Help and Support opens on Startup and won't close

[Guest]

I have a Dell Inspiron 1100 running Windows XP.

Windows Help and Support Center opens every time we start up the computer.
If we close it, it opens back up about a minute later.

We disabled Help and Support in Services.msc. Now when we start the computer
we get a Help and Support Error message that says Windows can't open Help and
Support because a system service is not running. If we close it, it opens
back up about a minute later in multiple windows.

We ran a key board test thinking the F1 button might be stuck, but it looks
OK.

Help Please!!

 

[Ramesh, MS-MVP]

Hi,

The following script will monitor the helpctr.exe process startup, and track
the parent process name (and Process ID) which invoked Helpctr.exe in the
first place.

http://windowsxp.mvps.org/temp/monhelpctrprocess.vbs

Usage:

First, generate the list of running processes using the Tasklist.exe command
(for XP Pro only)

Type this in Start, Run:

CMD /K TASKLIST.EXE >C:\ProcessList.txt

Then download the above VBscript and save to Desktop. Double-click the file
to run it. The script will now monitor helpctr.exe process creation, and
notify you with a message similar to the following:

---------------------------

---------------------------
Helpctr.exe was invoked by process wscript.exe [PID: 4072]
---------------------------
OK
---------------------------

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I have a Dell Inspiron 1100 running Windows XP.

Windows Help and Support Center opens every time we start up the computer.
If we close it, it opens back up about a minute later.

We disabled Help and Support in Services.msc. Now when we start the computer
we get a Help and Support Error message that says Windows can't open Help
and
Support because a system service is not running. If we close it, it opens
back up about a minute later in multiple windows.

We ran a key board test thinking the F1 button might be stuck, but it looks
OK.

Help Please!!