Uable to install Fax Services


J

JeffH13

I'm trying to install Fax Services on my home computer. I have installed Fax
Services on many computers at work but my home computer just doesn't want to
install it.

I go to Add or Remove Programs, Add/Remove Windows Components, Select Fax
Serivces, Next, It goes through the installation, But when you go to Printers
and Faxes, Click on Fax it says....

Operation could not be completes. Either the printer name was typed
incorrectly, or the specified printer has lost connection to the server.

Any Ideas....
 
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J

JeffH13

I did read the list. I thought the computer had found all the files because
the last time I went through the installation it didn't ask for any files. I
did download the hot fi and install it. Then I ran the installation again.

I'll check my system for the compressed files. But First how do I get the
installation to look for the uncompressed files if it currectly does ask for
them?

Thanks for your help...


Russ Valentine said:
Did you read the FAQ?
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132

--
Russ Valentine
[MVP-Outlook]
JeffH13 said:
I'm trying to install Fax Services on my home computer. I have installed
Fax
Services on many computers at work but my home computer just doesn't want
to
install it.

I go to Add or Remove Programs, Add/Remove Windows Components, Select Fax
Serivces, Next, It goes through the installation, But when you go to
Printers
and Faxes, Click on Fax it says....

Operation could not be completes. Either the printer name was typed
incorrectly, or the specified printer has lost connection to the server.

Any Ideas....
 
R

Russ Valentine [MVP-Outlook]

I don't think that's the issue. From your description, the issue would be
the second one listed, not the first. Here's an expanded answer to the
second issue:
Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message during
the installation (distinguishing this from the very common problem where the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there is
no fax printer apparent and any attempt to send a fax results in the error
message “Fax server information cannot be retrieved. The Fax Wizard will now
close.†This problem appears to occur because the security data base is
corrupted as documented here:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
2. Why can't the XP Fax Installation Program find the Installation Files?

In this case, it found everything, but didn't install it correctly. Its
likely you have security data base corruption as documented here:

http://support.microsoft.com/kb/884018/EN-US/
You cannot add a Windows component in Windows XP

You can either:

1. Get the hotfix mentioned in the KB article and install it. Microsoft
does not charge for support calls to get supported hotfixes listed in
Knowledge Base articles.

2. Try this procedure using the Esentutl.exe utility mentioned in the KB
article to recover from security database corruption:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software

I can report that the Esentutl utility has corrected the problem in a number
of cases, HOWEVER, note that Microsoft does NOT recommend that you use the
utility and would prefer you try the hotfix.
--
Russ Valentine
[MVP-Outlook]
JeffH13 said:
I did read the list. I thought the computer had found all the files
because
the last time I went through the installation it didn't ask for any files.
I
did download the hot fi and install it. Then I ran the installation
again.

I'll check my system for the compressed files. But First how do I get the
installation to look for the uncompressed files if it currectly does ask
for
them?

Thanks for your help...


Russ Valentine said:
Did you read the FAQ?
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132

--
Russ Valentine
[MVP-Outlook]
JeffH13 said:
I'm trying to install Fax Services on my home computer. I have
installed
Fax
Services on many computers at work but my home computer just doesn't
want
to
install it.

I go to Add or Remove Programs, Add/Remove Windows Components, Select
Fax
Serivces, Next, It goes through the installation, But when you go to
Printers
and Faxes, Click on Fax it says....

Operation could not be completes. Either the printer name was typed
incorrectly, or the specified printer has lost connection to the
server.

Any Ideas....
 
J

JeffH13

Ok Russ,

I found the files in the i386 folder, I double clicked on one of the files,
browsed for wextract.exe file, hit ok, ok....

This is the message I get A required resource connect be located.

Ok what's next..

I do appreciate your help...



Russ Valentine said:
I don't think that's the issue. From your description, the issue would be
the second one listed, not the first. Here's an expanded answer to the
second issue:
Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message during
the installation (distinguishing this from the very common problem where the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there is
no fax printer apparent and any attempt to send a fax results in the error
message “Fax server information cannot be retrieved. The Fax Wizard will now
close.†This problem appears to occur because the security data base is
corrupted as documented here:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
2. Why can't the XP Fax Installation Program find the Installation Files?

In this case, it found everything, but didn't install it correctly. Its
likely you have security data base corruption as documented here:

http://support.microsoft.com/kb/884018/EN-US/
You cannot add a Windows component in Windows XP

You can either:

1. Get the hotfix mentioned in the KB article and install it. Microsoft
does not charge for support calls to get supported hotfixes listed in
Knowledge Base articles.

2. Try this procedure using the Esentutl.exe utility mentioned in the KB
article to recover from security database corruption:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software

I can report that the Esentutl utility has corrected the problem in a number
of cases, HOWEVER, note that Microsoft does NOT recommend that you use the
utility and would prefer you try the hotfix.
--
Russ Valentine
[MVP-Outlook]
JeffH13 said:
I did read the list. I thought the computer had found all the files
because
the last time I went through the installation it didn't ask for any files.
I
did download the hot fi and install it. Then I ran the installation
again.

I'll check my system for the compressed files. But First how do I get the
installation to look for the uncompressed files if it currectly does ask
for
them?

Thanks for your help...


Russ Valentine said:
Did you read the FAQ?
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132

--
Russ Valentine
[MVP-Outlook]
I'm trying to install Fax Services on my home computer. I have
installed
Fax
Services on many computers at work but my home computer just doesn't
want
to
install it.

