Vista Mail unable to send from other than home location

[rrogers]

Charter Cable is my ISP. At home, Vista Mail works fine, receiving and
sending email. When in another location, I can see all my incoming mail, but
whenever I try to send, I get an error:
An unknown error has occurred. Subject 'Re: Call Tomorrow; Status Check',
Account: 'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP,
Server Response: '421 charter.net connection refused from [98.110.153.114]',
Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67

I've double checked the server settings, they are correct. Charter says
they can't help me with a "3rd party" mail client.

Any ideas?
Thanks

 

[Colton]

Charter Cable is my ISP. At home, Vista Mail works fine, receiving and
sending email. When in another location, I can see all my incoming mail, but
whenever I try to send, I get an error:
An unknown error has occurred. Subject 'Re: Call Tomorrow; Status Check',
Account: 'pop.charter.net', Server: 'smtp.charter.net', Protocol: SMTP,
Server Response: '421 charter.net connection refused from [98.110.153.114]',
Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67

I've double checked the server settings, they are correct. Charter says
they can't help me with a "3rd party" mail client.

Any ideas?
Thanks

Did they say whether it was IP specific login or not?

 

[Hal Hostetler [MVP-P/I]]

This is normal when away from home and NOT connected DIRECTLY to
Charter.net:

http://www.postcastserver.com/help/Port_25_Blocking.aspx
Port 25 Blocking

Your options are:

1. Use the SMTP server owned by the ISP you use when away from home to send
instead of Charter.net's SMTP server.
2. Use Webmail, if Charter offers this (most ISPs do these days)
3. Ask Charter if they have a special setup with their SMTP server to use a
different port than 25 for their customers who must use email when not
directly connected to them.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

 

[Gary VanderMolen]

What you experienced is normal. As a general rule, the owner of
the SMTP server must be the same as the one providing your Internet
connection at that moment. For more on this see
http://www.postcastserver.com/help/Port_25_Blocking.aspx

The available workarounds when sending away from home are as follows:

1. Use webmail for sending (via your browser).
2. Ask your home ISP if they have a port other than '25' for SMTP. I don't think
Charter does. Cable companies are very bad about accommodating travelers.
3. If you use the same away-from-home connection frequently, substitute the SMTP
server belonging to that connection. This is a bit tricky, but if you want to go that route,
I can provide more details.
4. If you frequently send from multiple locations, get a free Gmail account,
configure it for POP access, and use it for your sending chores.
Gmail uses port 465 for SMTP, which is not blocked like port 25 is.

 

[Dave]

Charter won't let you send thru their servers when you are connected to
another network.
You need to use the email server of the network you're connected to, or get
a Gmail account, and use their server for outgoing email.