unable to contact metabase

[Noor Motani]

When installing service pack 4 I receive the error
mesage "unable to contact metabase" and then "setup failed
to remove ism.dll script mappings. Service pack setup will
abort"
Please help!
Thanks

 

[Kevin Wallace]

I was having similar problems, normally ending up with
a 'regsvr32' error - here's how I got around it - please
post a message if this worked for you (or not!)
Kevin
-------------------------
Although I stopped all non-essential services before the
installion it appears that launching the SP4 installation
program (update.exe) starts the IIS Admin Service - after
launching the update program leave it in the
first 'Welcome' window for around 20 seconds, then check
the tasks that are running. If 'inetinfo.exe' is one of
them stop the IIS Admin Service again using the Windows
Service Controller.

Now continue with the SP4 installation and, hopefully, you
will have no ScriptMaps or regsvr32 errors. (Note inetinfo
will start during the sp4iis.exe installation part but
that is okay)

 

[Noor Motani]

I tried exactly as explained in your response but ended up
with the same error messages. Any other sugestions?
Thanks for your help.

 

[Jim Landerkin]

Nope, didn't work. I followed your suggestions but the
same messages that Noor got (and which I get consistently)
still appeared, resulting in a backing-out of SP4 and a
reboot.

I just installed SP4 on my Dell Latitude and it installed
without a hitch. It just won't install on my clone desktop.

Jim Landerkin