Problem to send multi language subject line email in 1 Outlook

[Allan]

I found that besides english , I can only send email with subject line
contains 1 kind of non-unicode language

It is fine and display very well to include different language in the body.

But I cannot send 1 email with japanese subject line, and then another one
with chinese subject line.
It only allow subject line with 1 kind of non-unicode language based on
setting of default non-unicode language in Reglional and Language setting
in control panel.

Is there any way I can send email with different language subject line (not
in same email. just one by one in different language)?

My Outlook is version 2000.

Please kindy help? Many thanks in advance.

 

[Lee Li [MSFT]]

Hi Allan,

Thank you for taking time to writing to us. However, I am afraid I am not
quite clear about your concern.

I am wondering what the exact symptom when you send a mail with Japanese
subject and another mail with Chinese subject. Is there any detailed error
message or you just see Question Mark when you input Chinese in Subject
Line?

1. If there is any detailed error, please capture a screen shot of the
error message and send to me for further research: (e-mail address removed).

2. If you see the question mark after inputting Chinese in Subject Line,
your operating system must support this language. Let me explain it as
below.

The Subject line in Outlook relies on the character set defined by the
operating system on the client computer. To display any characters from a
double-byte character set (DBCS) in the Subject line of an e-mail message,
your operating system must support this language.

NOTE: Windows 2000 and Windows XP are currently the only English-language
Microsoft operating systems that support double-byte character sets.
Outlook cannot display Japanese in the Subject line of an Outlook e-mail
message on the English-language versions of Microsoft Windows 95 or
Microsoft Windows 98 operating system.

For example, to display Chinese in the Subject line of Outlook e-mail
messages, install the Chinese language support files on Windows 2000 or
Windows XP, and then set Chinese as the default language for the operating
system of the client computer.

To install the Japanese language support files and set Chinese as the
default language, use the instructions in the article below.

XCON: Japanese Characters in the Subject Line of E-Mail Message Appear As
Question Marks
http://support.microsoft.com/?id=324603

NOTE Although the title mentions Japanese as example, the article also
applies to any double-byte character language.

Hope this helps. I look forward to your reply. If there is anything
unclear, feel free to let me know. Thanks and have a nice day!


Lee Li
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

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[Allan]

Hi Lee Li,

thanks for your reply.

Yes I understand that my OS have to support chinese for chinese subject line
and need to support japanese for japanese subject line.

I understand that it depend on "Language for non-Unicode programs " setting
in "Regional and Language Options" at "Control Panel"

But "Language for non-Unicode programs" setting only can select 1
non-unciode language.

It means I can send email with only 1 kind of non-unicode language.

So if I selected Chinese as default language, when I send Japanese email the
subject line becomes question marks, and vice versa.

Unfortunely we have multi-national clients, so we have to send emails with
different non-unicode languages frequently,

and that subject line problem keep frustrated us.


Anyway, thanks for your reply and hope you can help me later.

Kind Regards,
Allan

 

[Lee Li [MSFT]]

Hi Allan,

Thanks to take time to respond.

According to the article below, it seems right that you can only choose one
language as Default for your Operation System so that Outlook can only
display one kind of double-byte character set (DBCS) language properly in
Subject line.

XCON: Japanese Characters in the Subject Line of E-Mail Message Appear As
Question Marks
http://support.microsoft.com/?id=324603


However, I have spent several hours today to do further tests and I notice
that not everything seems the same as the article lists. Let me explain it
further. Since I don't know the Operation System you are using, I build up
two systems with Windows 2000 Server and Windows XP.

1. Windows 2000 SP4 (English Version) + Outlook 2000

First I install Japanese and Chinese language pack.

1). Click "Start", point to "Settings", and then click "Control Panel".
2). Double-click the "Regional Options" icon.
3). In the "Regional Options" dialog box, in General tab, in Language
settings for the system, I check Japanese and Chinese Simplified. Then
click Apply and follow the instruction to install both language pack.
4). Return to Regional Options again, in General tab, Click the "Set
default" button.
5). In the "Select System Local" dialog box, I choose "Japanese" and
"Chinese (PRC)" once a time, and then click "OK".
6). In the "Regional Options" dialog box, click "Apply".
7). When I receive the following message, click "Yes":

Required files are already installed on your hard disk. Setup can use these
existing files, or Setup can recopy them from your original Windows CD-ROM
or from a network share.

