Windows XP won't shut down

[Guest]

I have a new Dell Inspiron laptop. When shutting down Windows, the computer
hangs and won't shut down. I have to manually turn off the computer. Is
there a patch to fix this?

 

[Galen]

In Mark <[email protected]> had this to say:

My reply is at the bottom of your sent message:

I have a new Dell Inspiron laptop. When shutting down Windows, the
computer hangs and won't shut down. I have to manually turn off the
computer. Is there a patch to fix this?

Probably not.

Win XP Shutdown:
http://aumha.org/win5/a/shtdwnxp.htm

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/
http://kgiii.info/

"We approached the case, you remember, with an absolutely blank mind,
which is always an advantage. We had formed no theories. We were simply
there to observe and to draw inferences from our observations." -
Sherlock Holmes

 

[Guest]

The articles indicate that the problem was solved in SP1. The computer came
with SP2 and I have gone to the Windows Update site regularly. Is there
something else to check?

 

[Galen]

In Mark <[email protected]> had this to say:

My reply is at the bottom of your sent message:

The articles indicate that the problem was solved in SP1. The
computer came with SP2 and I have gone to the Windows Update site
regularly. Is there something else to check?

I'd boot to safe mode and then (ignore the prompt to restore) reboot and see
if it hangs there. If it doesn't hang there the problem is software (or
maybe drivers) and you can diagnose the issue that way.

Safe Mode :
http://kgiii.info/windows/all/general/safemode.html

To diagnose the startup issues you can disable them (not delete them - well
you can do that but you probably don't want to) from here:

Pesky Startup Apps:
http://kgiii.info/windows/all/general/startupapps.html

--
Galen - MS MVP - Windows (Shell/User & IE)
http://dts-l.org/
http://kgiii.info/

"We approached the case, you remember, with an absolutely blank mind,
which is always an advantage. We had formed no theories. We were simply
there to observe and to draw inferences from our observations." -
Sherlock Holmes

 

[Guest]

I wound up doing a system restore last night, and it seems to be ok at this
point. If it continues, I will try some of the other things you listed.
Thansk