Problems re-installing fax service


M

Mark S

Hi,

For some strange reason, I had lost my 'fax' option for a printer (which I
originally had and used to send and receive faxes). Now when I go to
re-install the 'Fax Services' option from the "Add/Remove Windows Components"
I receive this error:

"Setup could not copy one or more files. The specific error code is 0x4b8.
Press OK to continue or Cancel to stop setup and try again...."

Does anyone have a solution for this problem? Is it a driver issue? Is
there something that I can easily download to fix the problem (i.e. drivers,
etc)?

Thanks a lot.
 
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L

Lem

Mark said:
Hi,

For some strange reason, I had lost my 'fax' option for a printer (which I
originally had and used to send and receive faxes). Now when I go to
re-install the 'Fax Services' option from the "Add/Remove Windows Components"
I receive this error:

"Setup could not copy one or more files. The specific error code is 0x4b8.
Press OK to continue or Cancel to stop setup and try again...."

Does anyone have a solution for this problem? Is it a driver issue? Is
there something that I can easily download to fix the problem (i.e. drivers,
etc)?

Thanks a lot.

Is there an indication of *which* files could not be copied?
See FAXFAQ #1&2: http://members.shaw.ca/bsanders/FAQFAX.htm
 
M

Mark S

Thanks for the response.

It does not state which files can't be loaded. I looked at your link, and
could not get the problem resolved.
 
L

Lem

Mark said:
Thanks for the response.

It does not state which files can't be loaded. I looked at your link, and
could not get the problem resolved.

Sorry, I don't have any further thoughts except ...

just a shot in the dark:
Start > Run > services.msc [click OK]
scroll down and see if there is an entry for "Fax." If so, what is
its Status and Startup Type?
 
D

Dora

I'm having the same problem. I'm running Windows XP service pack 2. I
never had the fax component installed. I click on add windows components
and check fax service, and it says it can't copy files like fxsdrv.dl_ .
My Windows files are in C:\i386, I look there, and the files are there. I
copied all the fxs___ files to my C:\ drive and directed it there, and it
still says it can't copy them.

Online and at Microsoft knowledge base it says this is a problem with
corruption of a Microsoft security thingy due to a bug that Microsoft put in
its operating system. We are not supposed to mess with teh security thingy
except as a last resort but the only way to fix it is to mess with the
security thingy. Catastrophic but vaguely defined things could happen when
we mess with the security thingy. The LOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOONG
and complex instructions on how to fix the security thingy are just as clear
as mud. There are hotfixes, some of which are supposed to avoid the
security thingy coming unhinged, that only work when you completely reinstall
your hard drive and everything else on your system. Or not. There may or
may not be hotfixes that fix the security thingy; the explanation is as clear
as mud.

Now, I didn't even understand the place someplace ELSE to check if my
security thingy is even corrupt.

Elsewhere I found downloadable free updates to install fax service on
earlier editions on Widnows, but it isn't clear if they'll get fax service
working on Windows XP if the security thingy is corrupt.

Can someone please walk me through what to do in PLAIN SIMPLE ENGLISH!

Thanks!

Yours,
Dora Smith
(e-mail address removed)
 
L

Lem

You DON'T seem to have the "same problem." That's why it's always a good
idea to start your own thread instead of piggybacking on an old one.

Your problem appears to be quite a bit simpler than the original
poster's: go read FAXFAQ #1&2: http://members.shaw.ca/bsanders/FAQFAX.htm

Files with names like fxsapi.dl_ and fxscfgwz.dl_ are compressed, and
must be uncompressed (into files named fxsapi.dll and fxscfgwz.dll)
before they can be used.

First, see if you have a directory named C:\Windows\ServicePackFiles\i386
Check to see if the expanded versions of the files are here. If so, just
point the Add Windows Component wizard to this directory instead of to
C:\i386. Only use files from C:\i386 if they are not in
c:\ServicePackFiles\i386.

If the "missing" files are in C:\Windows\ServicePackFiles\i386 but are
compressed (that is, the last character of their name is an underscore),
you will have to uncompress them.

The directions in the FAXFAQ for expanding files are out of date. The
following directions are to expand a file named fxsapi.dl_ which is in
the c:\windows\ServicePackFiles\i386 directory. Modify as needed for
each of the files that you need to expand. Obviously, if the files are
in C:\i386, use that in the first part of the command.

