Repeated prompts for e-mail password

[dkbrooks]

Let me get my configuration out of the way first.

Windows XP Home
Outlook 2003
2 profiles in Outlook

1st profile
-Has a POP3 account
-Has a MSN HTTP account
-Has a Gmail IMAP account

2nd profile
-Has a POP3 account

Before I had my password problem, I configured Outlook to remember the HTTP
account and IMAP account and enter my POP password only once at the startup
of Outlook and then check for mail every 1 minute. This had been going
smoothly for 2-3 years.

Now every minute it checks it prompts me for a password, which it accepts,
and the MSN and GMail account continually rejects my passwords.

It seems like the registry is damaged because I tried to install an
application that would sync my Outlook calendar with my Google calendar.
Ever since then the problem has existed. Fortunately I backed-up my entire
hard drive two days before, so I thought no problem I just restore everything
including the System State from when I last backed-up. Everything was
working fine for a couple of days until recently it started doing the same
thing again. I've tried researching, but haven't found anything yet.

Could somebody please help me. I've checked my password on the MSN, GMail
and ISP webmail sites and they all work fine. I've hit a brick wall and
don't know what else to do.

Thanks a million,
Damon

 

[Jocelyn Fiorello]

The first thing you should try is increasing your server polling intervals to
at least 10 minutes. 1 minute is not enough time for the servers to reset
properly between polls. Try that and see if it helps.

 

[Brian Tillman]

It seems like the registry is damaged because I tried to install an
application that would sync my Outlook calendar with my Google
calendar. Ever since then the problem has existed. Fortunately I
backed-up my entire hard drive two days before, so I thought no
problem I just restore everything including the System State from
when I last backed-up. Everything was working fine for a couple of
days until recently it started doing the same thing again. I've
tried researching, but haven't found anything yet.

In addition to Jocelyn's advice, see if this helps:
http://support.microsoft.com/kb/290684/en-us
http://support.microsoft.com/kb/291504/en-us

 

[dkbrooks]

Thanks I'll check it out and I'll let you know.

Damon

 

[dkbrooks]

Well I've started Outlook in safe mode and still get the same results. I
know I'm putting in the correct password otherwise I wouldn't be able to post
to this forum. I've removed both profiles, no luck. I've gone into the
registry and followed the steps to remove the user account information, and
still no luck.

I know providing support like this is very ambiguous and you have assume
some things. But I really need help. I don't want to use another e-mail
software, but it maybe my only option.

Thanks,
Damon

 

[Jocelyn Fiorello]

You didn't say whether or not your increased your polling intervals, but
perhaps it doesn't matter at this point. You can also try running Detect and
Repair from the Help menu, if you haven't already tried that.

 

[dkbrooks]

On my ISP email it accepts the password and I'll get my email, no problem.
Then five minutes later it asks for it again as though I've never entered it.
The MSN account thinks I've entered an bad password each time. However it's
the same password I use to get in this forum.

I think I'm about to uninstall Office all together and reinstall, but I'm
afarid if it's a registry I will still have the same symptoms after I
reinstall.

What's your opinion on this fix? Any other ideas?

Thanks for your help!

Damon

 

[Brian Tillman]

Well I've started Outlook in safe mode and still get the same
results. I know I'm putting in the correct password otherwise I
wouldn't be able to post to this forum. I've removed both profiles,
no luck. I've gone into the registry and followed the steps to
remove the user account information, and still no luck.

I know providing support like this is very ambiguous and you have
assume some things. But I really need help. I don't want to use
another e-mail software, but it maybe my only option.

Did you delete the Protected Storage Subsystem information as described in
the first of the articles I cited?