)

SERVICE_EXIT_CODE : 0 (0x0)

CHECKPOINT : 0x0

WAIT_HINT : 0x0

2. Services.msc is in the Windows\System32 directory

3. Start/Run/Services.msc = OK

4. Ran Regsvr32 filemgmt.dll = OK

5. Expanded a new HelpSvc.exe file into the
C:\Windows\PCHealth\HelpCtr\Binaries folder = OK

6. Help and Support Services = Started and Remote Procedure Call (RPC)
Service is listed under "Dependencies" and is Started.

7. Ran a couple of vbs scripts designed to fix the problem = No Joy.

8. Two Repair installs and one upgrade install = No Joy but they
manage to mess up my Windows Update and Firewall :-( Took awhile to
solve those problem <S>.

9. Expanded these files from the XP CD and installed into the correct
directories:

Winhlp32.cn_

Winhlp32.ex_

Winhlp32.hl_

10. Am not, won't not, will not, under *any* circumstances format
until Vista!! I never use "Help and Support" anyhow. It's a little
too basic and Google is my friend ;-)

Grrrrr! @#$%^&$

 

[Ramesh, MS-MVP]

Ed,

You have have any skinning utilities, or any other tools from StarDock
installed?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hi Troops,
I tried them all a few times - still no joy. I really appreciate your help.
Thank you all very much. It's 0247hrs here in MD and I'm whipped so I'm
going to have a wee dram of scotch and hit the sack. See you all later -
G'nite -

 

[Ed Forsythe]

Hi Ramesh,
I have been to your site (great!) many time in an attempt to solve this
problem but I tried your suggestions again in the hope (vain) that I may
have missed something - still no joy. One thing puzzles me and that is the"
rd packagestore /s /q" command. I have no packagestore directory. Could
that be the problem?

Adding to Bert's expert advice, see below my standard response for fixing
Help Center:

Start with DLL registration. Proceed to next method if one fails to
resolve
the problem.

Type in Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript

Fix Windows XP Help - from Doug's site:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm

In _nothing_ helps, try reinstalling HelpCenter:

Open %systemroot%\inf folder and locate the PCHealth.inf file (might show
as
PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
your XP CD when prompted. If you have a Service Pack installed, be sure to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed
XP
CD (if available).

Comprehensive rebuild of Help Center: Posted by Rebecca Chen[MS]

Click Start, click Run and type CMD, and click OK.
In Command Prompt, type the following commands and press Enter after each
line: (Alternately, create a Batch file and run.)

net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register

Note: The "start /w helpsvc /svchost netsvcs /regserver /install" command
line reinstalls Help and Support, which may take several minutes.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hi Ed,

You will find several troubleshooting steps on the link below, including
reinstalling Help and Support.

Troubleshooting problems with Help and Support Center
http://windowsxp.mvps.org/helpctr.htm

--
Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org

Hi All,

When I try to access Help and Support via Start/Help and support the
hourglass appears briefly but nothing happens. I've tried two Repair
installs and one Upgrade install with no success other than to screw
up other features These are some of the potential solutions I have
attempted:

I ran C:\>sc query helpsvc and got the following results

SERVICE_NAME: helpsvc

TYPE : 20 WIN32_SHARE_PROCESS

STATE : 4 RUNNING

(STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)

WIN32_EXIT_CODE : 0 (0x0)

SERVICE_EXIT_CODE : 0 (0x0)

CHECKPOINT : 0x0

WAIT_HINT : 0x0

2. Services.msc is in the Windows\System32 directory

3. Start/Run/Services.msc = OK

4. Ran Regsvr32 filemgmt.dll = OK

5. Expanded a new HelpSvc.exe file into the
C:\Windows\PCHealth\HelpCtr\Binaries folder = OK

6. Help and Support Services = Started and Remote Procedure Call (RPC)
Service is listed under "Dependencies" and is Started.

7. Ran a couple of vbs scripts designed to fix the problem = No Joy.

8. Two Repair installs and one upgrade install = No Joy but they
manage to mess up my Windows Update and Firewall :-( Took awhile to
solve those problem <S>.

