Windows Explorer crashing and restarting

  • Thread starter Art - GTS Technologies
  • Start date
A

Art - GTS Technologies

Explorer is occasionally crashing and restarting itself. No error msg
displayed. On restart, it displays an Explorer browser window, but the
Desktop and Taskbar do not reappear. Ctrl-Alt-Del to Task Manager works
fine. If this is a known problem, please point me to the relevant URLs.
Thanks.

Event Log: "The shell stopped unexpectedly and Explorer.exe was restarted."

Win XP Pro, with SP3 installed on top of SP2
Core 2 Duo 1.86 GHz, 3.5 GB RAM
 
T

Thee Chicago Wolf

Explorer is occasionally crashing and restarting itself. No error msg
displayed. On restart, it displays an Explorer browser window, but the
Desktop and Taskbar do not reappear. Ctrl-Alt-Del to Task Manager works
fine. If this is a known problem, please point me to the relevant URLs.
Thanks.

Event Log: "The shell stopped unexpectedly and Explorer.exe was restarted."

Win XP Pro, with SP3 installed on top of SP2
Core 2 Duo 1.86 GHz, 3.5 GB RAM

You may want to try and get the update from this KB article:
http://support.microsoft.com/kb/955109

At the top of the page, click on "View and request hotfix downloads",
follow the instructions. Let me know how it goes.

- Thee Chicago Wolf
 
N

nass

Art - GTS Technologies said:
Explorer is occasionally crashing and restarting itself. No error msg
displayed. On restart, it displays an Explorer browser window, but the
Desktop and Taskbar do not reappear. Ctrl-Alt-Del to Task Manager works
fine. If this is a known problem, please point me to the relevant URLs.
Thanks.

Event Log: "The shell stopped unexpectedly and Explorer.exe was restarted."

Win XP Pro, with SP3 installed on top of SP2
Core 2 Duo 1.86 GHz, 3.5 GB RAM

Did you checked the Even Viewer Log for cluses?
Make sure you scan thoroughly this machine with an up2date anti-virus and
anti-malware software.

Run this command:
sfc /scannow

The shell stopped unexpectedly and Explorer.exe was restarted.
http://support.microsoft.com/kb/891608

Windows Explorer may exit unexpectedly when you use it to view TIFF files in
the Details view in Windows Server 2003
http://support.microsoft.com/kb/898051/
HTH,
nass
 
T

Thee Chicago Wolf

Explorer is occasionally crashing and restarting itself. No error msg
Did you checked the Even Viewer Log for cluses?
Make sure you scan thoroughly this machine with an up2date anti-virus and
anti-malware software.

Run this command:
sfc /scannow

The shell stopped unexpectedly and Explorer.exe was restarted.
http://support.microsoft.com/kb/891608

Windows Explorer may exit unexpectedly when you use it to view TIFF files in
the Details view in Windows Server 2003
http://support.microsoft.com/kb/898051/
HTH,
nass

This person has SP3 installed, those KB's wouldn't apply.

- Thee Chicago Wolf
 
N

nass

Thee Chicago Wolf said:
This person has SP3 installed, those KB's wouldn't apply.

- Thee Chicago Wolf

Yep, I know the Op has SP3 and the above link for NT and Server2003 no even
for XP but I was given the Info for the Op to read for a similar scenario and
the Registry Keys can be the same no difference from XP/ SP3.
HTH,
nass
 

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