Roxio Support!!! Want a laugh

[Patrick]

Hi All: Want a laugh. Sent a problem request to Roxio, see the response I
got back. Talk about not answering a question.

From: patrick At: 10:16:33.000 04/18/2005
Posted To: (e-mail address removed)
Subject: [KB=EMC7]

Just downloaded and installed the EMC 7.5 Upgrade. When using the
facility Data - Backup MyPC Deluxe - Disaster Recovery, the wizard ask
me for my Windows Operating System Product Key. I do not have a
Windows Operating System Product Key as my Gateway computer was
purchashed with Windows already installed. How do I go about using
this important Disaster Recovery Backup facility? This is very
important to me.
Patrick
------------------------------------------------------------------------
Thank you for contacting Roxio Technical Support.
The information in this article applies to:
Easy Media Creator 7
Applicable Operating Systems:
Windows XP Home Edition
Windows XP Professional

Issue:
How to disable all startup applications using the MSCONFIG utility in
Windows XP

Resolution:
1. Disabling startup items

a. Click on the "Start" button and select "Run".
b. Type "msconfig" and click on the "OK" button or press the "Enter" key.
c. Select the "Startup" tab over on the right side.
d. Write down which items are checked, and then click on the "Disable All"
button in the lower right corner of the screen.
e. Click on the "Apply" button and then click on "OK".
f. Click "YES" to restart the computer.
g. When you reach the Desktop, you may receive a message saying "you have
used the "System Configuration Utility" to make changes to your system....",
you get this message, simply place a checkmark in a box on the lower left
side titled, "Do not show me this message again" and click on the "OK"
button.

NOTE: To reverse these changes, follow steps a to c, and then place the
checkmarks back in the boxes based on the notes you made. For optimal
performance, only Anti-Virus or Firewall software should be enabled.

If the information provided does not resolve your issue simply reply to this
email. Please do not delete any of the existing text as it contains
information to ensure your request is routed correctly.

Regards,

Roxio Technical Support
http://support.roxio.com
866-279-7694 Technical Support
905-482-5200 Customer Service
Monday - Friday, 9:00 A.M. to 6:00 P.M., EST

We are always looking for ways to improve so please click on the link below
to complete our online support survey.
http://www.roxio.com/en/support/survey/gen_cust_sat_2.jhtml

 

[Miss Perspicacia Tick]

Hi All: Want a laugh. Sent a problem request to Roxio, see the
response I got back. Talk about not answering a question.

Yes - I'm having a laugh - at you! Of course you have a product key - it's
on the computer you idiot! Don't you ever RTFM?!

 

[R. McCarty]

It probably wasn't read by a human, but scanned by a keyword "Bot".
It keyed on some word or phrase and sent you an automated reply.
Just like here, it's best to use the company forums for questions. They
(Roxio) have some employees who frequently answer postings.
http://www.roxio.com/en/support/rox...YC3ZQPFHLAQAMGR3KVMCACAWIV0?_requestid=703547

By the way your personal Key should be on a sticker on the PC or
the bottom side of a notebook. Software inventory tools like Everest
or Belarc Advisor will report the master imaging Key used at the
factory.

Hi All: Want a laugh. Sent a problem request to Roxio, see the response I
got back. Talk about not answering a question.

From: patrick At: 10:16:33.000 04/18/2005
Posted To: (e-mail address removed)
Subject: [KB=EMC7]

Just downloaded and installed the EMC 7.5 Upgrade. When using the
facility Data - Backup MyPC Deluxe - Disaster Recovery, the wizard ask
me for my Windows Operating System Product Key. I do not have a
Windows Operating System Product Key as my Gateway computer was
purchashed with Windows already installed. How do I go about using
this important Disaster Recovery Backup facility? This is very
important to me.
Patrick
------------------------------------------------------------------------
Thank you for contacting Roxio Technical Support.
The information in this article applies to:
Easy Media Creator 7
Applicable Operating Systems:
Windows XP Home Edition
Windows XP Professional

Issue:
How to disable all startup applications using the MSCONFIG utility in
Windows XP

Resolution:
1. Disabling startup items

a. Click on the "Start" button and select "Run".
b. Type "msconfig" and click on the "OK" button or press the "Enter" key.
c. Select the "Startup" tab over on the right side.
d. Write down which items are checked, and then click on the "Disable All"
button in the lower right corner of the screen.
e. Click on the "Apply" button and then click on "OK".
f. Click "YES" to restart the computer.
g. When you reach the Desktop, you may receive a message saying "you have
used the "System Configuration Utility" to make changes to your
system....",
you get this message, simply place a checkmark in a box on the lower left
side titled, "Do not show me this message again" and click on the "OK"
button.