9. Expanded these files from the XP CD and installed into the correct
directories:

Winhlp32.cn_

Winhlp32.ex_

Winhlp32.hl_

10. Am not, won't not, will not, under *any* circumstances format
until Vista!! I never use "Help and Support" anyhow. It's a little
too basic and Google is my friend ;-)

Grrrrr! @#$%^&$

 

[Ramesh, MS-MVP]

Hi Ed,

The PackageStore folder should get rebuilt when you run these commands:

- - -
net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
- - -

Simply copy the lines to a Notepad document, and save as helpfix.bat. Then
double-click helpfix.bat to run it.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hi Ramesh,
I have been to your site (great!) many time in an attempt to solve this
problem but I tried your suggestions again in the hope (vain) that I may
have missed something - still no joy. One thing puzzles me and that is the"
rd packagestore /s /q" command. I have no packagestore directory. Could
that be the problem?

Adding to Bert's expert advice, see below my standard response for fixing
Help Center:

Start with DLL registration. Proceed to next method if one fails to
resolve
the problem.

Type in Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript

Fix Windows XP Help - from Doug's site:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm

In _nothing_ helps, try reinstalling HelpCenter:

Open %systemroot%\inf folder and locate the PCHealth.inf file (might show
as
PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
your XP CD when prompted. If you have a Service Pack installed, be sure to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed
XP
CD (if available).

Comprehensive rebuild of Help Center: Posted by Rebecca Chen[MS]

Click Start, click Run and type CMD, and click OK.
In Command Prompt, type the following commands and press Enter after each
line: (Alternately, create a Batch file and run.)

net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register

Note: The "start /w helpsvc /svchost netsvcs /regserver /install" command
line reinstalls Help and Support, which may take several minutes.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hi Ed,

You will find several troubleshooting steps on the link below, including
reinstalling Help and Support.

Troubleshooting problems with Help and Support Center
http://windowsxp.mvps.org/helpctr.htm

--
Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org

Hi All,

When I try to access Help and Support via Start/Help and support the
hourglass appears briefly but nothing happens. I've tried two Repair
installs and one Upgrade install with no success other than to screw
up other features These are some of the potential solutions I have
attempted:

I ran C:\>sc query helpsvc and got the following results

SERVICE_NAME: helpsvc

TYPE : 20 WIN32_SHARE_PROCESS

STATE : 4 RUNNING

(STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)

WIN32_EXIT_CODE : 0 (0x0)

SERVICE_EXIT_CODE : 0 (0x0)

CHECKPOINT : 0x0

WAIT_HINT : 0x0

2. Services.msc is in the Windows\System32 directory

3. Start/Run/Services.msc = OK

4. Ran Regsvr32 filemgmt.dll = OK

5. Expanded a new HelpSvc.exe file into the
C:\Windows\PCHealth\HelpCtr\Binaries folder = OK

6. Help and Support Services = Started and Remote Procedure Call (RPC)
Service is listed under "Dependencies" and is Started.

7. Ran a couple of vbs scripts designed to fix the problem = No Joy.

8. Two Repair installs and one upgrade install = No Joy but they
manage to mess up my Windows Update and Firewall :-( Took awhile to
solve those problem <S>.

9. Expanded these files from the XP CD and installed into the correct
directories:

Winhlp32.cn_

Winhlp32.ex_

Winhlp32.hl_

10. Am not, won't not, will not, under *any* circumstances format
until Vista!! I never use "Help and Support" anyhow. It's a little
too basic and Google is my friend ;-)

Grrrrr! @#$%^&$

 

[Ed Forsythe]

Ramesh, I still have no packagestore directory. I created a bat file with
your commands and it seems to run with no errors but it completes in a
matter of a few seconds. If it is actually installing Help and Support it
should take longer than that as you indicated. As I indicated previously the
Help and Support service is running but when I check properties I see
"C:\WINDOWS\System32\svchost.exe -k netsvcs" as the path to the executable.
Is that correct?

