serious error

G

Guest

help!
When i turn on my computer, it starts up fine. When the start screen
appears, I always get this message.

The system has recovered from a serious error.

A log of this error has been created.

Please tell Microsoft about this problem.
We ahve created an error report that you can send to help us improve
Microsoft Windows. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.

Send error report, Don't send

When I click the "click here" button, this is what it says.

Error signiture
BCCode : c4 BCP1 : 00000090 BCP2 : FFDFF120 BCP3 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

Technical Information
The following files will be included in this error report.
C:\DOCUME~1\user\LOCALS~1\Temp\WER11cc.dir00\Mini111305-02.dmp
C:\DOCUME~1\user\LOCALS~1\Temp\WER11cc.dir00\sysdata.xml

When I click don't send, the window closes and then pops up in another 5
seconds. It won't go away!

When i click send error report, it goes to the following link.
http://oca.microsoft.com/en/response.aspx?SGD=1f213c7b-5f6c-4a07-8b0d-90fa74962823&SID=1445
It also pops up again in another 5 seconds when I close the error report.

Plz help. I am very annoyed with this and don't want to hide the window off
the screen anymore and pretend it's not there. Your help will be greatly
apprciated.
 
S

shell

Any new hardware additions lately? Scanners, cameras, jump drives, etc?
Did you try disabling any startup programs and non essential services?
Especially anti virus or firewall
The Microsoft easy way out answer was check bios level, cant hurt to do
that.
 
G

Guest

I have recieved this error before though.
I recently added a new video card.
I don't think that the antivirus or firewall could be doing this.
How do you check BIOS level and what is that?
 
N

needlove

I would disable "error reporting service" in services if its being that much
of a headache. But I wouldn't ignore it either. Scan for viruses and
malware. Update from windows update. Look in the event log for more
specifics(time should coincide with the time of the error). Post back here
what you find.
 
G

Guest

How do you turn off the error reporting service?

Error info from evetn log
Date: 12/12/2005
Time: 4:24:07 PM
Type: Error
User: N/A
Computer: USER-03VE9EPL3G
Source: System Error
Catergory: (102)
Event ID: 1003

0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 30 30 30 30 30 30 63 000000c
0020: 34 20 20 50 61 72 61 6d 4 Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 39 30 2c 20 000090,
0038: 66 66 64 66 66 31 32 30 ffdff120
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 30 2c 20 30 30 30 30 00, 0000
0050: 30 30 30 30 0000
Description: Error code 000000c4, parameter1 00000090, parameter2 ffdff120,
parameter3 00000000, parameter4 00000000.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
 
S

shell

bios=basic input output system-the bios is what makes the system run
when you first power on. low level stuff.
The error is very similar to the one on the MS site tho. Does the
error message happen in safe mode?
 
N

needlove

Start > Control panel (classic view, all icons visible) > Administrative
tools > Services. Scroll down to Error reporting service, Open and set to
"disable" and then click the "stop" button.
 
G

Gerry Cornell

Turning off reporting of errors is silly advice.

The error is pointing to a driver problem. There are a number of reports
containing exactly the same parameters with unfortunately no reports of
solutions.

Have you changed or added any hardware e.g. dvd drive about the time
the problems started?

Look in Device Manager for yellow question marks and, if found, post
details including Device Error Code. Right click on the My Computer
icon on your Desktop and select Properties, Hardware, Device Manager.

What is the make and model of your motherboard?


Download, install and run Bellarc Advisor
http://www.belarc.com/free_download.html

Post the detail shown under Main Circuit Board.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
G

Gerry Cornell

Then why did you suggest it in the first place?

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
N

needlove

Because, that's the first thing I would have tried, to eliminate the
aggravating conditions making a more suitable environment in which to get to
the heart of the problem. But, after having read more about the Error
Reporting Service I realized that disabling the service is not the best
advice considering the implied magnitude of the problem, ie, ( The system
has recovered from a serious error). In which case one might well want to
report the problem to Microsoft even though the report is not available to
diagnosticians and may leak sensitive data. See,
http://msdn.microsoft.com/library/d...tson5/html/wce50grferrorreportingsecurity.asp

Its good that you saw similarities in this person's problem with other
reported problems and offered your input. MSVP's have far too much
responsibility here and I would not want to be in their shoes for a minute
(well, maybe for just a minute). But you don't have to be an MSVP to offer
advice in these forums and no one will be right 100% of the time, not even
MSVPs. I hope this answers your question.
 
G

Gerry Cornell

Windows CE is not Windows XP!

"In which case one might well want to report the problem to Microsoft even
though the report is not available to diagnosticians and may leak sensitive
data." The majority of subscribers to these newsgroups are home users. Even
so error reports going to Microsoft would not generally include sensitive
data. They contain technical system data and are used to resolve bugs in
systems. How much sensitive data do you really think gets to Microsoft?

MSVP's are volunteers, who because of their knowledge and experience, tend
to take a lead. So who cares if those seeking help benefit? I find plenty of
questions to answer and frequently breathe a sigh of relief when an MSVP
joins the thread. Treat them for what they are. Another computer user
prepared to freely offer help and advice.


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
G

Gerry Cornell

Well that links about Office XP, which is an application not an operating
system. Have you ever looked inside a dmp file?


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
N

needlove

The link I provided refers to IE v5 and above and the XP platform as well as
office xp. I've used windbg to access a dump file.
This dialog is going nowhere in a hurry and I have better things to do.
 
G

Guest

Can you tell me , how did you get this problem sorted out. I am getting the
same error 102 and id1003.
Many thanks
Petman
 
G

Gerry Cornell

It went nowhere!

Please look in the System and Application logs in Event Viewer for Warning
and Error Reports over the last 2 days use and post copies here.

You can access Event Viewer by selecting Start, Administrative Tools, and
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech

Part of the Description of the error will include a link, which you should
double click for further information. You can copy using copy and paste.
Often the link will, however, say there is no further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double click
on the error you want to copy. In the window, which appears is a button
resembling two pages. Double click the button and close Event Viewer. Now
start your message (email) and do a paste into the body of the message. This
will paste the info from the Event Viewer Error Report complete with links
into the message. Make sure this is the first paste after exiting from Event
Viewer.


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.



~~~~~~~~~~~~~~~~~~~~~~~~
 
G

Guest

Hi Gerry, I see you are in stourport. I am in Pershore 01386553685 just up
the road. It started a week ago when i installed a usb2 card. It carried on
after the card was removed and just got worse. I ended up doing a clean
install but it started again while I was still loading my software on the
clean drive. I think it might be Norton thats causing the problem. I have had
problems loading norton
again and downloading the updates.
I have just done a diagnose start up and gone to the last setting that
worked ok, so we will see how that goes.
I will do what you recommend and let you know. Thanks for your help. I have
been trying to sort this for a few days now and it would be great to spend
some time with the family. Cheers.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Error Code BCCode : 100000d1 15
"the system has recovered from a serious error"... 7
"Serious Error" message 3
frequent reboots 21
Computer Lock Up 1
Recovered from Serious Error?? 1
system recover from serious error?? 1
System has recovered from a serious error 5

Top