NOTE: To reverse these changes, follow steps a to c, and then place the
checkmarks back in the boxes based on the notes you made. For optimal
performance, only Anti-Virus or Firewall software should be enabled.

If the information provided does not resolve your issue simply reply to
this
email. Please do not delete any of the existing text as it contains
information to ensure your request is routed correctly.

Regards,

Roxio Technical Support
http://support.roxio.com
866-279-7694 Technical Support
905-482-5200 Customer Service
Monday - Friday, 9:00 A.M. to 6:00 P.M., EST

We are always looking for ways to improve so please click on the link
below
to complete our online support survey.
http://www.roxio.com/en/support/survey/gen_cust_sat_2.jhtml

 

[Novice]

Hi All: Want a laugh. Sent a problem request to Roxio, see the response I
got back. Talk about not answering a question.

From: patrick At: 10:16:33.000 04/18/2005
Posted To: (e-mail address removed)
Subject: [KB=EMC7]

Just downloaded and installed the EMC 7.5 Upgrade. When using the
facility Data - Backup MyPC Deluxe - Disaster Recovery, the wizard ask
me for my Windows Operating System Product Key. I do not have a
Windows Operating System Product Key as my Gateway computer was
purchashed with Windows already installed. How do I go about using
this important Disaster Recovery Backup facility? This is very
important to me.
Patrick

Hey Paddy, even as a OEM preinstalled version of WinXP,
You will have been supplied with a product key - and you will
need it. Click this link to download a tool to retrieve your product
key:
http://www.mvps.org/marksxp/WindowsXP/prodkey.php

 

[Rock]

Hi All: Want a laugh. Sent a problem request to Roxio, see the response I
got back. Talk about not answering a question.

From: patrick At: 10:16:33.000 04/18/2005
Posted To: (e-mail address removed)
Subject: [KB=EMC7]

Just downloaded and installed the EMC 7.5 Upgrade. When using the
facility Data - Backup MyPC Deluxe - Disaster Recovery, the wizard ask
me for my Windows Operating System Product Key. I do not have a
Windows Operating System Product Key as my Gateway computer was
purchashed with Windows already installed.

<snip>

Why would you email Roxio Support for that? It's your responsibility to
provide the key, and one was issued with your computer. It is on a
sticker on the side of the computer case, or if a laptop on the bottom
of the case. Also note that windows was probably installed as an image
of a standard install and as such might _NOT_ be the same key as is on
the sticker. If that's the case and the install for Roxio doesn't work
with the number on the sticker, retrieve the installation key from the
installed system by using one of these utilities:

ViewXP http://www.webtree.ca/windowsxp/ViewKeyXP.exe

AIDA32 http://www.aumha.org/freeware.htm

Belarc Advisor http://www.belarc.com/free_download.html

Magical Jellybean http://www.magicaljellybean.com/keyfinder.shtml

Everest http://www.lavalys.com/index.php?page=product&view=1

 

[Patrick]

Hi Guys: I had gotten the key from Belarc Advisor but the point i was trying
to make was the stupid response by Roxio, disabling all my startup programs
as it that was going to give me my key.....
Patrick

Hi All: Want a laugh. Sent a problem request to Roxio, see the response I
got back. Talk about not answering a question.

From: patrick At: 10:16:33.000 04/18/2005
Posted To: (e-mail address removed)
Subject: [KB=EMC7]

Just downloaded and installed the EMC 7.5 Upgrade. When using the
facility Data - Backup MyPC Deluxe - Disaster Recovery, the wizard ask
me for my Windows Operating System Product Key. I do not have a
Windows Operating System Product Key as my Gateway computer was
purchashed with Windows already installed.

