Constantly being prompted for network password


G

Genny S

Hello, gurus.

I've been running Microsoft Office Pro 2007 for over a year. All of a
sudden, I'm having problems with Outlook. When Outlook is open, a dialog box
comes up every 5 minutes prompting me to enter my network password for the
email account shown in the dialog box. Since I have 3 email accounts, I'm
getting 3 of these prompts every 5 minutes. It's very annoying. I checked
my email acounts and all 3 have the passwords in them and the "remember my
password" box is checked. How can I stop these prompts from coming up? Any
help you can give will be greatly appreciated. Thanks.
 
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B

Brian Tillman [MVP - Outlook]

I've been running Microsoft Office Pro 2007 for over a year. All of a
sudden, I'm having problems with Outlook. When Outlook is open, a dialog
box
comes up every 5 minutes prompting me to enter my network password for the
email account shown in the dialog box. Since I have 3 email accounts, I'm
getting 3 of these prompts every 5 minutes. It's very annoying. I checked
my email acounts and all 3 have the passwords in them and the "remember my
password" box is checked. How can I stop these prompts from coming up? Any
help you can give will be greatly appreciated.

Usually either this: http://support.microsoft.com/kb/290684
or this:
<http://groups.google.com/group/micr...read/thread/94fa225d8f9a438a/62ace7762c680811>
 
G

Genny S

Thanks, Brian. Using the information in your first suggestion, I did the
following: I verified my email passwords with my ISP provider. I then
deleted one of my email accounts in Outlook and re-established it to see if
this would make a difference. There was no difference - I am still being
prompted for the passwords for all of my email accounts. I then tried Method
2. I was unable to run Outlook in safe mode. After typing in
"outlook.exe/safe", I got a message that it could not be found. So I opened
Outlook the normal way, went in and disabled all COM add-ins. I then
restarted Outlook and am still being prompted for passwords. I'm not a PC
guru so I'm hesitant to try Method 3 - backing up and restoring the registry.
I'm afraid I might mess something up. So I took a look at your second
suggestion. This one was way over my head.

I don't understand why everything was working fine and then all of a sudden,
it's not. It's looking like I might have to pay someone to fix the problem.

Thanks for your help and have a great day!
 
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B

Brian Tillman [MVP - Outlook]

I then tried Method 2. I was unable to run Outlook in safe mode. After
typing in
"outlook.exe/safe", I got a message that it could not be found.

That's because you forgot to include the space between ".exe" and "/safe".
So I opened
Outlook the normal way, went in and disabled all COM add-ins. I then
restarted Outlook and am still being prompted for passwords. I'm not a PC
guru so I'm hesitant to try Method 3 - backing up and restoring the
registry.
I'm afraid I might mess something up. So I took a look at your second
suggestion. This one was way over my head.

I don't understand why everything was working fine and then all of a sudden,
it's not. It's looking like I might have to pay someone to fix the problem.

Do not be afraid to try LOOKING in the registry to see if any of the error
conditions described are present. If you're afraid to change the registry on
your own, then you can pay a consultant to help, but the truth will still be
that you're the one taking the risk. Either you're willing to take it, making
sure you're making appropriate backups first, or you're not. In the latter
case, you'll have to be content to live with the problem. I suppose you could
always start from scratch, reformat your hard drive, and reinstall all Windows
and all your other software to make sure everything is clean.
 

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