Shutdown problem - only when hooked to DSL

[Guest]

Dell Inspiron 8200, WindowsXP Pro.

Recently added DSL. When I try to shut down or reboot, it hangs at "Windows
is now shutting down your computer". I have to manually hold down the power
button to get it to shut down.

When using the computer not hooked to DSL, it reboots and shuts down normally.

I have gone through the suggested websites for other shutdown problems
listed here, and could get no relief.

I've checked "Wake-up on LAN" in the BIOS, and this is disabled.

Thank you,
Ed

 

[Yves Leclerc]

How is the DSL unit connected to your system? USB or Ethernet (RJ-45 plug)
network adapter? What level of service pack you have installed (SP1 or
SP2?)

 

[Guest]

Ethernet plug. SP2. Have run all updates.

Have run disk cleanup, defrag, scandisk, etc.

It will reboot in SafeMode.

Thank you, Yves.