<snip>

Why would you email Roxio Support for that? It's your responsibility to
provide the key, and one was issued with your computer. It is on a
sticker on the side of the computer case, or if a laptop on the bottom of
the case. Also note that windows was probably installed as an image of a
standard install and as such might _NOT_ be the same key as is on the
sticker. If that's the case and the install for Roxio doesn't work with
the number on the sticker, retrieve the installation key from the
installed system by using one of these utilities:

ViewXP http://www.webtree.ca/windowsxp/ViewKeyXP.exe

AIDA32 http://www.aumha.org/freeware.htm

Belarc Advisor http://www.belarc.com/free_download.html

Magical Jellybean http://www.magicaljellybean.com/keyfinder.shtml

Everest http://www.lavalys.com/index.php?page=product&view=1

 

[kurttrail]

Hi All: Want a laugh. Sent a problem request to Roxio, see the
response I got back. Talk about not answering a question.

From: patrick At: 10:16:33.000 04/18/2005
Posted To: (e-mail address removed)
Subject: [KB=EMC7]

Just downloaded and installed the EMC 7.5 Upgrade. When using the
facility Data - Backup MyPC Deluxe - Disaster Recovery, the wizard ask
me for my Windows Operating System Product Key. I do not have a
Windows Operating System Product Key as my Gateway computer was
purchashed with Windows already installed. How do I go about using
this important Disaster Recovery Backup facility? This is very
important to me.
Patrick
------------------------------------------------------------------------
Thank you for contacting Roxio Technical Support.
The information in this article applies to:
Easy Media Creator 7
Applicable Operating Systems:
Windows XP Home Edition
Windows XP Professional

Issue:
How to disable all startup applications using the MSCONFIG utility in
Windows XP

Resolution:
1. Disabling startup items

a. Click on the "Start" button and select "Run".
b. Type "msconfig" and click on the "OK" button or press the "Enter"
key. c. Select the "Startup" tab over on the right side.
d. Write down which items are checked, and then click on the "Disable
All" button in the lower right corner of the screen.
e. Click on the "Apply" button and then click on "OK".
f. Click "YES" to restart the computer.
g. When you reach the Desktop, you may receive a message saying "you
have used the "System Configuration Utility" to make changes to your
system....", you get this message, simply place a checkmark in a box
on the lower left side titled, "Do not show me this message again"
and click on the "OK" button.

NOTE: To reverse these changes, follow steps a to c, and then place
the checkmarks back in the boxes based on the notes you made. For
optimal performance, only Anti-Virus or Firewall software should be
enabled.
If the information provided does not resolve your issue simply reply
to this email. Please do not delete any of the existing text as it
contains information to ensure your request is routed correctly.

Regards,

Roxio Technical Support
http://support.roxio.com
866-279-7694 Technical Support
905-482-5200 Customer Service
Monday - Friday, 9:00 A.M. to 6:00 P.M., EST

We are always looking for ways to improve so please click on the link
below to complete our online support survey.
http://www.roxio.com/en/support/survey/gen_cust_sat_2.jhtml

Why is software asking for the operating systems product key?

Yet another reason to dump Sonic/Roxio besides having to pay for a .5
update!

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com/mscommunity
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei"

 

[Richard Urban]

The stupid answer was in response to a like question I suppose!

--
Regards,

Richard Urban

aka Crusty (-: Old B@stard

If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

Hi Guys: I had gotten the key from Belarc Advisor but the point i was
trying to make was the stupid response by Roxio, disabling all my startup
programs as it that was going to give me my key.....
Patrick

Hi All: Want a laugh. Sent a problem request to Roxio, see the response
I
got back. Talk about not answering a question.

From: patrick At: 10:16:33.000 04/18/2005
Posted To: (e-mail address removed)
Subject: [KB=EMC7]

Just downloaded and installed the EMC 7.5 Upgrade. When using the
facility Data - Backup MyPC Deluxe - Disaster Recovery, the wizard ask
me for my Windows Operating System Product Key. I do not have a
Windows Operating System Product Key as my Gateway computer was
purchashed with Windows already installed.

<snip>

Why would you email Roxio Support for that? It's your responsibility to
provide the key, and one was issued with your computer. It is on a
sticker on the side of the computer case, or if a laptop on the bottom of
the case. Also note that windows was probably installed as an image of a
standard install and as such might _NOT_ be the same key as is on the
sticker. If that's the case and the install for Roxio doesn't work with
the number on the sticker, retrieve the installation key from the
installed system by using one of these utilities:

ViewXP http://www.webtree.ca/windowsxp/ViewKeyXP.exe

AIDA32 http://www.aumha.org/freeware.htm

Belarc Advisor http://www.belarc.com/free_download.html

Magical Jellybean http://www.magicaljellybean.com/keyfinder.shtml

Everest http://www.lavalys.com/index.php?page=product&view=1

 

[GO]

Welcome to the world of modern tech support. Most places nowadays have
automated reponses (such as the one you received) that just scan for
keywords. I also find places (such as Dell) that have humans reply, provide
answers that are no where near what you were looking for. It typically
takes several replies before you start getting proper answers.