Hi Ed,

The PackageStore folder should get rebuilt when you run these commands:

- - -
net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
- - -

Simply copy the lines to a Notepad document, and save as helpfix.bat. Then
double-click helpfix.bat to run it.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hi Ramesh,
I have been to your site (great!) many time in an attempt to solve this
problem but I tried your suggestions again in the hope (vain) that I may
have missed something - still no joy. One thing puzzles me and that is
the"
rd packagestore /s /q" command. I have no packagestore directory. Could
that be the problem?

Adding to Bert's expert advice, see below my standard response for fixing
Help Center:

Start with DLL registration. Proceed to next method if one fails to
resolve
the problem.

Type in Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript

Fix Windows XP Help - from Doug's site:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm

In _nothing_ helps, try reinstalling HelpCenter:

Open %systemroot%\inf folder and locate the PCHealth.inf file (might show
as
PCHealth in W.Explorer). Right-click the file and choose "Install".
Insert
your XP CD when prompted. If you have a Service Pack installed, be sure
to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed
XP
CD (if available).

Comprehensive rebuild of Help Center: Posted by Rebecca Chen[MS]

Click Start, click Run and type CMD, and click OK.
In Command Prompt, type the following commands and press Enter after each
line: (Alternately, create a Batch file and run.)

net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register

Note: The "start /w helpsvc /svchost netsvcs /regserver /install" command
line reinstalls Help and Support, which may take several minutes.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hi Ed,

You will find several troubleshooting steps on the link below, including
reinstalling Help and Support.

Troubleshooting problems with Help and Support Center
http://windowsxp.mvps.org/helpctr.htm

--
Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org

Hi All,

When I try to access Help and Support via Start/Help and support the
hourglass appears briefly but nothing happens. I've tried two Repair
installs and one Upgrade install with no success other than to screw
up other features These are some of the potential solutions I have
attempted:

I ran C:\>sc query helpsvc and got the following results

SERVICE_NAME: helpsvc

TYPE : 20 WIN32_SHARE_PROCESS

STATE : 4 RUNNING

(STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)

WIN32_EXIT_CODE : 0 (0x0)

SERVICE_EXIT_CODE : 0 (0x0)

CHECKPOINT : 0x0

WAIT_HINT : 0x0

2. Services.msc is in the Windows\System32 directory

3. Start/Run/Services.msc = OK

4. Ran Regsvr32 filemgmt.dll = OK

5. Expanded a new HelpSvc.exe file into the
C:\Windows\PCHealth\HelpCtr\Binaries folder = OK

6. Help and Support Services = Started and Remote Procedure Call (RPC)
Service is listed under "Dependencies" and is Started.

7. Ran a couple of vbs scripts designed to fix the problem = No Joy.

8. Two Repair installs and one upgrade install = No Joy but they
manage to mess up my Windows Update and Firewall :-( Took awhile to
solve those problem <S>.

9. Expanded these files from the XP CD and installed into the correct
directories:

Winhlp32.cn_

Winhlp32.ex_

Winhlp32.hl_

10. Am not, won't not, will not, under *any* circumstances format
until Vista!! I never use "Help and Support" anyhow. It's a little
too basic and Google is my friend ;-)

Grrrrr! @#$%^&$

 

[Ramesh, MS-MVP]

"C:\WINDOWS\System32\svchost.exe -k netsvcs" as the path to the
Yes. That's correct.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh, I still have no packagestore directory. I created a bat file with
your commands and it seems to run with no errors but it completes in a
matter of a few seconds. If it is actually installing Help and Support it
should take longer than that as you indicated. As I indicated previously the
Help and Support service is running but when I check properties I see
"C:\WINDOWS\System32\svchost.exe -k netsvcs" as the path to the executable.
Is that correct?

Hi Ed,

The PackageStore folder should get rebuilt when you run these commands:

- - -
net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
- - -

Simply copy the lines to a Notepad document, and save as helpfix.bat. Then
double-click helpfix.bat to run it.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hi Ramesh,
I have been to your site (great!) many time in an attempt to solve this
problem but I tried your suggestions again in the hope (vain) that I may
have missed something - still no joy. One thing puzzles me and that is
the"
rd packagestore /s /q" command. I have no packagestore directory. Could
that be the problem?

