Showing 'No Audio Device', help!?

[Maverick]

I recently had an old Compaq that the motherboard was rebuilt so many times
that it just wasn't worth paying another 150 euros to be done again. I got a
refurbished unit from a friend and am unable to hear any sound. Originally
had a RealtecAC'97, thought it might be defective so I bought a new sound
card, Diamond Xtreme Sound. Device manager states that all devices are
working properly and that there are no conflicts, yet when I try to play
something, I get the error message that 'No Audio Device' is installed. I've
tried uninstalling and reinstalling to no avail! I'm running Windows XP Pro
and keep coming to a dead end with the 'Troubleshooter'. Can't give any
specific specs of the system since nothing came with it.

 

[Malke]

I recently had an old Compaq that the motherboard was rebuilt so many
times
that it just wasn't worth paying another 150 euros to be done again. I
got a
refurbished unit from a friend and am unable to hear any sound.
Originally had a RealtecAC'97, thought it might be defective so I bought a
new sound
card, Diamond Xtreme Sound. Device manager states that all devices are
working properly and that there are no conflicts, yet when I try to play
something, I get the error message that 'No Audio Device' is installed.
I've
tried uninstalling and reinstalling to no avail! I'm running Windows XP
Pro
and keep coming to a dead end with the 'Troubleshooter'. Can't give any
specific specs of the system since nothing came with it.

You can get the system specs by running a free system inventory program such
as Belarc or SIW:

http://www.belarc.com/free_download.html - Belarc Advisor
http://www.gtopala.com/ - System Information for Windows

Go into the BIOS and turn off any onboard sound. Then boot into Windows and
reinstall the drivers that came with your sound card.

Malke

 

[Maverick]

I followed the process and every time I go to the new cards attributes, it
states that I have no sound mixer available to play back anything. Device
manager is also confirming that everything is functioning properly and no
conflicts. All drivers are up-to-date and no hardware changes have been
made. If this was a laptop it would have been out the window by now!

 

[Malke]

I followed the process and every time I go to the new cards attributes, it
states that I have no sound mixer available to play back anything. Device
manager is also confirming that everything is functioning properly and no
conflicts. All drivers are up-to-date and no hardware changes have been
made. If this was a laptop it would have been out the window by now!

You followed what process? The one I suggested about going into the BIOS and
disabling onboard sound?

You didn't mention the make/model of this computer. If it is a Compaq like
the old one and you don't use dialup, go to Device Manager and uninstall
the modem if it is a PCI modem and not onboard. Then shut down and
physically remove the modem. While you have the computer open (and
unplugged, please), move the sound card from the PCI slot it's in and put
it into another one. Some motherboards don't want anything next to the AGP
slot (if you have one), so put the sound card elsewhere.

If your modem is onboard, then in Device Manager don't uninstall it; just
disable it.

Older Compaqs used a combination modem/sound card and there may be a
conflict if you have this sort of machine.

If none of that works, then perhaps your PCI slots aren't working properly.
Install a cheap network or USB card and see if it is recognized.

Malke

 

[Alec S.]

Maverick wrote (in

Device manager states that all devices are working properly and that there are
no conflicts, yet when I try to play something, I get the error message that
'No Audio Device' is installed. I've tried uninstalling and reinstalling to
no avail!

Try this:

Start->Run->cmd

Then in the command prompt type (don’t type the “>”):

sc qc AudioSrv
sc query AudioSrv

What do those commands give? You can right-click in the command prompt window
and Select All then press Enter to copy the text.

If the STATE field of the second command shows STOPPED, then type:

net start AudioSrv

to start the Windows Audio service and then check to see if your audio is
working.

(Type exit to close the command prompt.)

 

[Maverick]

Thanks for the info, but this is what I get when I'm in the command prompt.
Am I doing something wrong here?

SERVICE_NAME: AudioSrv
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\System32\svchost.exe -k netsvcs
LOAD_ORDER_GROUP : AudioGroup
TAG : 0
DISPLAY_NAME : Windows Audio
DEPENDENCIES : PlugPlay
: RpcSs
SERVICE_START_NAME : LocalSystem

C:\Documents and Settings\user>sc query AudioSrv

SERVICE_NAME: AudioSrv
TYPE : 20 WIN32_SHARE_PROCESS
STATE : 4 RUNNING
(STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

 

[Alec S.]