Hi Guys: I had gotten the key from Belarc Advisor but the point i was trying
to make was the stupid response by Roxio, disabling all my startup programs
as it that was going to give me my key.....
Patrick

Hi All: Want a laugh. Sent a problem request to Roxio, see the response I
got back. Talk about not answering a question.

From: patrick At: 10:16:33.000 04/18/2005
Posted To: (e-mail address removed)
Subject: [KB=EMC7]

Just downloaded and installed the EMC 7.5 Upgrade. When using the
facility Data - Backup MyPC Deluxe - Disaster Recovery, the wizard ask
me for my Windows Operating System Product Key. I do not have a
Windows Operating System Product Key as my Gateway computer was
purchashed with Windows already installed.

<snip>

Why would you email Roxio Support for that? It's your responsibility to
provide the key, and one was issued with your computer. It is on a
sticker on the side of the computer case, or if a laptop on the bottom of
the case. Also note that windows was probably installed as an image of a
standard install and as such might _NOT_ be the same key as is on the
sticker. If that's the case and the install for Roxio doesn't work with
the number on the sticker, retrieve the installation key from the
installed system by using one of these utilities:

ViewXP http://www.webtree.ca/windowsxp/ViewKeyXP.exe

AIDA32 http://www.aumha.org/freeware.htm

Belarc Advisor http://www.belarc.com/free_download.html

Magical Jellybean http://www.magicaljellybean.com/keyfinder.shtml

Everest http://www.lavalys.com/index.php?page=product&view=1

 

[GO]

Why is software asking for the operating systems product key?

Exactly! That's pretty bizarre. What possible reason would it need the OS
key?

Yet another reason to dump Sonic/Roxio besides having to pay for a .5
update!

Yup! I dumped them a long time ago when they were insisting that you had to
upgrade their product (v3 or 4) when XP first came out, even though they
quietly released a patch that would get it working.

 

[Mike Hall \(MS-MVP\)]

Patrick

The only question in your first message was "How do I go about using this
important Disaster Recovery Backup facility?"

Not surprisingly, they gave you an answer to the ONLY question asked..

Had you asked "How do I get the Windows Product key?" or "why do I need the
Windows Product key?", they probably would have given an answer to either or
both too..

Now, if somebody in the thread would like to tell me where the joke element
is hiding in all of this, I will join in the laughter..

--
Mike Hall
MVP - Windows Shell/user

Hi Guys: I had gotten the key from Belarc Advisor but the point i was
trying to make was the stupid response by Roxio, disabling all my startup
programs as it that was going to give me my key.....
Patrick

Hi All: Want a laugh. Sent a problem request to Roxio, see the response
I
got back. Talk about not answering a question.

From: patrick At: 10:16:33.000 04/18/2005
Posted To: (e-mail address removed)
Subject: [KB=EMC7]

Just downloaded and installed the EMC 7.5 Upgrade. When using the
facility Data - Backup MyPC Deluxe - Disaster Recovery, the wizard ask
me for my Windows Operating System Product Key. I do not have a
Windows Operating System Product Key as my Gateway computer was
purchashed with Windows already installed.

<snip>

Why would you email Roxio Support for that? It's your responsibility to
provide the key, and one was issued with your computer. It is on a
sticker on the side of the computer case, or if a laptop on the bottom of
the case. Also note that windows was probably installed as an image of a
standard install and as such might _NOT_ be the same key as is on the
sticker. If that's the case and the install for Roxio doesn't work with
the number on the sticker, retrieve the installation key from the
installed system by using one of these utilities:

ViewXP http://www.webtree.ca/windowsxp/ViewKeyXP.exe

AIDA32 http://www.aumha.org/freeware.htm

Belarc Advisor http://www.belarc.com/free_download.html

Magical Jellybean http://www.magicaljellybean.com/keyfinder.shtml

Everest http://www.lavalys.com/index.php?page=product&view=1

 

[Guest]

Are you people even reading this stuff??? You folks taht always think the
answer is dump this or taht I have found the next best thing... He was
settignm up the disaster & recovery stuff. It was asking for the OS key so
that it could make a recovery disk that would automate teh process.