Adding to Bert's expert advice, see below my standard response for fixing
Help Center:

Start with DLL registration. Proceed to next method if one fails to
resolve
the problem.

Type in Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript

Fix Windows XP Help - from Doug's site:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm

In _nothing_ helps, try reinstalling HelpCenter:

Open %systemroot%\inf folder and locate the PCHealth.inf file (might show
as
PCHealth in W.Explorer). Right-click the file and choose "Install".
Insert
your XP CD when prompted. If you have a Service Pack installed, be sure
to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed
XP
CD (if available).

Comprehensive rebuild of Help Center: Posted by Rebecca Chen[MS]

Click Start, click Run and type CMD, and click OK.
In Command Prompt, type the following commands and press Enter after each
line: (Alternately, create a Batch file and run.)

net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register

Note: The "start /w helpsvc /svchost netsvcs /regserver /install" command
line reinstalls Help and Support, which may take several minutes.


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hi Ed,

You will find several troubleshooting steps on the link below, including
reinstalling Help and Support.

Troubleshooting problems with Help and Support Center
http://windowsxp.mvps.org/helpctr.htm

--
Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org

Hi All,

When I try to access Help and Support via Start/Help and support the
hourglass appears briefly but nothing happens. I've tried two Repair
installs and one Upgrade install with no success other than to screw
up other features These are some of the potential solutions I have
attempted:

I ran C:\>sc query helpsvc and got the following results

SERVICE_NAME: helpsvc

TYPE : 20 WIN32_SHARE_PROCESS

STATE : 4 RUNNING

(STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)

WIN32_EXIT_CODE : 0 (0x0)

SERVICE_EXIT_CODE : 0 (0x0)

CHECKPOINT : 0x0

WAIT_HINT : 0x0

2. Services.msc is in the Windows\System32 directory

3. Start/Run/Services.msc = OK

4. Ran Regsvr32 filemgmt.dll = OK

5. Expanded a new HelpSvc.exe file into the
C:\Windows\PCHealth\HelpCtr\Binaries folder = OK

6. Help and Support Services = Started and Remote Procedure Call (RPC)
Service is listed under "Dependencies" and is Started.

7. Ran a couple of vbs scripts designed to fix the problem = No Joy.

8. Two Repair installs and one upgrade install = No Joy but they
manage to mess up my Windows Update and Firewall :-( Took awhile to
solve those problem <S>.

9. Expanded these files from the XP CD and installed into the correct
directories:

Winhlp32.cn_

Winhlp32.ex_

Winhlp32.hl_

10. Am not, won't not, will not, under *any* circumstances format
until Vista!! I never use "Help and Support" anyhow. It's a little
too basic and Google is my friend ;-)

Grrrrr! @#$%^&$

 

[sharonf]

Hi Ed,

The PackageStore folder should get rebuilt when you run these commands:

- - -
net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
- - -

Simply copy the lines to a Notepad document, and save as helpfix.bat. Then
double-click helpfix.bat to run it.

I was having the same problem and copying and pasting the lines into
notepad and saving as a Help.bat file worked for me!

Sharon

 

[Ramesh, MS-MVP]

Thanks for the feedback, Sharon!

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

Hi Ed,

The PackageStore folder should get rebuilt when you run these commands:

- - -
net stop helpsvc
cd /d %windir%\pchealth\helpctr
rd packagestore /s /q
rd installedskus /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install
start /w helpsvc /register
- - -

Simply copy the lines to a Notepad document, and save as helpfix.bat. Then
double-click helpfix.bat to run it.

I was having the same problem and copying and pasting the lines into
notepad and saving as a Help.bat file worked for me!

Sharon

 

[Ed Forsythe]

Did that Sharon, a few times. Unfortunately it didn't work for me. I think
I should step back for a few days. Clear my unusually muddled mind ;-) and
then try again from scratch. I can't help feeling that I'm missing
something/