unread mail not showing Outlook 2007


G

Guest

I have standard "Messages" view as current view (i've reset this to default
settings to be sure). My unread messages count in the Inbox is 4. I can see
2 unread messages when I scan the inbox. When I select Unread Messages as
my view, all 4 messages show, yet when I check back in the Inbox under
Messages view, two of those unread emails are nowhere to be seen.
Points to note: .pst file brought over from Outlook 2003 4 days ago, when I
activated 2007 on a new computer (Windows XP SP2). The "hidden" unread
messages are both messages received directly into 2007 (not brought over from
2003).
Some new mail is visible as unread mail in the Inbox under the Messages
view, however I marked 10 unread messages as read from the Unread Messages
view - these were not visible as Unread in the normal view, but are now
visible as Read mail in the Inbox. There are no filters on the Messages view
- I've double checked that.
Obviously I can work around this by setting the Unread Mail as my default
view or using the Unread Mail search folder - but a little frustrating!
Any help or advice would be most appreciated! Thank you.
 
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B

Brian Tillman

Sue said:
I have standard "Messages" view as current view (i've reset this to
default settings to be sure). My unread messages count in the Inbox
is 4. I can see 2 unread messages when I scan the inbox. When I
select Unread Messages as my view, all 4 messages show,

And in which folder does the Unread Mail folder show them to be?
yet when I
check back in the Inbox under Messages view, two of those unread
emails are nowhere to be seen.

Make sure you're sorting by the correct column.
Points to note: .pst file brought over from Outlook 2003 4 days ago,
when I activated 2007 on a new computer (Windows XP SP2). The
"hidden" unread messages are both messages received directly into
2007 (not brought over from 2003).

Do you have only a single PST?
 
G

Guest

Brian, thanks for taking the time to reply.
Unread Mail filter shows them to be in Inbox.

Regardless of the sort - ie, by date or by From etc., those messages are not
where they're supposed to be.
I actually have 3 .pst files, however I am definitely comparing views of
this one .pst file as my other personal folders are always collapsed under
Mail Folders.

Any other ideas? Thank you again.
 
G

Guest

As I "wear a number of hats" I do have several email addresses. I've just
checked though, and this problem is not specific to one or more incoming
email addresses. Thanks
 
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B

Brian Tillman

Sue said:
Brian, thanks for taking the time to reply.
Unread Mail filter shows them to be in Inbox.

Regardless of the sort - ie, by date or by From etc., those messages
are not where they're supposed to be.
I actually have 3 .pst files, however I am definitely comparing views
of this one .pst file as my other personal folders are always
collapsed under Mail Folders.

Start Outlook once with the /cleanviews command switch and see if that makes
a difference. If Unread Mail shows them to be in the Inbox folder, then
they must be there and something is hiding them in the view.
 

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