I do have to disagree with Mike though. the question he asked was not
answered. He asked how to use Roxio's recovery program w/o a Key, which
granted he had. The question they answered was how to use the MSConfig
program which had nothing to do with what was asked. It was a very
uninformed question but then again that is what tech support is for. E-mail
& web based support is the worst for this. I have also had a major problem
with ATI about this. They have an autoresponder program & the first response
has yet to help me.

Hi All: Want a laugh. Sent a problem request to Roxio, see the
response I got back. Talk about not answering a question.

From: patrick At: 10:16:33.000 04/18/2005
Posted To: (e-mail address removed)
Subject: [KB=EMC7]

Just downloaded and installed the EMC 7.5 Upgrade. When using the
facility Data - Backup MyPC Deluxe - Disaster Recovery, the wizard ask
me for my Windows Operating System Product Key. I do not have a
Windows Operating System Product Key as my Gateway computer was
purchashed with Windows already installed. How do I go about using
this important Disaster Recovery Backup facility? This is very
important to me.
Patrick
------------------------------------------------------------------------
Thank you for contacting Roxio Technical Support.
The information in this article applies to:
Easy Media Creator 7
Applicable Operating Systems:
Windows XP Home Edition
Windows XP Professional

Issue:
How to disable all startup applications using the MSCONFIG utility in
Windows XP

Resolution:
1. Disabling startup items

a. Click on the "Start" button and select "Run".
b. Type "msconfig" and click on the "OK" button or press the "Enter"
key. c. Select the "Startup" tab over on the right side.
d. Write down which items are checked, and then click on the "Disable
All" button in the lower right corner of the screen.
e. Click on the "Apply" button and then click on "OK".
f. Click "YES" to restart the computer.
g. When you reach the Desktop, you may receive a message saying "you
have used the "System Configuration Utility" to make changes to your
system....", you get this message, simply place a checkmark in a box
on the lower left side titled, "Do not show me this message again"
and click on the "OK" button.

NOTE: To reverse these changes, follow steps a to c, and then place
the checkmarks back in the boxes based on the notes you made. For
optimal performance, only Anti-Virus or Firewall software should be
enabled.
If the information provided does not resolve your issue simply reply
to this email. Please do not delete any of the existing text as it
contains information to ensure your request is routed correctly.

Regards,

Roxio Technical Support
http://support.roxio.com
866-279-7694 Technical Support
905-482-5200 Customer Service
Monday - Friday, 9:00 A.M. to 6:00 P.M., EST

We are always looking for ways to improve so please click on the link
below to complete our online support survey.
http://www.roxio.com/en/support/survey/gen_cust_sat_2.jhtml

Why is software asking for the operating systems product key?

Yet another reason to dump Sonic/Roxio besides having to pay for a .5
update!

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com/mscommunity
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei"

 

[pjp]

I'd be telling them I'm returning their product as no way it should REQUIRE
knowing your product key to install and/or use. Don't put up with that crap
and PLEASE don't support or encourage companies to even try it.

Hi All: Want a laugh. Sent a problem request to Roxio, see the response I
got back. Talk about not answering a question.

From: patrick At: 10:16:33.000 04/18/2005
Posted To: (e-mail address removed)
Subject: [KB=EMC7]

Just downloaded and installed the EMC 7.5 Upgrade. When using the
facility Data - Backup MyPC Deluxe - Disaster Recovery, the wizard ask
me for my Windows Operating System Product Key. I do not have a
Windows Operating System Product Key as my Gateway computer was
purchashed with Windows already installed. How do I go about using
this important Disaster Recovery Backup facility? This is very
important to me.
Patrick
------------------------------------------------------------------------
Thank you for contacting Roxio Technical Support.
The information in this article applies to:
Easy Media Creator 7
Applicable Operating Systems:
Windows XP Home Edition
Windows XP Professional

Issue:
How to disable all startup applications using the MSCONFIG utility in
Windows XP

Resolution:
1. Disabling startup items

a. Click on the "Start" button and select "Run".
b. Type "msconfig" and click on the "OK" button or press the "Enter" key.
c. Select the "Startup" tab over on the right side.
d. Write down which items are checked, and then click on the "Disable All"
button in the lower right corner of the screen.
e. Click on the "Apply" button and then click on "OK".
f. Click "YES" to restart the computer.
g. When you reach the Desktop, you may receive a message saying "you have
used the "System Configuration Utility" to make changes to your
system....",
you get this message, simply place a checkmark in a box on the lower left
side titled, "Do not show me this message again" and click on the "OK"
button.

