XP Reboot & Shutdown Problem

[Guest]

I have a problem that started recently: When I try to reboot my laptop it
starts to shutdown, then it gets to the screen that says: windows is shutting
down, but it freezes on that screen and it does not reboot! I have to shut it
down using the shutdoff button. The same thing happens when I try to turn off
the pc using the start and then shutoff computer, all I get is the windows is
shutting down and again it freezes there. Please, can someone help me fix
this??

Thank you so much!

 

[Ron Martell]

I have a problem that started recently: When I try to reboot my laptop it
starts to shutdown, then it gets to the screen that says: windows is shutting
down, but it freezes on that screen and it does not reboot! I have to shut it
down using the shutdoff button. The same thing happens when I try to turn off
the pc using the start and then shutoff computer, all I get is the windows is
shutting down and again it freezes there. Please, can someone help me fix
this??

Thank you so much!

See MVP Jim Eshelman's Shutdown Troubleshooter for Windows XP at
http://aumha.org/win5/a/shtdwnxp.htm


Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[Guest]

Thank you sooo much Ron!!

See MVP Jim Eshelman's Shutdown Troubleshooter for Windows XP at
http://aumha.org/win5/a/shtdwnxp.htm


Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."