Maverick wrote (in

Thanks for the info, but this is what I get when I'm in the command prompt.
Am I doing something wrong here?

Nope; and that seems normal. You may want to try reinstalling the drivers for
the card.

 

[Brian A.]

I recently had an old Compaq that the motherboard was rebuilt so many times
that it just wasn't worth paying another 150 euros to be done again. I got a
refurbished unit from a friend and am unable to hear any sound. Originally
had a RealtecAC'97, thought it might be defective so I bought a new sound
card, Diamond Xtreme Sound. Device manager states that all devices are
working properly and that there are no conflicts, yet when I try to play
something, I get the error message that 'No Audio Device' is installed. I've
tried uninstalling and reinstalling to no avail! I'm running Windows XP Pro
and keep coming to a dead end with the 'Troubleshooter'. Can't give any
specific specs of the system since nothing came with it.

What shows as the Default Device(s) in Control Panel > Sounds and Audio
Devices > Audio tab. If "Sound Playback" and "Sound Recording" don't show
Xtreme Sound PCI Audio Device as the default, click the dropdown and if present
in the list select it, click Apply > Ok. Under "MIDI Music Playback" mine has
"MS GS Wavetable SW Synth" as default.

Under "Sound Playback" and "Sound Recording" if the "Xtreme Sound PCI Audio
Device" is present click the "Advanced" button and select the proper Speaker
Setup if not already selected, click Apply > Ok.

In Control Panel look for and open Xtreme Sound > Main Setting tab. Under
"Audio Output" make sure "Analog Output" is selected and the proper speaker
setup is selected. Check and make sure your audio plug(s) are plugged into the
proper audio jacks as shown under "Audio Jack".

If none of the above help, Uninstall Any/All drivers/software for the Xtreme
card.
Reboot to the BIOS and make sure any onboard/integrated audio/sound is Disabled.
Save/exit the BIOS to reboot to Windows.
Windows will detect the new device, click Cancel, Do Not let Windows install the
device/drivers.
Insert the Xtreme Sound installation disk.
Click the "Install Sound Driver" button.
Click "Next".
Confirm the installation options and click Next > Next.
When completed click Ok to reboot.
Remove the installation disk.

In Control Panel open Xtreme Sound and configure your speakers/sound.

--

Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Maverick]

I appreciate the help, but when I disabled the RealTek audio device in the
BIOS, it 'disabled' my LAN connection also. I rebooted again, went to the
BIOS and enabled it again but was still unable to connect to the the LAN. I
just removed the new hardware and was able to establish a LAN connection with
my computer. It seems that the onboard audio device is directly connected to
the LAN. I've got another LAN card (not installed), should I try that path?
Just set up another LAN connection through that? This RealTek onboard thing
seems to be really imcompatible across the board, even when I update the
drivers for it.

 

[Brian A.]

When you disabled it in the BIOS, were you able to install/get audio using the
Xtreme card?
If disabling the audio in the BIOS disabled your LAN as well, I'm not sure
using a PCI NIC will resolve the issue although it's worth a shot.

You could try disabling the audio in the BIOS again and install the Xtreme
drivers/software.
Once that is completed and if the LAN doesn't work:
In Device Manager expand Network Adapters.
Double click your listed network device to open its properties.
Under the General tab, what's reported under Device Status?
Under the Resources tab click on each listed item under Resource settings,
what's reported under Conflicting Device List for each Resource Setting?

If anything is in conflict and you can't change the resources,
uninstall/reinstall the LAN drivers/software to see if that works out any
conflict.

Could you please provide the exact make/model of the motherboard?
If you now have both the LAN and Xtreme card drivers/software installed, could
you please provide answers as to the Default Audio devices query in my previous
response.

--

Brian A. Sesko { MS MVP_Windows Desktop User Experience }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://dts-l.com/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375