NOTE: To reverse these changes, follow steps a to c, and then place the
checkmarks back in the boxes based on the notes you made. For optimal
performance, only Anti-Virus or Firewall software should be enabled.

If the information provided does not resolve your issue simply reply to
this
email. Please do not delete any of the existing text as it contains
information to ensure your request is routed correctly.

Regards,

Roxio Technical Support
http://support.roxio.com
866-279-7694 Technical Support
905-482-5200 Customer Service
Monday - Friday, 9:00 A.M. to 6:00 P.M., EST

We are always looking for ways to improve so please click on the link
below
to complete our online support survey.
http://www.roxio.com/en/support/survey/gen_cust_sat_2.jhtml

 

[pjp]

I've never had the second or third from ATI help either. usually just gets
ignored.

Are you people even reading this stuff??? You folks taht always think the
answer is dump this or taht I have found the next best thing... He was
settignm up the disaster & recovery stuff. It was asking for the OS key
so
that it could make a recovery disk that would automate teh process.

I do have to disagree with Mike though. the question he asked was not
answered. He asked how to use Roxio's recovery program w/o a Key, which
granted he had. The question they answered was how to use the MSConfig
program which had nothing to do with what was asked. It was a very
uninformed question but then again that is what tech support is for.
E-mail
& web based support is the worst for this. I have also had a major
problem
with ATI about this. They have an autoresponder program & the first
response
has yet to help me.

Hi All: Want a laugh. Sent a problem request to Roxio, see the
response I got back. Talk about not answering a question.

From: patrick At: 10:16:33.000 04/18/2005
Posted To: (e-mail address removed)
Subject: [KB=EMC7]

Just downloaded and installed the EMC 7.5 Upgrade. When using the
facility Data - Backup MyPC Deluxe - Disaster Recovery, the wizard ask
me for my Windows Operating System Product Key. I do not have a
Windows Operating System Product Key as my Gateway computer was
purchashed with Windows already installed. How do I go about using
this important Disaster Recovery Backup facility? This is very
important to me.
Patrick
------------------------------------------------------------------------
Thank you for contacting Roxio Technical Support.
The information in this article applies to:
Easy Media Creator 7
Applicable Operating Systems:
Windows XP Home Edition
Windows XP Professional

Issue:
How to disable all startup applications using the MSCONFIG utility in
Windows XP

Resolution:
1. Disabling startup items

a. Click on the "Start" button and select "Run".
b. Type "msconfig" and click on the "OK" button or press the "Enter"
key. c. Select the "Startup" tab over on the right side.
d. Write down which items are checked, and then click on the "Disable
All" button in the lower right corner of the screen.
e. Click on the "Apply" button and then click on "OK".
f. Click "YES" to restart the computer.
g. When you reach the Desktop, you may receive a message saying "you
have used the "System Configuration Utility" to make changes to your
system....", you get this message, simply place a checkmark in a box
on the lower left side titled, "Do not show me this message again"
and click on the "OK" button.

NOTE: To reverse these changes, follow steps a to c, and then place
the checkmarks back in the boxes based on the notes you made. For
optimal performance, only Anti-Virus or Firewall software should be
enabled.
If the information provided does not resolve your issue simply reply
to this email. Please do not delete any of the existing text as it
contains information to ensure your request is routed correctly.

Regards,

Roxio Technical Support
http://support.roxio.com
866-279-7694 Technical Support
905-482-5200 Customer Service
Monday - Friday, 9:00 A.M. to 6:00 P.M., EST

We are always looking for ways to improve so please click on the link
below to complete our online support survey.
http://www.roxio.com/en/support/survey/gen_cust_sat_2.jhtml

Why is software asking for the operating systems product key?

Yet another reason to dump Sonic/Roxio besides having to pay for a .5
update!

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com/mscommunity
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei"

 

[Patrick]

Thank You All for your replies.....
Patrick

I'd be telling them I'm returning their product as no way it should
REQUIRE knowing your product key to install and/or use. Don't put up with
that crap and PLEASE don't support or encourage companies to even try it.

