error message 0x800ccc67

[medic34]

my fiance has a windows vista, sony vaio new computer. she tried to install
windows mail to send a message to a website. it keeps givin the message:

An unknown error has occurred. Subject '', Account: 'pop.charter.net',
Server: 'smtp.charter.net', Protocol: SMTP, Server Response: '421 charter.net
connection refused from [69.137.66.111]', Port: 25, Secure(SSL): No, Server
Error: 421, Error Number: 0x800CCC67

it will not send, and most of the time will not receive. How do we fix this?

 

[Gary VanderMolen]

The error message indicates she was connecting from Comcast (69.137.66.111).
Why would you try to use a Charter SMTP server from a Comcast connection?
That's not going to work.

If you need a workaround, please explain the above circumstances so I can
help you better.

Also, I will be able to help with the receive problem after a receive error
message is provided.

 

[Hal Hostetler [MVP P/I]]

Is Charter.net her ISP and was she physically connected to them when she
received this message?

http://charter.com/customers/support.aspx?supportarticleid=1241
Outlook Express 6.X Settings

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

my fiance has a windows vista, sony vaio new computer. she tried to install
windows mail to send a message to a website. it keeps givin the message:

An unknown error has occurred. Subject '', Account: 'pop.charter.net',
Server: 'smtp.charter.net', Protocol: SMTP, Server Response: '421 charter.net
connection refused from [69.137.66.111]', Port: 25, Secure(SSL): No, Server
Error: 421, Error Number: 0x800CCC67

it will not send, and most of the time will not receive. How do we fix

this?