Help & Support

R

Rich

Hi all,

When I click the Help & Support option in Vista (Ultimate); it pops up three
windows:

1, An empty window entitled "Windows Help and Support"
2, A dialogue entitled "0% of from help Completed" (within the dialogue it
says "Getting File Information: / from help"
3, A message: "Internet Explorer cannot download / from help" "Internet
Explorer was not able to open this Internet site. The requested site is
either unavailable or cannot be found. Please try again later"

Any ideas anyone?

Rich
 
R

Ramesh, MS-MVP

Rich,

Dreamweaver installed, by chance? If so, see the following TechNote from Adobe:

Vista help system stops working when Dreamweaver is the default XML editor:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400789

See also:

Error "Internet Explorer was not able to open this Internet site" when using Help and Support in Windows Vista:
http://www.winhelponline.com/articles/171/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi all,

When I click the Help & Support option in Vista (Ultimate); it pops up three
windows:

1, An empty window entitled "Windows Help and Support"
2, A dialogue entitled "0% of from help Completed" (within the dialogue it
says "Getting File Information: / from help"
3, A message: "Internet Explorer cannot download / from help" "Internet
Explorer was not able to open this Internet site. The requested site is
either unavailable or cannot be found. Please try again later"

Any ideas anyone?

Rich
 
G

Guest

I am kind of having a similar problem. When I open the help and support it
works but eith broken-looking dialog window. You can see the screenshot from
this url:
http://i10.photobucket.com/albums/a137/Katana6506/VistaHelpDialog.jpg

I had the same problem DW8 and fixed it by reg. file, now I have DW CS3 the
newest one and reg. fixing doesn't fix this problem.

Ramesh said:
You're welcome!

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Was having the same problem. Dreamweaver again. THANK YOU!!!

Ramesh said:
Rich,

Dreamweaver installed, by chance? If so, see the following TechNote from Adobe:

Vista help system stops working when Dreamweaver is the default XML editor:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400789

See also:

Error "Internet Explorer was not able to open this Internet site" when using Help and Support in Windows Vista:
http://www.winhelponline.com/articles/171/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi all,

When I click the Help & Support option in Vista (Ultimate); it pops up three
windows:

1, An empty window entitled "Windows Help and Support"
2, A dialogue entitled "0% of from help Completed" (within the dialogue it
says "Getting File Information: / from help"
3, A message: "Internet Explorer cannot download / from help" "Internet
Explorer was not able to open this Internet site. The requested site is
either unavailable or cannot be found. Please try again later"

Any ideas anyone?

Rich
Click to expand...
Click to expand...
 
R

Ramesh, MS-MVP

Try the fix here, Mert.

Pages in Windows Vista Help and Support are not displayed correctly:
http://www.winhelponline.com/articles/194/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I am kind of having a similar problem. When I open the help and support it
works but eith broken-looking dialog window. You can see the screenshot from
this url:
http://i10.photobucket.com/albums/a137/Katana6506/VistaHelpDialog.jpg

I had the same problem DW8 and fixed it by reg. file, now I have DW CS3 the
newest one and reg. fixing doesn't fix this problem.

Ramesh said:
You're welcome!

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Was having the same problem. Dreamweaver again. THANK YOU!!!

Ramesh said:
Rich,

Dreamweaver installed, by chance? If so, see the following TechNote from Adobe:

Vista help system stops working when Dreamweaver is the default XML editor:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400789

See also:

Error "Internet Explorer was not able to open this Internet site" when using Help and Support in Windows Vista:
http://www.winhelponline.com/articles/171/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi all,

When I click the Help & Support option in Vista (Ultimate); it pops up three
windows:

1, An empty window entitled "Windows Help and Support"
2, A dialogue entitled "0% of from help Completed" (within the dialogue it
says "Getting File Information: / from help"
3, A message: "Internet Explorer cannot download / from help" "Internet
Explorer was not able to open this Internet site. The requested site is
either unavailable or cannot be found. Please try again later"

Any ideas anyone?

Rich
Click to expand...
Click to expand...
 
G

Guest

Thanks a lot Ramesh, it worked.

Ramesh said:
Try the fix here, Mert.

Pages in Windows Vista Help and Support are not displayed correctly:
http://www.winhelponline.com/articles/194/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I am kind of having a similar problem. When I open the help and support it
works but eith broken-looking dialog window. You can see the screenshot from
this url:
http://i10.photobucket.com/albums/a137/Katana6506/VistaHelpDialog.jpg

I had the same problem DW8 and fixed it by reg. file, now I have DW CS3 the
newest one and reg. fixing doesn't fix this problem.

Ramesh said:
You're welcome!

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Was having the same problem. Dreamweaver again. THANK YOU!!!

Ramesh said:
Rich,

Dreamweaver installed, by chance? If so, see the following TechNote from Adobe:

Vista help system stops working when Dreamweaver is the default XML editor:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400789

See also:

Error "Internet Explorer was not able to open this Internet site" when using Help and Support in Windows Vista:
http://www.winhelponline.com/articles/171/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi all,

When I click the Help & Support option in Vista (Ultimate); it pops up three
windows:

1, An empty window entitled "Windows Help and Support"
2, A dialogue entitled "0% of from help Completed" (within the dialogue it
says "Getting File Information: / from help"
3, A message: "Internet Explorer cannot download / from help" "Internet
Explorer was not able to open this Internet site. The requested site is
either unavailable or cannot be found. Please try again later"

Any ideas anyone?

Rich
Click to expand...
Click to expand...
Click to expand...
 
R

Ramesh, MS-MVP

You're welcome, Mert. Thanks for the follow-up.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Thanks a lot Ramesh, it worked.

Ramesh said:
Try the fix here, Mert.

Pages in Windows Vista Help and Support are not displayed correctly:
http://www.winhelponline.com/articles/194/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


I am kind of having a similar problem. When I open the help and support it
works but eith broken-looking dialog window. You can see the screenshot from
this url:
http://i10.photobucket.com/albums/a137/Katana6506/VistaHelpDialog.jpg

I had the same problem DW8 and fixed it by reg. file, now I have DW CS3 the
newest one and reg. fixing doesn't fix this problem.

Ramesh said:
You're welcome!

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Was having the same problem. Dreamweaver again. THANK YOU!!!

Ramesh said:
Rich,

Dreamweaver installed, by chance? If so, see the following TechNote from Adobe:

Vista help system stops working when Dreamweaver is the default XML editor:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400789

See also:

Error "Internet Explorer was not able to open this Internet site" when using Help and Support in Windows Vista:
http://www.winhelponline.com/articles/171/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Hi all,

When I click the Help & Support option in Vista (Ultimate); it pops up three
windows:

1, An empty window entitled "Windows Help and Support"
2, A dialogue entitled "0% of from help Completed" (within the dialogue it
says "Getting File Information: / from help"
3, A message: "Internet Explorer cannot download / from help" "Internet
Explorer was not able to open this Internet site. The requested site is
either unavailable or cannot be found. Please try again later"

Any ideas anyone?

Rich
Click to expand...
Click to expand...
Click to expand...
 

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