Hi All: Want a laugh. Sent a problem request to Roxio, see the response I
got back. Talk about not answering a question.

From: patrick At: 10:16:33.000 04/18/2005
Posted To: (e-mail address removed)
Subject: [KB=EMC7]

Just downloaded and installed the EMC 7.5 Upgrade. When using the
facility Data - Backup MyPC Deluxe - Disaster Recovery, the wizard ask
me for my Windows Operating System Product Key. I do not have a
Windows Operating System Product Key as my Gateway computer was
purchashed with Windows already installed. How do I go about using
this important Disaster Recovery Backup facility? This is very
important to me.
Patrick
------------------------------------------------------------------------
Thank you for contacting Roxio Technical Support.
The information in this article applies to:
Easy Media Creator 7
Applicable Operating Systems:
Windows XP Home Edition
Windows XP Professional

Issue:
How to disable all startup applications using the MSCONFIG utility in
Windows XP

Resolution:
1. Disabling startup items

a. Click on the "Start" button and select "Run".
b. Type "msconfig" and click on the "OK" button or press the "Enter" key.
c. Select the "Startup" tab over on the right side.
d. Write down which items are checked, and then click on the "Disable
All"
button in the lower right corner of the screen.
e. Click on the "Apply" button and then click on "OK".
f. Click "YES" to restart the computer.
g. When you reach the Desktop, you may receive a message saying "you have
used the "System Configuration Utility" to make changes to your
system....",
you get this message, simply place a checkmark in a box on the lower left
side titled, "Do not show me this message again" and click on the "OK"
button.

NOTE: To reverse these changes, follow steps a to c, and then place the
checkmarks back in the boxes based on the notes you made. For optimal
performance, only Anti-Virus or Firewall software should be enabled.

If the information provided does not resolve your issue simply reply to
this
email. Please do not delete any of the existing text as it contains
information to ensure your request is routed correctly.

Regards,

Roxio Technical Support
http://support.roxio.com
866-279-7694 Technical Support
905-482-5200 Customer Service
Monday - Friday, 9:00 A.M. to 6:00 P.M., EST

We are always looking for ways to improve so please click on the link
below
to complete our online support survey.
http://www.roxio.com/en/support/survey/gen_cust_sat_2.jhtml

 

[no one]

Microsoft Required ROXIO/SONIC to do this when backing up a Win XP
machine .. it has to do with microsofts activation technology


Use the same version of BACkUP MY PC to backup WIN/ME/98 and it will
never ask you for the number ..

As far as it being a gateway computer and not having a KEY is wrong..

GATEWAY is REQUIRED to put a STICKER on your Computer with that KEY !!

if your sticker is gone, U can download a utilty that will give you that
KEY !!

Thank You All for your replies.....
Patrick

I'd be telling them I'm returning their product as no way it should
REQUIRE knowing your product key to install and/or use. Don't put up with
that crap and PLEASE don't support or encourage companies to even try it.

Hi All: Want a laugh. Sent a problem request to Roxio, see the response I
got back. Talk about not answering a question.

From: patrick At: 10:16:33.000 04/18/2005
Posted To: (e-mail address removed)
Subject: [KB=EMC7]

Just downloaded and installed the EMC 7.5 Upgrade. When using the
facility Data - Backup MyPC Deluxe - Disaster Recovery, the wizard ask
me for my Windows Operating System Product Key. I do not have a
Windows Operating System Product Key as my Gateway computer was
purchashed with Windows already installed. How do I go about using
this important Disaster Recovery Backup facility? This is very
important to me.
Patrick
------------------------------------------------------------------------
Thank you for contacting Roxio Technical Support.
The information in this article applies to:
Easy Media Creator 7
Applicable Operating Systems:
Windows XP Home Edition
Windows XP Professional

Issue:
How to disable all startup applications using the MSCONFIG utility in
Windows XP

Resolution:
1. Disabling startup items

a. Click on the "Start" button and select "Run".
b. Type "msconfig" and click on the "OK" button or press the "Enter" key.
c. Select the "Startup" tab over on the right side.
d. Write down which items are checked, and then click on the "Disable
All"
button in the lower right corner of the screen.
e. Click on the "Apply" button and then click on "OK".
f. Click "YES" to restart the computer.
g. When you reach the Desktop, you may receive a message saying "you have
used the "System Configuration Utility" to make changes to your
system....",
you get this message, simply place a checkmark in a box on the lower left
side titled, "Do not show me this message again" and click on the "OK"
button.