I go to Add or Remove Programs, Add/Remove Windows Components, Select
Fax
Serivces, Next, It goes through the installation, But when you go to
Printers
and Faxes, Click on Fax it says....

Operation could not be completes. Either the printer name was typed
incorrectly, or the specified printer has lost connection to the
server.

Any Ideas....
 
R

Russ Valentine [MVP-Outlook]

As I said, I don't think that's your issue. Read my post.
--
Russ Valentine
[MVP-Outlook]
JeffH13 said:
Ok Russ,

I found the files in the i386 folder, I double clicked on one of the
files,
browsed for wextract.exe file, hit ok, ok....

This is the message I get A required resource connect be located.

Ok what's next..

I do appreciate your help...



Russ Valentine said:
I don't think that's the issue. From your description, the issue would be
the second one listed, not the first. Here's an expanded answer to the
second issue:
Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message
during
the installation (distinguishing this from the very common problem where
the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there
is
no fax printer apparent and any attempt to send a fax results in the
error
message “Fax server information cannot be retrieved. The Fax Wizard will
now
close.†This problem appears to occur because the security data base is
corrupted as documented here:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
2. Why can't the XP Fax Installation Program find the Installation Files?

In this case, it found everything, but didn't install it correctly. Its
likely you have security data base corruption as documented here:

http://support.microsoft.com/kb/884018/EN-US/
You cannot add a Windows component in Windows XP

You can either:

1. Get the hotfix mentioned in the KB article and install it. Microsoft
does not charge for support calls to get supported hotfixes listed in
Knowledge Base articles.

2. Try this procedure using the Esentutl.exe utility mentioned in the KB
article to recover from security database corruption:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software

I can report that the Esentutl utility has corrected the problem in a
number
of cases, HOWEVER, note that Microsoft does NOT recommend that you use
the
utility and would prefer you try the hotfix.
--
Russ Valentine
[MVP-Outlook]
JeffH13 said:
I did read the list. I thought the computer had found all the files
because
the last time I went through the installation it didn't ask for any
files.
I
did download the hot fi and install it. Then I ran the installation
again.

I'll check my system for the compressed files. But First how do I get
the
installation to look for the uncompressed files if it currectly does
ask
for
them?

Thanks for your help...


:

Did you read the FAQ?
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132

--
Russ Valentine
[MVP-Outlook]
I'm trying to install Fax Services on my home computer. I have
installed
Fax
Services on many computers at work but my home computer just doesn't
want
to
install it.

I go to Add or Remove Programs, Add/Remove Windows Components,
Select
Fax
Serivces, Next, It goes through the installation, But when you go to
Printers
and Faxes, Click on Fax it says....

Operation could not be completes. Either the printer name was typed
incorrectly, or the specified printer has lost connection to the
server.

Any Ideas....
 
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Advertisements

J

JeffH13

Russ,

I got it to work. Normally when I read a post on a newsgroup I don't see a
step by step process of work not to do to fix a problem. Yes you are correct
I didn't read the whole thing I started to go through the step by step
process that was written.

The Esentutl.exe utility worked.

Thanks....

Russ Valentine said:
As I said, I don't think that's your issue. Read my post.
--
Russ Valentine
[MVP-Outlook]
JeffH13 said:
Ok Russ,

I found the files in the i386 folder, I double clicked on one of the
files,
browsed for wextract.exe file, hit ok, ok....

This is the message I get A required resource connect be located.

Ok what's next..

I do appreciate your help...



Russ Valentine said:
I don't think that's the issue. From your description, the issue would be
the second one listed, not the first. Here's an expanded answer to the
second issue:
Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message
during
the installation (distinguishing this from the very common problem where
the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there
is
no fax printer apparent and any attempt to send a fax results in the
error
message “Fax server information cannot be retrieved. The Fax Wizard will
now
close.†This problem appears to occur because the security data base is
corrupted as documented here:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
2. Why can't the XP Fax Installation Program find the Installation Files?

In this case, it found everything, but didn't install it correctly. Its
likely you have security data base corruption as documented here:

http://support.microsoft.com/kb/884018/EN-US/
You cannot add a Windows component in Windows XP

You can either:

1. Get the hotfix mentioned in the KB article and install it. Microsoft
does not charge for support calls to get supported hotfixes listed in
Knowledge Base articles.

2. Try this procedure using the Esentutl.exe utility mentioned in the KB
article to recover from security database corruption:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software

I can report that the Esentutl utility has corrected the problem in a
number
of cases, HOWEVER, note that Microsoft does NOT recommend that you use
the
utility and would prefer you try the hotfix.
--
Russ Valentine
[MVP-Outlook]
I did read the list. I thought the computer had found all the files
because
the last time I went through the installation it didn't ask for any
files.
I
did download the hot fi and install it. Then I ran the installation
again.

I'll check my system for the compressed files. But First how do I get
the
installation to look for the uncompressed files if it currectly does
ask
for
them?

Thanks for your help...


:

Did you read the FAQ?
http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132

--
Russ Valentine
[MVP-Outlook]
I'm trying to install Fax Services on my home computer. I have
installed
Fax
Services on many computers at work but my home computer just doesn't
want
to
install it.

I go to Add or Remove Programs, Add/Remove Windows Components,
Select
Fax
Serivces, Next, It goes through the installation, But when you go to
Printers
and Faxes, Click on Fax it says....

Operation could not be completes. Either the printer name was typed
incorrectly, or the specified printer has lost connection to the
server.

Any Ideas....
 

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