Vista Help and Support

[Guest]

When I click on the Help and Support button on the start button it comes up
but with an error message saying:

Internet Explorer cannot download / from help.

Internet Explorer was not able to open this internet site. The requested
site is either unavailable or cannot be found. Please try again later.

I clicked yes fot Help and Support to download new content from the
internet. But I didn't have a internet connection when I set it up. Is
there an easy way to fix this either through the registry or some other
means? I am connected ot the net now and it still says the same error. Can
someone please help me?
Thanks.

 

[artfudd]

Not sure but I would try Help and Support, got to the help option in the
right hand top corner, select settings and uncheck the option to "Include
Windows Online Help...." - then if you want to try it again (I suggest maybe
a restart first) then go in and re-select that option (assuming you still
have an online connection).

 

[dean-dean]

Right-click Command Prompt, and then click Run as administrator. Type
"regsvr32 msxml3.dll" (no quotes), and press Enter on your keyboard.

Or, try the fix offered at this site (under "Fix Windows Vista Help and
Support"):

http://www.windows-now.com/blogs/kmkenney/archive/2006/11/25/fix-windows-vista-help-and-support.aspx

The fix re-associates the .xml file type to its default settings in the
registry. A recent installation of a program may have "stolen" the .xml
association.

 

[Ramesh, MS-MVP]

Dreamweaver installed, by chance? If so, see the following TechNote from Adobe:

Vista help system stops working when Dreamweaver is the default XML editor:
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=kb400789

See also:

Error "Internet Explorer was not able to open this Internet site" when using Help and Support in Windows Vista:
http://www.winhelponline.com/articles/171/1/

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


When I click on the Help and Support button on the start button it comes up
but with an error message saying:

Internet Explorer cannot download / from help.

Internet Explorer was not able to open this internet site. The requested
site is either unavailable or cannot be found. Please try again later.

I clicked yes fot Help and Support to download new content from the
internet. But I didn't have a internet connection when I set it up. Is
there an easy way to fix this either through the registry or some other
means? I am connected ot the net now and it still says the same error. Can
someone please help me?
Thanks.