Problem installing FAX in XP SP2


P

pinkopallo

Hello to all ...

I'm using a Xp Sp2 and an external 56K faxmodem 3com/usrobotics.
I want to installa the fax capabilities, XP at starting found the modem
and install it, after this i go to Control Panel/Install
application/Install windows components to add fax service.
During install a message told me that some file related to fax cannont
copy (the files already exists), i told it to continue in any case ...
at the end it says that the procedure is complete but i don't find no
fax in "printer and fax" and i if return in Control panel/Install
application/install windows components the fax check box in unchecked.
I try this operation again but with no result and no news error appear
during this fase.

I also tried to run this script i found on internet:

set obj = CreateObject("FaxControl.FaxControl.1")
If not obj.IsFaxServiceInstalled then
WScript.echo "Installing Fax Service..."
obj.InstallFaxService
obj.InstallLocalFaxPrinter
elseif not obj.IsLocalFaxPrinterInstalled then
WScript.echo "Reinstalling Fax Printer..."
obj.InstallFaxService
obj.InstallLocalFaxPrinter
else
WScript.echo "Fax printer is ready to go."
end if

and it reporting this error:
"Porta specificata sconosciuta"
80070704

corresponding on this script row:
obj.InstallLocalFaxPrinter

i try also to run this .reg file

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

and then re execute the script before... but nothing ...

now what can i do ?

Thanks in advance and excuse me for my terrible english ...

Fabio
 
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H

Hal Hostetler [MVP P/I]

Known issue. Start here:

http://members.shaw.ca/bsanders/FAQFAX.htm#_Toc88835132
2. Why can't the XP Fax Installation Program find the Installation Files?

In this case, it found everything, but didn't install it correctly. Its
likely you have security data base corruption as documented here:

http://support.microsoft.com/kb/884018/EN-US/
You cannot add a Windows component in Windows XP

You can either:

1. Get the hotfix mentioned in the KB article and install it. Microsoft
does not charge for support calls to get supported hotfixes listed in
Knowledge Base articles.

2. Try this procedure using the Esentutl.exe utility mentioned in the KB
article to recover from security database corruption:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software

I can report that the Esentutl utility has corrected the problem in a number
of cases, HOWEVER, note that Microsoft does NOT recommend that you use the
utility and would prefer you try the hotfix.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Still Cadillacin' - www.badnewsbluesband.com

pinkopallo said:
Hello to all ...

I'm using a Xp Sp2 and an external 56K faxmodem 3com/usrobotics.
I want to installa the fax capabilities, XP at starting found the modem
and install it, after this i go to Control Panel/Install
application/Install windows components to add fax service.
During install a message told me that some file related to fax cannont
copy (the files already exists), i told it to continue in any case ...
at the end it says that the procedure is complete but i don't find no
fax in "printer and fax" and i if return in Control panel/Install
application/install windows components the fax check box in unchecked.
I try this operation again but with no result and no news error appear
during this fase.

I also tried to run this script i found on internet:

set obj = CreateObject("FaxControl.FaxControl.1")
If not obj.IsFaxServiceInstalled then
WScript.echo "Installing Fax Service..."
obj.InstallFaxService
obj.InstallLocalFaxPrinter
elseif not obj.IsLocalFaxPrinterInstalled then
WScript.echo "Reinstalling Fax Printer..."
obj.InstallFaxService
obj.InstallLocalFaxPrinter
else
WScript.echo "Fax printer is ready to go."
end if

and it reporting this error:
"Porta specificata sconosciuta"
80070704

corresponding on this script row:
obj.InstallLocalFaxPrinter

i try also to run this .reg file

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"

and then re execute the script before... but nothing ...

now what can i do ?

Thanks in advance and excuse me for my terrible english ...

Fabio
 
P

Philip Walker

Firstly download SP2, from:
http://www.softwarepatch.com/windows/xpsp2.html
Save onto your desktop

Close the error message window, if needed.
Click Start , and click Run .
In the Run dialog box, type the command esentutl /p %windir%\security\database\secedit.sdb and click OK .
A message warning about the danger of running the repair command is displayed. Click OK to acknowledge and clear the message.
When the repair is complete, shutdown and restart the PC.
Follow the software manufacturer's instructions to perform the installation process for the fax software.

When windows asks you to install the first file, browse to your downloaded sp2\i386 folder & click ok.

You will notice that windows prompts you again to install a second file, the second file needs to be installed from the original xp with sp2 CD, I386.

This worked for me and I can now use the windows fax. So first file from the downloaded folder and second from your windows xp cdrom.



EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com
 
P

Philip Walker

Firstly download SP2, from:
http://www.softwarepatch.com/windows/xpsp2.html
Save onto your desktop

Close the error message window, if needed.
Click Start , and click Run .
In the Run dialog box, type the command esentutl /p %windir%\security\database\secedit.sdb and click OK .
A message warning about the danger of running the repair command is displayed. Click OK to acknowledge and clear the message.
When the repair is complete, shutdown and restart the PC.
Follow the software manufacturer's instructions to perform the installation process for the fax software.

When windows asks you to install the first file, browse to your downloaded sp2\i386 folder & click ok.

You will notice that windows prompts you again to install a second file, the second file needs to be installed from the original xp with sp2 cd, I386 folder again.

This worked for me and I can now use the windows fax.

P.S there is SP3 coming out soon for XP, which may include all these fixes.

EggHeadCafe - .NET Developer Portal of Choice
http://www.eggheadcafe.com
 
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B

bar86

Thank you, that works. Pity that usefull information is never found on
official MS support KB.
 

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