WinXP "Search" window opens totally blank

F

Frank D

My Win XP Pro (SP2) "Search" window comes up totally blank. The Search pane at the left of the window is gray. I ran the system file checker and it found nothing wrong. The Search feature is basic to Windows and Explorer and IE. How come SFC finds nothing wrong?

I have used Google and Kelly's Korner but nothing I've tried fixes the problem. I'm using Agent Ransack in the meantime.

Any help or suggestions out there? Thanks.

Frank D
 
B

Bert Kinney

Hi Frank,

This was previously posted by Ramesh - Microsoft MVP
Try this: Click Start | Run and type:
"regsvr32 /i C:\Windows\Srchasst\srchui.dll"
"regsvr32 /i URLMON.DLL"

If this did not help,
1. Log on to the computer by using an account with administrator
permissions.
2. Click Start, click Run, type %systemroot%\inf, and then click OK.
3. Locate the Srchasst.inf file.
4. Right-click the Srchasst.inf file, and then click Install. This
reinstalls the files that Search Companion uses.


NOTE: If you are prompted for the location of msgr3en.dll and your
computer
came with Windows XP preinstalled, it is likely to be at
C:\Windows\i386.
Type C:\Windows\i386 into the Copy Files From dialog and press OK.

--
Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org


My Win XP Pro (SP2) "Search" window comes up totally blank. The Search
pane at the left of the window is gray. I ran the system file checker
and it found nothing wrong. The Search feature is basic to Windows and
Explorer and IE. How come SFC finds nothing wrong?

I have used Google and Kelly's Korner but nothing I've tried fixes the
problem. I'm using Agent Ransack in the meantime.

Any help or suggestions out there? Thanks.

Frank D
 
F

Frank D

Bert Kinney wrote:
| Hi Frank,
|
| This was previously posted by Ramesh - Microsoft MVP
| Try this: Click Start | Run and type:
| "regsvr32 /i C:\Windows\Srchasst\srchui.dll"
| "regsvr32 /i URLMON.DLL"
|
| If this did not help,
| 1. Log on to the computer by using an account with administrator
| permissions.
| 2. Click Start, click Run, type %systemroot%\inf, and then click OK.
| 3. Locate the Srchasst.inf file.
| 4. Right-click the Srchasst.inf file, and then click Install. This
| reinstalls the files that Search Companion uses.
|
|
| NOTE: If you are prompted for the location of msgr3en.dll and your
| computer
| came with Windows XP preinstalled, it is likely to be at
| C:\Windows\i386.
| Type C:\Windows\i386 into the Copy Files From dialog and press OK.

Bert,
Thank you for your reply. I missed Ramesh's post, though I searched all available posts on the server for the word "search," and his did not come up.

This situation is very interesting, first because I've actually gone through all the steps you (and Ramesh) have recommended, twice now, with absolutely no change in the problem

The second interesting part is that the "Install" command is missing from the context menu that appears when I right-click on the Srchasst.inf file. While poking around, I found the Install command on the File (between Open and menu, but every time I attempt to point to it, the menu snaps closed (talk about Tantalus!). The Install command is completely unavailable to me.

As I said in my previous post, I am using Agent Ransack (which is quirky when you try to select a group of found files), so I am not in too much trouble right now. However, this whole scenario is very mysterious, considering the System File Checker doesn't find anything out of order with Windows files, and no remedy seems to work.

Just to tidy up loose ends, I have run A-Squared, Spybot S&D, and Ad-Aware, and am using Windows Defender, ZoneAlarm, and AVG, and have gone to a couple of on-line spyware detector sites. Everything indicates that I don't have any malware resident on the PC.

Anything else that can be done, short of reinstalling Windows? (which I don't plan on doing).

Thank you.

Frank D
 
R

Ramesh, MS-MVP

Hi Frank,

The Search pane will be blank if the Jscript.dll registration is missing
also. Try this command:

regsvr32 jscript.dll

Press Enter.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Bert Kinney wrote:
| Hi Frank,
|
| This was previously posted by Ramesh - Microsoft MVP
| Try this: Click Start | Run and type:
| "regsvr32 /i C:\Windows\Srchasst\srchui.dll"
| "regsvr32 /i URLMON.DLL"
|
| If this did not help,
| 1. Log on to the computer by using an account with administrator
| permissions.
| 2. Click Start, click Run, type %systemroot%\inf, and then click OK.
| 3. Locate the Srchasst.inf file.
| 4. Right-click the Srchasst.inf file, and then click Install. This
| reinstalls the files that Search Companion uses.
|
|
| NOTE: If you are prompted for the location of msgr3en.dll and your
| computer
| came with Windows XP preinstalled, it is likely to be at
| C:\Windows\i386.
| Type C:\Windows\i386 into the Copy Files From dialog and press OK.

Bert,
Thank you for your reply. I missed Ramesh's post, though I searched all
available posts on the server for the word "search," and his did not come
up.

This situation is very interesting, first because I've actually gone through
all the steps you (and Ramesh) have recommended, twice now, with absolutely
no change in the problem

The second interesting part is that the "Install" command is missing from
the context menu that appears when I right-click on the Srchasst.inf file.
While poking around, I found the Install command on the File (between Open
and menu, but every time I attempt to point to it, the menu snaps closed
(talk about Tantalus!). The Install command is completely unavailable to me.

As I said in my previous post, I am using Agent Ransack (which is quirky
when you try to select a group of found files), so I am not in too much
trouble right now. However, this whole scenario is very mysterious,
considering the System File Checker doesn't find anything out of order with
Windows files, and no remedy seems to work.

Just to tidy up loose ends, I have run A-Squared, Spybot S&D, and Ad-Aware,
and am using Windows Defender, ZoneAlarm, and AVG, and have gone to a couple
of on-line spyware detector sites. Everything indicates that I don't have
any malware resident on the PC.

Anything else that can be done, short of reinstalling Windows? (which I
don't plan on doing).

Thank you.

Frank D
 
F

Frank D

Ramesh, MS-MVP wrote:
| Hi Frank,
|
| The Search pane will be blank if the Jscript.dll registration is missing
| also. Try this command:
|
| regsvr32 jscript.dll
|
| Press Enter.
|
|
| | Bert Kinney wrote:
|| Hi Frank,
||
|| This was previously posted by Ramesh - Microsoft MVP
|| Try this: Click Start | Run and type:
|| "regsvr32 /i C:\Windows\Srchasst\srchui.dll"
|| "regsvr32 /i URLMON.DLL"
||
|| If this did not help,
|| 1. Log on to the computer by using an account with administrator
|| permissions.
|| 2. Click Start, click Run, type %systemroot%\inf, and then click OK.
|| 3. Locate the Srchasst.inf file.
|| 4. Right-click the Srchasst.inf file, and then click Install. This
|| reinstalls the files that Search Companion uses.
||
|| NOTE: If you are prompted for the location of msgr3en.dll and your
|| computer
|| came with Windows XP preinstalled, it is likely to be at
|| C:\Windows\i386.
|| Type C:\Windows\i386 into the Copy Files From dialog and press OK.
|
| Bert,
| Thank you for your reply. I missed Ramesh's post, though I searched all
| available posts on the server for the word "search," and his did not come
| up.
|
| This situation is very interesting, first because I've actually gone
| through all the steps you (and Ramesh) have recommended, twice now, with
| absolutely no change in the problem
|
| The second interesting part is that the "Install" command is missing from
| the context menu that appears when I right-click on the Srchasst.inf file.
| While poking around, I found the Install command on the File (between Open
| and menu, but every time I attempt to point to it, the menu snaps closed
| (talk about Tantalus!). The Install command is completely unavailable to
| me.
|
| As I said in my previous post, I am using Agent Ransack (which is quirky
| when you try to select a group of found files), so I am not in too much
| trouble right now. However, this whole scenario is very mysterious,
| considering the System File Checker doesn't find anything out of order with
| Windows files, and no remedy seems to work.
|
| Just to tidy up loose ends, I have run A-Squared, Spybot S&D, and Ad-Aware,
| and am using Windows Defender, ZoneAlarm, and AVG, and have gone to a
| couple of on-line spyware detector sites. Everything indicates that I
| don't have any malware resident on the PC.
|
| Anything else that can be done, short of reinstalling Windows? (which I
| don't plan on doing).
|
| Thank you.
|
| Frank D

Ramesh,

I tried the regsvr32 jscript.dll command, and the message said it was successful, but the Search window still comes up blank.

