System Restore restoring only in Safe Mode

[Vickie]

I haven't attempted to restore my XP SP1 system in a few months, but I
tried today to make sure things were OK and each System Checkpoint I
tried gave the same:

"Restoration Incomplete. Your computer cannot be restored to... No
changes have been made to your computer."

I can create checkpoints manually, and System Checkpoints are created
daily. (The machine is usually "on".)

If I create a checkpoint and use it immediately it will restore
successfully, but if I try again it will fail.

The Restore function seems to work OK in Safe Mode.

I haven't disabled System Restore yet, as I'm not sure the restore
points are corrupt, since they work in safe mode.

I'm wondering if NAV 2006 has anything to do with this? I had to
update to NAV 2006 from an older version they no longer supported last
month and this is the first Restore attempt since. (Never had any
problems restoring in the past.)

The Event Viewer has nothing helpful, just showing this:

Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 111
Date: 4/20/2006
Time: 12:29:50 PM
User: N/A
Computer: private
Description:
A restoration to "System Checkpoint" restore point failed. No changes
have been made to the system.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Thanks for any help-
Vickie

 

[Vickie]

I forgot to add that NAV and AdAware have not found anything
suspicious. Aside from this issue the system is running fine.

There is plenty of hard drive space available and the C: drive is the
only one in the SR settings area, and it is Monitored.

Thanks again-
Vickie

I haven't attempted to restore my XP SP1 system in a few months, but I
tried today to make sure things were OK and each System Checkpoint I
tried gave the same:

"Restoration Incomplete. Your computer cannot be restored to... No
changes have been made to your computer."


I can create checkpoints manually, and System Checkpoints are created
daily. (The machine is usually "on".)


If I create a checkpoint and use it immediately it will restore
successfully, but if I try again it will fail.


The Restore function seems to work OK in Safe Mode.


I haven't disabled System Restore yet, as I'm not sure the restore
points are corrupt, since they work in safe mode.


I'm wondering if NAV 2006 has anything to do with this? I had to
update to NAV 2006 from an older version they no longer supported last
month and this is the first Restore attempt since. (Never had any
problems restoring in the past.)


The Event Viewer has nothing helpful, just showing this:


Event Type: Information
Event Source: SRService
Event Category: None
Event ID: 111
Date: 4/20/2006
Time: 12:29:50 PM
User: N/A
Computer: private
Description:
A restoration to "System Checkpoint" restore point failed. No changes
have been made to the system.


For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Thanks for any help-
Vickie

 

[Vickie]

I thought I'd post the "fix".

Per Symantec:

Document ID:2005113009323013
Last Modified:12/01/2005



Message: "Restoration Incomplete . . . " when running Windows System
Restore

Situation:

You have installed a 2006 version of a Norton program, such as Norton
AntiVirus 2006, Norton Internet Security 2006, Norton Personal Firewall
2006, or Norton SystemWorks 2006. You run the Windows System Restore to
restore your computer to a previous point. When you do, you see the
message: "Restoration Incomplete. Your computer cannot be restored . .
.. "

Solution:
To fix this problem, follow the steps in this section. You will disable
the Symantec Resource Protection feature, run Windows System Restore
again, and then turn on Symantec Resource Protection.

To turn off Symantec Resource Protection and run Windows System Restore
again

Start your Norton program.
Click Options.
If you see a menu, click Norton AntiVirus.
In the left pane, click Miscellaneous.
In the right pane, uncheck Turn protection on for my Symantec protect.
Click OK.
Run Windows System Restore again.
When the system is restored, go on to the next section.

To turn on Symantec Resource Protection
Start your Norton program.
Click Options.
If you see a menu, click Norton AntiVirus.
In the left pane, click Miscellaneous.
In the right pane, check Turn protection on for my Symantec protect.
Click OK.

You must repeat each of these procedures any time that you run Windows
System Restore.



Product(s): Norton AntiVirus 2006, Norton Internet Security 2006,
Norton SystemWorks 2006, SYMPROTECT
Operating System(s): Windows 2000, Windows XP
Date Created: 11/30/2005

 

[Bert Kinney]

Hi Vickie,

Thanks for sharing this information.

Do you by change have a link to this article?

 

[Vickie]

It's a long one...

http://symantec.atgnow.com/consumer...nning+Windows+System+Restore&resultType=5000#


Vickie

 

[Bert Kinney]

Thanks Vickie.

For anyone that's interested, here's a direct link.

Message: "Restoration Incomplete . . . " when running Windows System
Restore
http://service1.symantec.com/support/sharedtech.nsf/pfdocs/2005113009323013