1. Open a Command Prompt window by going to Start > Run and typing "cmd"
(without quotes), then click OK.
2. In the Command Prompt window type the following. Do NOT press Enter
until the end of the line.

expand c:\windows\ServicePackFiles\i386\fxsapi.dl_
c:\windows\system32\fxsapi.dll [press Enter]

When you have expanded all of the files, close the command prompt window
by typing Exit [press Enter]
 
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D

Dora

Something like that did indeed solve my problem. I expanded all of the fxs
files and not just the dll's. They expanded with the same file names and I
had to rename them. I also had to expand them to a different file before
they'd expand.

The other problem is a problem with a security thingy that you have to do
something complicated to unravel, and noone's mentioned that here at all.

So it doesn't sound like you really know what might be the same problem.
And you didn't suggest either solution until now. Sniff.

Yours,
Dora Smith

Lem said:
You DON'T seem to have the "same problem." That's why it's always a good
idea to start your own thread instead of piggybacking on an old one.

Your problem appears to be quite a bit simpler than the original
poster's: go read FAXFAQ #1&2: http://members.shaw.ca/bsanders/FAQFAX.htm

Files with names like fxsapi.dl_ and fxscfgwz.dl_ are compressed, and
must be uncompressed (into files named fxsapi.dll and fxscfgwz.dll)
before they can be used.

First, see if you have a directory named C:\Windows\ServicePackFiles\i386
Check to see if the expanded versions of the files are here. If so, just
point the Add Windows Component wizard to this directory instead of to
C:\i386. Only use files from C:\i386 if they are not in
c:\ServicePackFiles\i386.

If the "missing" files are in C:\Windows\ServicePackFiles\i386 but are
compressed (that is, the last character of their name is an underscore),
you will have to uncompress them.

The directions in the FAXFAQ for expanding files are out of date. The
following directions are to expand a file named fxsapi.dl_ which is in
the c:\windows\ServicePackFiles\i386 directory. Modify as needed for
each of the files that you need to expand. Obviously, if the files are
in C:\i386, use that in the first part of the command.

1. Open a Command Prompt window by going to Start > Run and typing "cmd"
(without quotes), then click OK.
2. In the Command Prompt window type the following. Do NOT press Enter
until the end of the line.

expand c:\windows\ServicePackFiles\i386\fxsapi.dl_
c:\windows\system32\fxsapi.dll [press Enter]

When you have expanded all of the files, close the command prompt window
by typing Exit [press Enter]

I'm having the same problem. I'm running Windows XP service pack 2. I
never had the fax component installed. I click on add windows components
and check fax service, and it says it can't copy files like fxsdrv.dl_ .
My Windows files are in C:\i386, I look there, and the files are there. I
copied all the fxs___ files to my C:\ drive and directed it there, and it
still says it can't copy them.

Online and at Microsoft knowledge base it says this is a problem with
corruption of a Microsoft security thingy due to a bug that Microsoft put in
its operating system. We are not supposed to mess with teh security thingy
except as a last resort but the only way to fix it is to mess with the
security thingy. Catastrophic but vaguely defined things could happen when
we mess with the security thingy. The LOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOONG
and complex instructions on how to fix the security thingy are just as clear
as mud. There are hotfixes, some of which are supposed to avoid the
security thingy coming unhinged, that only work when you completely reinstall
your hard drive and everything else on your system. Or not. There may or
may not be hotfixes that fix the security thingy; the explanation is as clear
as mud.

Now, I didn't even understand the place someplace ELSE to check if my
security thingy is even corrupt.

Elsewhere I found downloadable free updates to install fax service on
earlier editions on Widnows, but it isn't clear if they'll get fax service
working on Windows XP if the security thingy is corrupt.

Can someone please walk me through what to do in PLAIN SIMPLE ENGLISH!

Thanks!

Yours,
Dora Smith
(e-mail address removed)


--
Lem -- MS-MVP

Apollo 11 - 40 years ago:
http://www.nasa.gov/mission_pages/apollo/40th/index.html
 
H

Hal Hostetler [MVP-P/I]

Just for grins, could you give us a reference to the Knowledge base article
describing the "Security Thingy" and the
"LOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOONG and complex instructions on how to fix
it"? I'd like to have a look at it; if you can give me the article number,
I can be sure I'm looking at the same article.

Hal
 
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