Windows help and support wont work

[Guest]

Hello i need help, everytime i click on help and support from the start menu,
i get an error message saying "internet explorer cannot download from /Help"

Does anyone have a solution.

I have vista ultimate, just updated malicious software tool, latest update
on windows defender and am running avg server edition antivirus

 

[John Inzer]

Hello i need help, everytime i click on help and support from the
start menu, i get an error message saying "internet explorer cannot
download from /Help"

Does anyone have a solution.

I have vista ultimate, just updated malicious software tool, latest
update on windows defender and am running avg server edition antivirus

===================================
Maybe the following article will offer some ideas:

"Internet Explorer cannot download / from help"
Fix Windows Vista Help and Support
http://tinyurl.com/2cxe7l

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[Chad Harris]

Hi Matt --

This has come up a lot on these groups.

Do this:

http://www.windows-now.com/blogs/kmkenney/archive/2006/11/25/fix-windows-vista-help-and-support.aspx

If you have been getting the dreaded "Internet Explorer cannot download /
from help" error message when attempting to open Help and Support in Windows
Vista, try this fix. It re-associates the .xml file type with its default
settings. Once you've merged this into the registry, re-launch Help and
Support and it should work.

You can download the fix at
http://www.chris123nt.com/guides/RTM_Fixes/Fix_Help_and_Support.zip.

Good luck,

CH

 

[Guest]

Hi Matt --

This has come up a lot on these groups.

Do this:

http://www.windows-now.com/blogs/kmkenney/archive/2006/11/25/fix-windows-vista-help-and-support.aspx

If you have been getting the dreaded "Internet Explorer cannot download /
from help" error message when attempting to open Help and Support in Windows
Vista, try this fix. It re-associates the .xml file type with its default
settings. Once you've merged this into the registry, re-launch Help and
Support and it should work.

You can download the fix at
http://www.chris123nt.com/guides/RTM_Fixes/Fix_Help_and_Support.zip.

Good luck,

CH



Ok did that and now it works, but all off the little icons that should load up just have a little cross where the picture should be

 

[Ramesh, MS-MVP]

This happens if the "Content Type" setting for .PNG file types is broken. Download a REG file from Daniel Martin's site here:

http://winvista.mvps.org/Ficheros/PNG.reg

Download and save it to Desktop. Right-click on the file and choose Merge.

If that does not help, see here for a another fix.

Pages in Windows Vista Help and Support are not displayed correctly:
http://www.winhelponline.com/articles/194/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com