prevented me from accessing hotmail

[Andrew Wan]

I have Windows XP SP2, with firefall enabled.

I was previously infected with a virus that prevented me from accessing
hotmail, yahoo mail, gmail, or even windows live mail. