PC hangs at shutdown - please help


E

ECLiPSE 2002

I have win XP SP3 and lately when I attempt to turn off the pc it
hangs and tells me Windows is shutting down by never completes the
shutdown. I have to do a power shutdown to resolve the hangup.

I have Avast antivirus, Winpatrol Plus, Ad-Aware Ad-Watch and Smart
Defrag as startups running in the background.

I run CC Cleaner, Advanced System Care 4 and Glary Utility,
Malwarebytes Anti-Malware, and MC Security Essentials and chkdsk c: /f
/r on a weekly basis.

Something obviously is amiss. I am wondering if any of these above
utilities may have somehow interferred with or corrupted the Windows
shut down application? Or could it be something entirely different?

Any input or guidance would be appreciated,

Mary
 
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S

SC Tom

ECLiPSE 2002 said:
I have win XP SP3 and lately when I attempt to turn off the pc it
hangs and tells me Windows is shutting down by never completes the
shutdown. I have to do a power shutdown to resolve the hangup.

I have Avast antivirus, Winpatrol Plus, Ad-Aware Ad-Watch and Smart
Defrag as startups running in the background.

I run CC Cleaner, Advanced System Care 4 and Glary Utility,
Malwarebytes Anti-Malware, and MC Security Essentials and chkdsk c: /f
/r on a weekly basis.

Something obviously is amiss. I am wondering if any of these above
utilities may have somehow interferred with or corrupted the Windows
shut down application? Or could it be something entirely different?

Any input or guidance would be appreciated,

Mary

Check in your event log the next time this happens. Usually around the time
you're shutting down, there are a number of entries written. The ones to
look for are the yellow or red entries. They will indicate a problem with a
particular program (or two or more) that are not shutting down properly.

Running /f with /r is redundant and unnecessary since /r implies /f. /f will
check the file structure, while /r will check the file structure and the
blank spaces on the disk (simply put).
 
E

ECLiPSE 2002

Check in your event log the next time this happens. Usually around the time
you're shutting down, there are a number of entries written. The ones to
look for are the yellow or red entries. They will indicate a problem with a
particular program (or two or more) that are not shutting down properly.

Running /f with /r is redundant and unnecessary since /r implies /f. /f will
check the file structure, while /r will check the file structure and the
blank spaces on the disk (simply put).

Thanks for the suggestions - viewed the event log and so far unable to
find anything suspicious. Did find some warnings but not at the time
of attempted shut down and they all said ..."The time service has not
been able to synchronize the system time for 49152 seconds because
none of the time providers has been able to provide a usable time
stamp. The system clock is unsynchronized."

Not sure if this is in any way related to my windows shutdown hang.

Mary
 
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S

SC Tom

ECLiPSE 2002 said:
Thanks for the suggestions - viewed the event log and so far unable to
find anything suspicious. Did find some warnings but not at the time
of attempted shut down and they all said ..."The time service has not
been able to synchronize the system time for 49152 seconds because
none of the time providers has been able to provide a usable time
stamp. The system clock is unsynchronized."

Not sure if this is in any way related to my windows shutdown hang.

Mary
It might be the cause, but not likely. You could test it by double-clicking
on your time, pick the Internet Time tab, and pick a different time server
(I find time.nist.gov to work flawlessly for me), or un-tick the synchronize
box and see if that fixes it.

Another program you might try is the User Profile Hive Cleanup Service

http://www.microsoft.com/downloads/...6D-8912-4E18-B570-42470E2F3582&displaylang=en

It's generally used on networked PC's, but I've seen it help on stand-alone
units also. If it doesn't help at all, you can always uninstall it, or just
disable the service itself.
 

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