Would you like to skip the file copying and use the existing files? (If you
click No, you will be prompted to insert your Windows CD-ROM or to supply a
different location where the files can be found.)

8). When I am prompted to restart your computer, click "Yes".

When I select Japanese in step 5, I can only see Japanese in Outlook
Subject line, and question mark appears when I input Chinese in Subject
line. However, if I select Chinese (PRC) in step 5, I can see both Japanese
and Chinese in Outlook Subject line.

2. Windows XP SP2 (English Version) + Outlook 2000

1). Click "Start", point to "Settings", and then click "Control Panel".
2). Double-click the "Regional and Language Options" icon.
3). On the "Languages" tab, click to select the "Install files for East
Asian languages" check box.
4). When I receive the following message, click "OK":

You chose to install the Chinese, Japanese, and Korean language files. This
will require 230 MB or more of available disk space. The files will be
installed after you click OK or Apply on the Regional and Language Options
dialog box.

5). On the "Advanced" tab, click "Japanese" and "Chinese (PRC)" once a time
under the "Language for non-Unicode programs" section.
6). Click to select the "Apply all settings to the current user account and
to the default user profile" check box.
7). When you receive the following message, click "OK":

You chose to apply these settings to the default user profile. These
changes will affect the logon screen and all new user accounts. Some system
services may require you to restart your computer before the changes will
take effect.

8). In the "Regional and Language Options" dialog box, click "Apply".
9). When you receive the following message, click "Yes":

The required files are already installed on your hard disk. Setup can use
these files, or Setup can recopy them from your original Windows CD-ROM or
from a network share.

Would you like to skip the file copying and use the existing files? (If you
click No, you will be prompted to insert your Windows CD-ROM or to supply a
different location where the files can be found.)

10). Click "Yes" when you are prompted to restart your computer.

The same behavior as Windows 2000 happens. When I select Japanese in step
5, I can only see Japanese in Outlook Subject line, and question mark
appears when I input Chinese in Subject line. However, if I select Chinese
(PRC) in step 5, I can see both Japanese and Chinese in Outlook Subject
line.

So considering current situation, you can take a try on the steps I list
and select Chinese PRC as default language for the Operation System. Hope
this helps. If there is anything unclear, feel free to let me know. Thanks!

Lee Li
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Allan]

Hi Lee Li,

First of all I appreciate your effort for assistancing us to solve the
problem.

I followed your steps and tried in different languages, I think it is
because the character set of "Chinese (PRC)" included character sets of
Japanese (also Chinese (Hong Kong/Macau)) as subset , so that's why the
method work. But it still doesnt work with Korean or other languages. So in
step 5 even just only selected "Chinese(PRC)" once your method will still
work with Japanese.

Anyway, many thanks for trying.


Kind Regards,
Allan

 

[Lee Li [MSFT]]

Hi Allan,

Thanks to keep in touch!

I completely agree with you. And my further tests confirm it. I install
Korean language pack on both Windows 2000 and Windows XP Operation Systems;
and no matter I choose Chinese (PRC) or Japanese as default language for
non-unicode programs, Outlook cannot display Korea properly in Subject
line. All that I can see is question mark. I am afraid this is by design
and the same as what the article mentioned.

XCON: Japanese Characters in the Subject Line of E-Mail Message Appear As
Question Marks
http://support.microsoft.com/?id=324603

I highly appreciate your understanding and cooperation regarding this.
Also, we strive to capture any and all product issues / product feedback so
as to ensure that we are continuously developing Microsoft products to meet
customer needs; I will do my very best to see that your feedback is routed
to the appropriate channel. You are also welcome to add your suggestions to
make Microsoft products easier and more powerful to use, by writing in:
(e-mail address removed)

If you have any other questions or concerns, please do not hesitate to
contact us. It is always our pleasure to be of assistance. Thanks and have
a nice day!

Lee Li
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security

=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.