smartbridge alerts

[Ian]

On start up a grey box has suddenly started appearing with a smartbridge
alert ending with psapi.dll at the end I tried renaming the file
oldpsapi.dll and rebooting as I was advised but did not work anyone got any
other ideas how I might get rid of it thanks in advance Ian.

 

[PA Bear]

1. Motive SmartBridge© is distributing an old version of PSAPI.DLL. As a
result, users might receive the following error message after installation
of Internet Explorer 7:

"SmartBridge Alerts:MotiveSB.exe Entry Point Not Found The procedure entry
point GetProcessImageFileNameW could not be located in the dynamic link
library PSAPI.DLL"

2. Hal Screen Reader and Supernova Reader Magnifier by Dolphin both may stop
responding when users click commands from Internet Explorer’s file menu.
These two programs are shipped with an older version of psapi.dll that
causes the program to stop responding in Internet Explorer 7.

To resolve this error:

* Go to the installation location for SmartBridge (\Program
Files\Verizon...\Smart...) or Dolphin Hal Screen Reader or Supernova Reader
Magnifier.

[Alternately, search in Windows Explorer (WinKey+E) for "PSAPI.DLL" (without
the quotes); you may need to enable Advanced option and the 3 options
underneath it.]

* Find PSAPI.DLL and rename it to something like PSAPIOLD.DLL

* NB: Do NOT rename the PSAPI.DLL file in C:\Windows\System32 directory!

* Restart the computer.

Those with IE7-specific questions or comments are asked to post to and seek
support in this newsgroup: microsoft.public.internetexplorer.general

On the web:
http://www.microsoft.com/communitie...?dg=microsoft.public.internetexplorer.general

In your newsreader:
news://msnews.microsoft.com/microsoft.public.internetexplorer.general

 

[Malke]

On start up a grey box has suddenly started appearing with a smartbridge
alert ending with psapi.dll at the end I tried renaming the file
oldpsapi.dll and rebooting as I was advised but did not work anyone got
any other ideas how I might get rid of it thanks in advance Ian.

After installing IE7, users may get a SmartBridge Alert error message at
startup. SmartBridge is distributing an old version of PSAPI.DLL. As a
result, users may receive the following error message after installation of
IE7:

SmartBridge Alerts:MotiveSB.exe Entry Point Not Found
The procedure entry point GetProcessImageFileNameW could not be located in
the dynamic link library PSAPI.DLL

To work around this error, navigate to the installation location for
SmartBridge (\Program Files\Verizon (or name of ISP)...\Smart...). Find
PSAPI.DLL and rename it to something like PSAPIOLD.DLL. Reboot. The program
will find the new PSAPI.DLL in the \Windows\System32 directory and function
normally.

Malke