remote assistance error message

G

Guest

my father in law emailed me an invitation (somehow he messed up his windows
messanger b/c he can't sign in to that) I accept and it tries to connect to
his computer but i get the following error

Remote Assistance connection could not be established because the remote
host name could not be resolved. Please try again.


Any thoughts??? Thanks

Darlynn
 
D

Dick Cardy

Darlynn said:
my father in law emailed me an invitation (somehow he messed up his windows
messanger b/c he can't sign in to that) I accept and it tries to connect to
his computer but i get the following error

Remote Assistance connection could not be established because the remote
host name could not be resolved. Please try again.


Any thoughts??? Thanks

Darlynn

Try using an IP address

Dick
 
G

Guest

Where would I put the IP address? I have to (currently) have him invite me
and send the invitation by email. I can open the invitation but it doesn't
connect.

Thanks
Darlynn
 
G

Guest

I think I have the same problem. I'm wondering if Remote assistance is using
Hostname resolutiion instead of IP and the work around for it. "Note: That's
2 questions!" I can use Remote Desktop but not Assistance. both are using the
same ports right?...Sorry this is not an answer to your question but its in
addition to.
 
S

Shenan Stanley

msdaddy said:
I think I have the same problem. I'm wondering if Remote assistance
is using Hostname resolutiion instead of IP and the work around for
it. "Note: That's 2 questions!" I can use Remote Desktop but not
Assistance. both are using the same ports right?...Sorry this is
not an answer to your question but its in addition to.

In the future - if you feel your question needs to be in multiple groups -
please cross-post as opposed to posting separate questions in each group.

Did you modify the remote assistance request after you received it to use
the external instead of the internal IP address?

Provide Remote Assistance When Using a NAT Device
http://www.microsoft.com/windowsxp/using/networking/learnmore/tips/jackson1.mspx

The rest of these are for your perusal - if you need them.. (All to do with
Remote Assistance.)

Overview of Remote Assistance in Windows XP
http://support.microsoft.com/kb/300546

Using Remote Assistance to Get Help When You Need It
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

HOW TO: Obtain Remote Assistance Using Windows Messenger in Windows XP
http://support.microsoft.com/kb/306556/

Start a Remote Assistance Session from Windows Messenger
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viaim.mspx

HOW TO: Provide Remote Assistance In Response to Windows Messenger
Invitation in Windows XP
http://support.microsoft.com/kb/306800/

HOW TO: Obtain Remote Assistance by Sending an E-mail Message in Windows XP
http://support.microsoft.com/kb/306757/

HOW TO: Provide Remote Assistance in Response to an E-mail Invitation in
Windows XP
http://support.microsoft.com/kb/306791/

Start a Remote Assistance Session by Sending a File
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/viafile.mspx

Step-by-Step Guide to Remote Assistance
http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/rmassist.mspx
 

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