With Agent Ransack available, I guess it's more of an annoyance now than anything else.

I appreciate your help.

Frank D
 
R

Ramesh, MS-MVP

Frank,

Does Search work in other user accounts? If the XP Search does not work, you
can use the classic search (by turning off the Search companion via the
registry). Agent Ransack is a good alternative also.

To reinstate the "Install" command, apply the .INF file association fix from
here:
http://www.dougknox.com/xp/file_assoc.htm

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh, MS-MVP wrote:
| Hi Frank,
|
| The Search pane will be blank if the Jscript.dll registration is missing
| also. Try this command:
|
| regsvr32 jscript.dll
|
| Press Enter.
|
|
| | Bert Kinney wrote:
|| Hi Frank,
||
|| This was previously posted by Ramesh - Microsoft MVP
|| Try this: Click Start | Run and type:
|| "regsvr32 /i C:\Windows\Srchasst\srchui.dll"
|| "regsvr32 /i URLMON.DLL"
||
|| If this did not help,
|| 1. Log on to the computer by using an account with administrator
|| permissions.
|| 2. Click Start, click Run, type %systemroot%\inf, and then click OK.
|| 3. Locate the Srchasst.inf file.
|| 4. Right-click the Srchasst.inf file, and then click Install. This
|| reinstalls the files that Search Companion uses.
||
|| NOTE: If you are prompted for the location of msgr3en.dll and your
|| computer
|| came with Windows XP preinstalled, it is likely to be at
|| C:\Windows\i386.
|| Type C:\Windows\i386 into the Copy Files From dialog and press OK.
|
| Bert,
| Thank you for your reply. I missed Ramesh's post, though I searched all
| available posts on the server for the word "search," and his did not come
| up.
|
| This situation is very interesting, first because I've actually gone
| through all the steps you (and Ramesh) have recommended, twice now, with
| absolutely no change in the problem
|
| The second interesting part is that the "Install" command is missing from
| the context menu that appears when I right-click on the Srchasst.inf file.
| While poking around, I found the Install command on the File (between Open
| and menu, but every time I attempt to point to it, the menu snaps closed
| (talk about Tantalus!). The Install command is completely unavailable to
| me.
|
| As I said in my previous post, I am using Agent Ransack (which is quirky
| when you try to select a group of found files), so I am not in too much
| trouble right now. However, this whole scenario is very mysterious,
| considering the System File Checker doesn't find anything out of order
with
| Windows files, and no remedy seems to work.
|
| Just to tidy up loose ends, I have run A-Squared, Spybot S&D, and
Ad-Aware,
| and am using Windows Defender, ZoneAlarm, and AVG, and have gone to a
| couple of on-line spyware detector sites. Everything indicates that I
| don't have any malware resident on the PC.
|
| Anything else that can be done, short of reinstalling Windows? (which I
| don't plan on doing).
|
| Thank you.
|
| Frank D

Ramesh,

I tried the regsvr32 jscript.dll command, and the message said it was
successful, but the Search window still comes up blank.

With Agent Ransack available, I guess it's more of an annoyance now than
anything else.

I appreciate your help.

Frank D
 
F

Frank D

Ramesh, please see at the bottom.

