Problems With XP Fax


R

Rich

I have a strange problem with XP Fax Services. I am using a Dell XPS410 with
XP MCE SP2 with all security and Hot Fixes up to date.

I can successfully install Fax Services, configure and use it. I can send
Faxes with no problems. I can send Faxes from MS Word.

However, after re-booting the computer for the first time after the install
certain Processes will hang for several minutes before functioning. Things
like IE 6 and Add/Remove Windows Components will just sit there doing
nothing.

Process Explorer shows no activity except for System Idle Process. When what
ever is hanging is finished you see changes in the Processes in Process
Explorer and everything is then normal. I looked at the Event Viewer logs
and there are several Error and Warning events listed.

I tried fiddling with the Fax Services configuration but this doesn't make a
difference. I tried disabling Trend Micro I.S.

Any ideas?

Rich
 
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R

Russ Valentine [MVP-Outlook]

Do let us know if you come up with an actual XP Fax issue. As I said before,
this is not likely to be an XP Fax issue since it has never been reported so
far.
 
R

Rich

The problem only occured with the instal of XP Fax and was sort of print
related.

If you dig into Window Services and look at the Dependencies for Fax you
find that one of the items listed is Print Spooler. The presence of the
lurking Brother Spooler was causing the problem because the Brother
spooler.exe file no longer existed and the system was doing its time out
thing looking for it as well as the active HP one. I hadn't tried Fax
services since uninstalling/removing a Brother HL-1440 and installing an HP
LJ 1020.

Brother has a separate Uninstall program on their website for removing
hidden print driver files that aren't removed by their Uninstall through
Control Panel or their software. Seems similar to Symantec with Applications
to remove lingering traces of Norton Antivirus and Internet Security.

Thank you again for the advice.

Rich




Russ Valentine said:
Do let us know if you come up with an actual XP Fax issue. As I said
before, this is not likely to be an XP Fax issue since it has never been
reported so far.
--
Russ Valentine
[MVP-Outlook]
Rich said:
I may ahve solved the problem. There was a lurking Brother (Long gone
Brother Laser printer) Print Spool Driver being called for in Services and
the Intel Quick Resume had something to do with it also.
 
R

Russ Valentine [MVP-Outlook]

Fax Services always rely on a print spooler. That's why I asked you to
examine Event Viewer straight away so you could find conflicts in that
arena. Glad you did. Glad you found it.
--
Russ Valentine
[MVP-Outlook]
Rich said:
The problem only occured with the instal of XP Fax and was sort of print
related.

If you dig into Window Services and look at the Dependencies for Fax you
find that one of the items listed is Print Spooler. The presence of the
lurking Brother Spooler was causing the problem because the Brother
spooler.exe file no longer existed and the system was doing its time out
thing looking for it as well as the active HP one. I hadn't tried Fax
services since uninstalling/removing a Brother HL-1440 and installing an
HP LJ 1020.

Brother has a separate Uninstall program on their website for removing
hidden print driver files that aren't removed by their Uninstall through
Control Panel or their software. Seems similar to Symantec with
Applications to remove lingering traces of Norton Antivirus and Internet
Security.

Thank you again for the advice.

Rich




Russ Valentine said:
Do let us know if you come up with an actual XP Fax issue. As I said
before, this is not likely to be an XP Fax issue since it has never been
reported so far.
--
Russ Valentine
[MVP-Outlook]
Rich said:
I may ahve solved the problem. There was a lurking Brother (Long gone
Brother Laser printer) Print Spool Driver being called for in Services
and the Intel Quick Resume had something to do with it also.


By the Way:

Uninstalling XP Fax Services cures the problem.

Rich



I have a strange problem with XP Fax Services. I am using a Dell XPS410
with XP MCE SP2 with all security and Hot Fixes up to date.

I can successfully install Fax Services, configure and use it. I can
send Faxes with no problems. I can send Faxes from MS Word.

However, after re-booting the computer for the first time after the
install certain Processes will hang for several minutes before
functioning. Things like IE 6 and Add/Remove Windows Components will
just sit there doing nothing.

Process Explorer shows no activity except for System Idle Process.
When what ever is hanging is finished you see changes in the Processes
in Process Explorer and everything is then normal. I looked at the
Event Viewer logs and there are several Error and Warning events
listed.

I tried fiddling with the Fax Services configuration but this doesn't
make a difference. I tried disabling Trend Micro I.S.

Any ideas?

Rich
 
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R

Robot

The problem only occured with the instal of XP Fax and was sort of print
related.

If you dig into Window Services and look at the Dependencies for Fax you
find that one of the items listed is Print Spooler. The presence of the
lurking Brother Spooler was causing the problem because the Brother
spooler.exe file no longer existed and the system was doing its time out
thing looking for it as well as the active HP one. I hadn't tried Fax
services since uninstalling/removing a Brother HL-1440 and installing an HP
LJ 1020.

Brother has a separate Uninstall program on their website for removing
hidden print driver files that aren't removed by their Uninstall through
Control Panel or their software. Seems similar to Symantec with Applications
to remove lingering traces of Norton Antivirus and Internet Security.

Thank you again for the advice.

Rich




Russ Valentine said:
Do let us know if you come up with an actual XP Fax issue. As I said
before, this is not likely to be an XP Fax issue since it has never been
reported so far.
--
Russ Valentine
[MVP-Outlook]
Rich said:
I may ahve solved the problem. There was a lurking Brother (Long gone
Brother Laser printer) Print Spool Driver being called for in Services and
the Intel Quick Resume had something to do with it also.


By the Way:

Uninstalling XP Fax Services cures the problem.

Rich



I have a strange problem with XP Fax Services. I am using a Dell XPS410
with XP MCE SP2 with all security and Hot Fixes up to date.

I can successfully install Fax Services, configure and use it. I can
send Faxes with no problems. I can send Faxes from MS Word.

However, after re-booting the computer for the first time after the
install certain Processes will hang for several minutes before
functioning. Things like IE 6 and Add/Remove Windows Components will
just sit there doing nothing.

Process Explorer shows no activity except for System Idle Process. When
what ever is hanging is finished you see changes in the Processes in
Process Explorer and everything is then normal. I looked at the Event
Viewer logs and there are several Error and Warning events listed.

I tried fiddling with the Fax Services configuration but this doesn't
make a difference. I tried disabling Trend Micro I.S.

Any ideas?

Rich
 
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