two inboxes?

[Harlett O'Dowd]

This is an odd one:

I set up a new user and when he opens Outlook 2003 (XP box) he has
three identical folders pointing to his pop account. Each folder has
its own inbox, sent, delete, junk (etc.) folders. All three point to
the same pst file.

Here's what's really odd - one folder receives incoming mail, another
sends it out.

Short of uninstalling and reinstalling Outlook, is there a way of
combining/deleting this multiple folders so has only one of every thing
he needs?

Thanks!

 

[sunilmanuel]

This is an odd one:

I set up a new user and when he opens Outlook 2003 (XP box) he has
three identical folders pointing to his pop account. Each folder has
its own inbox, sent, delete, junk (etc.) folders. All three point to
the same pst file.

Here's what's really odd - one folder receives incoming mail, another
sends it out.

Short of uninstalling and reinstalling Outlook, is there a way of
combining/deleting this multiple folders so has only one of every thing
he needs?

Thanks!

Harlett,

The profile that you are using is corrupted.


How to create a new e-mail profile in Outlook 2003
Follow these steps to create a new e-mail profile in Outlook 2003: 1.
Click Start, and then click Control Panel.
2. Click Switch to Classic View, and then double-click Mail.
3. In the Mail Setup dialog box, click Show Profiles.
4. On the General tab, click Prompt for a profile to be used, and then
click Add.
5. In the Profile Name box, type a descriptive name for the new e-mail
profile, and then click OK.
6. In the E-mail Accounts dialog box, click Add a new e-mail account,
and then click Next.
7. Click the appropriate server type for your new e-mail account, and
then click Next.
8. Type your account information in the required boxes, and then click
Next.
9. Click Finish, and then click OK.


In the Mail window, under "Always use this profile", select the new
profile that we just created and click and apply..
Open outlool. Outlook will open with the new profile.


To import your data back into outlook:


1. Go to File>>Import and Export
2. import from another program of file and click on next
3. Select Personal Folders File (.pst) and click on next
4. Click on Browse and select the largest pst file and click on open
5. Click on Next and Finish


Sunil Manuel