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Hello Allan,
Hope you have IIS running on the PC. Can you try stopping all IIS related
Services? If that dosent solve the issue,please try the below steps in
order...
1) In the IIS Manager, right click on the machine name-> Properties->
Master properties for WWW service-> Home Directory tab-> Configuration
button.
2) Find the .htr extension and if it is mapped to ism.dll, change it to
point to C:\winnt\system32\inetsrv\asp.dll
3) Restart IIS
4) Check in the folder C:\winnt\system32\inetsrv\ if ism.dll exists. If it
does not, copy this file over from another machine. We have configured IIS
not to point to ism.dll in step 2, but just in case during SP4 install,
this file is needed, we can be sure it exists.
5) Disable the IISAdmin service (and WWW), set the start up type to Manual
and reboot the machine.
6) Try installing SP4 now.
7) If this doesn't work, boot into safe mode and try again.
8) Once SP4 install is complete, enable the IIS services and start them.
Hope this helps!!!
Thanks,
regards
Sree Karunakaran
Microsoft on line Support Engineer
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