Ramesh, MS-MVP wrote:
| Frank,
|
| Does Search work in other user accounts? If the XP Search does not work,
| you can use the classic search (by turning off the Search companion via the
| registry). Agent Ransack is a good alternative also.
|
||| The second interesting part is that the "Install" command is missing from
||| the context menu
|
| To reinstate the "Install" command, apply the .INF file association fix
| from here:
| http://www.dougknox.com/xp/file_assoc.htm
|
|
| | Ramesh, MS-MVP wrote:
|| Hi Frank,
||
|| The Search pane will be blank if the Jscript.dll registration is missing
|| also. Try this command:
||
|| regsvr32 jscript.dll
||
|| Press Enter.
||
||
|| || Bert Kinney wrote:
||| Hi Frank,
|||
||| This was previously posted by Ramesh - Microsoft MVP
||| Try this: Click Start | Run and type:
||| "regsvr32 /i C:\Windows\Srchasst\srchui.dll"
||| "regsvr32 /i URLMON.DLL"
|||
||| If this did not help,
||| 1. Log on to the computer by using an account with administrator
||| permissions.
||| 2. Click Start, click Run, type %systemroot%\inf, and then click OK.
||| 3. Locate the Srchasst.inf file.
||| 4. Right-click the Srchasst.inf file, and then click Install. This
||| reinstalls the files that Search Companion uses.
|||
||| NOTE: If you are prompted for the location of msgr3en.dll and your
||| computer
||| came with Windows XP preinstalled, it is likely to be at
||| C:\Windows\i386.
||| Type C:\Windows\i386 into the Copy Files From dialog and press OK.
||
|| Bert,
|| Thank you for your reply. I missed Ramesh's post, though I searched all
|| available posts on the server for the word "search," and his did not come
|| up.
||
|| This situation is very interesting, first because I've actually gone
|| through all the steps you (and Ramesh) have recommended, twice now, with
|| absolutely no change in the problem
||
|| The second interesting part is that the "Install" command is missing from
|| the context menu that appears when I right-click on the Srchasst.inf file.
|| While poking around, I found the Install command on the File (between Open
|| and menu, but every time I attempt to point to it, the menu snaps closed
|| (talk about Tantalus!). The Install command is completely unavailable to
|| me.
||
|| As I said in my previous post, I am using Agent Ransack (which is quirky
|| when you try to select a group of found files), so I am not in too much
|| trouble right now. However, this whole scenario is very mysterious,
|| considering the System File Checker doesn't find anything out of order
|| with Windows files, and no remedy seems to work.
||
|| Just to tidy up loose ends, I have run A-Squared, Spybot S&D, and
|| Ad-Aware, and am using Windows Defender, ZoneAlarm, and AVG, and have
|| gone to a couple of on-line spyware detector sites. Everything indicates
|| that I don't have any malware resident on the PC.
||
|| Anything else that can be done, short of reinstalling Windows? (which I
|| don't plan on doing).
||
|| Thank you.
||
|| Frank D
|
| Ramesh,
|
| I tried the regsvr32 jscript.dll command, and the message said it was
| successful, but the Search window still comes up blank.
|
| With Agent Ransack available, I guess it's more of an annoyance now than
| anything else.
|
| I appreciate your help.
|
| Frank D

Ramesh,

You asked:
| Does Search work in other user accounts?

Answer: No. I created a new user account called "Temporary User" (with Admin privileges) and let it go through all the automatic setup procedures. I logged into it, then I clicked on "Search" on the Start menu. The window that opened was identical to the one in my own account -- blank.

Then you said:
| If the XP Search does not work,
| you can use the classic search (by turning off the Search companion via the registry).

Answer: I Googled "turn off the Search companion" and found and ran the Microsoft procedure using Regedit. This had no effect on the Search window. It was still blank. I even toggled on "yes" as the value instead of "no" and after rebooting found that this had absolutely no effect.

You also said:
| To reinstate the "Install" command, apply the .INF file association fix from here:
| http://www.dougknox.com/xp/file_assoc.htm

This one worked like a charm! I re-installed the Srchasst.inf file following Bert's procedure, and I now have the Install command back. However, the re-install had no effect whatsoever on the Search window.

I guess we're out of options here. I appreciate your help and will continue to use Agent Ransack.

Thank you.

Frank D
 
R

Ramesh, MS-MVP

I guess we're out of options here. I appreciate your help and will
No idea, Frank. If this is a permissions problem, you'd get a 0x8000...5
error when attempting to register the DLLs.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ramesh, please see at the bottom.

Ramesh, MS-MVP wrote:
| Frank,
|
| Does Search work in other user accounts? If the XP Search does not work,
| you can use the classic search (by turning off the Search companion via
the
| registry). Agent Ransack is a good alternative also.
|
||| The second interesting part is that the "Install" command is missing
from
||| the context menu
|
| To reinstate the "Install" command, apply the .INF file association fix
| from here:
| http://www.dougknox.com/xp/file_assoc.htm
|
|
| | Ramesh, MS-MVP wrote:
|| Hi Frank,
||
|| The Search pane will be blank if the Jscript.dll registration is missing
|| also. Try this command:
||
|| regsvr32 jscript.dll
||
|| Press Enter.
||
||
|| || Bert Kinney wrote:
||| Hi Frank,
|||
||| This was previously posted by Ramesh - Microsoft MVP
||| Try this: Click Start | Run and type:
||| "regsvr32 /i C:\Windows\Srchasst\srchui.dll"
||| "regsvr32 /i URLMON.DLL"
|||
||| If this did not help,
||| 1. Log on to the computer by using an account with administrator
||| permissions.
||| 2. Click Start, click Run, type %systemroot%\inf, and then click OK.
||| 3. Locate the Srchasst.inf file.
||| 4. Right-click the Srchasst.inf file, and then click Install. This
||| reinstalls the files that Search Companion uses.
|||
||| NOTE: If you are prompted for the location of msgr3en.dll and your
||| computer
||| came with Windows XP preinstalled, it is likely to be at
||| C:\Windows\i386.
||| Type C:\Windows\i386 into the Copy Files From dialog and press OK.
||
|| Bert,
|| Thank you for your reply. I missed Ramesh's post, though I searched all
|| available posts on the server for the word "search," and his did not come
|| up.
||
|| This situation is very interesting, first because I've actually gone
|| through all the steps you (and Ramesh) have recommended, twice now, with
|| absolutely no change in the problem
||
|| The second interesting part is that the "Install" command is missing from
|| the context menu that appears when I right-click on the Srchasst.inf
file.
|| While poking around, I found the Install command on the File (between
Open
|| and menu, but every time I attempt to point to it, the menu snaps closed
|| (talk about Tantalus!). The Install command is completely unavailable to
|| me.
||
|| As I said in my previous post, I am using Agent Ransack (which is quirky
|| when you try to select a group of found files), so I am not in too much
|| trouble right now. However, this whole scenario is very mysterious,
|| considering the System File Checker doesn't find anything out of order
|| with Windows files, and no remedy seems to work.
||
|| Just to tidy up loose ends, I have run A-Squared, Spybot S&D, and
|| Ad-Aware, and am using Windows Defender, ZoneAlarm, and AVG, and have
|| gone to a couple of on-line spyware detector sites. Everything indicates
|| that I don't have any malware resident on the PC.
||
|| Anything else that can be done, short of reinstalling Windows? (which I
|| don't plan on doing).
||
|| Thank you.
||
|| Frank D
|
| Ramesh,
|
| I tried the regsvr32 jscript.dll command, and the message said it was
| successful, but the Search window still comes up blank.
|
| With Agent Ransack available, I guess it's more of an annoyance now than
| anything else.
|
| I appreciate your help.
|
| Frank D

Ramesh,

You asked:
| Does Search work in other user accounts?

Answer: No. I created a new user account called "Temporary User" (with Admin
privileges) and let it go through all the automatic setup procedures. I
logged into it, then I clicked on "Search" on the Start menu. The window
that opened was identical to the one in my own account -- blank.

Then you said:
| If the XP Search does not work,
| you can use the classic search (by turning off the Search companion via
the registry).

Answer: I Googled "turn off the Search companion" and found and ran the
Microsoft procedure using Regedit. This had no effect on the Search window.
It was still blank. I even toggled on "yes" as the value instead of "no" and
after rebooting found that this had absolutely no effect.

You also said:
| To reinstate the "Install" command, apply the .INF file association fix
from here:
| http://www.dougknox.com/xp/file_assoc.htm

This one worked like a charm! I re-installed the Srchasst.inf file following
Bert's procedure, and I now have the Install command back. However, the
re-install had no effect whatsoever on the Search window.

I guess we're out of options here. I appreciate your help and will continue
to use Agent Ransack.

Thank you.

Frank D
 
G

Guest

If you have recently installed Windows Desktop Search, this could be the
problem. Try to uninstall it but be careful, some of your taskbar toolbars
(if you use them) will disappear. Not a big deal, you just have to recreate
them. Also beware of the other programs it may inform you of changing.
 
R

Ramesh, MS-MVP

Several dialog boxes are blank:
http://support.microsoft.com/kb/831430

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


If you have recently installed Windows Desktop Search, this could be the
problem. Try to uninstall it but be careful, some of your taskbar toolbars
(if you use them) will disappear. Not a big deal, you just have to recreate
them. Also beware of the other programs it may inform you of changing.
 

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