NOTE: To reverse these changes, follow steps a to c, and then place the
checkmarks back in the boxes based on the notes you made. For optimal
performance, only Anti-Virus or Firewall software should be enabled.

If the information provided does not resolve your issue simply reply to
this
email. Please do not delete any of the existing text as it contains
information to ensure your request is routed correctly.

Regards,

Roxio Technical Support
http://support.roxio.com
866-279-7694 Technical Support
905-482-5200 Customer Service
Monday - Friday, 9:00 A.M. to 6:00 P.M., EST

We are always looking for ways to improve so please click on the link
below
to complete our online support survey.
http://www.roxio.com/en/support/survey/gen_cust_sat_2.jhtml

 

[kurttrail]

Are you people even reading this stuff??? You folks taht always
think the answer is dump this or taht I have found the next best
thing... He was settignm up the disaster & recovery stuff. It was
asking for the OS key so that it could make a recovery disk that
would automate teh process.

Are you reading yourself! Obviously not!

I would only use a disaster and recovery program that didn't ask what is
none of its business. Fools like you are willing to jump through any
hoop that a software company wants you to jump through to use their
programs!

I do have to disagree with Mike though. the question he asked was not
answered. He asked how to use Roxio's recovery program w/o a Key,
which granted he had. The question they answered was how to use the
MSConfig program which had nothing to do with what was asked. It was
a very uninformed question but then again that is what tech support
is for. E-mail & web based support is the worst for this. I have
also had a major problem with ATI about this. They have an
autoresponder program & the first response has yet to help me.

Hi All: Want a laugh. Sent a problem request to Roxio, see the
response I got back. Talk about not answering a question.

From: patrick At: 10:16:33.000 04/18/2005
Posted To: (e-mail address removed)
Subject: [KB=EMC7]

Just downloaded and installed the EMC 7.5 Upgrade. When using the
facility Data - Backup MyPC Deluxe - Disaster Recovery, the wizard
ask me for my Windows Operating System Product Key. I do not have a
Windows Operating System Product Key as my Gateway computer was
purchashed with Windows already installed. How do I go about using
this important Disaster Recovery Backup facility? This is very
important to me.
Patrick
------------------------------------------------------------------------
Thank you for contacting Roxio Technical Support.
The information in this article applies to:
Easy Media Creator 7
Applicable Operating Systems:
Windows XP Home Edition
Windows XP Professional

Issue:
How to disable all startup applications using the MSCONFIG utility
in Windows XP

Resolution:
1. Disabling startup items

a. Click on the "Start" button and select "Run".
b. Type "msconfig" and click on the "OK" button or press the "Enter"
key. c. Select the "Startup" tab over on the right side.
d. Write down which items are checked, and then click on the
"Disable All" button in the lower right corner of the screen.
e. Click on the "Apply" button and then click on "OK".
f. Click "YES" to restart the computer.
g. When you reach the Desktop, you may receive a message saying "you
have used the "System Configuration Utility" to make changes to your
system....", you get this message, simply place a checkmark in a box
on the lower left side titled, "Do not show me this message again"
and click on the "OK" button.

NOTE: To reverse these changes, follow steps a to c, and then place
the checkmarks back in the boxes based on the notes you made. For
optimal performance, only Anti-Virus or Firewall software should be
enabled.
If the information provided does not resolve your issue simply reply
to this email. Please do not delete any of the existing text as it
contains information to ensure your request is routed correctly.

Regards,

Roxio Technical Support
http://support.roxio.com
866-279-7694 Technical Support
905-482-5200 Customer Service
Monday - Friday, 9:00 A.M. to 6:00 P.M., EST

We are always looking for ways to improve so please click on the
link below to complete our online support survey.
http://www.roxio.com/en/support/survey/gen_cust_sat_2.jhtml

Why is software asking for the operating systems product key?

Yet another reason to dump Sonic/Roxio besides having to pay for a .5
update!

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com/mscommunity
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei"

--
Peace!
Kurt
Self-anointed Moderator
microscum.pubic.windowsexp.gonorrhea
http://microscum.com/mscommunity
"Trustworthy Computing" is only another example of an Oxymoron!
"Produkt-Aktivierung macht frei"