Printing issue.

[Talib]

Hi All,
When I give print to a shared printer (HP LJ 1022) which is installed on a
windows 2000 server
from my win xp sp2 system I get a dialog box which reads 'Windows explorer
has encountered an error".
In the event viewer the details shown are as follows:
'Faulting application explorer.exe, version 6.0.2900.2180, faulting module
sr32.dll, version 6.0.909.0, fault address 0x000287de.'

Please note that this issue is occuring in two machines.
Other machines on the network with win xp sp2 are able to print with no
issues.
Can anyone guide me on this please?

 

[Thee Chicago Wolf]

Hi All,

When I give print to a shared printer (HP LJ 1022) which is installed on a
windows 2000 server
from my win xp sp2 system I get a dialog box which reads 'Windows explorer
has encountered an error".
In the event viewer the details shown are as follows:
'Faulting application explorer.exe, version 6.0.2900.2180, faulting module
sr32.dll, version 6.0.909.0, fault address 0x000287de.'

Please note that this issue is occuring in two machines.
Other machines on the network with win xp sp2 are able to print with no
issues.
Can anyone guide me on this please?

There was an update to explorer.exe through Windows Update that
brought it up to version 6.0.2900.3156 and it dates to June. Try
seeing if the update from this KB article helps:
http://support.microsoft.com/kb/938828

SR32.dll is a Trojan so you'll need to get SpyBot to nuke it out
quick.
http://www.auditmypc.com/process/sr32.asp

- Thee Chicago Wolf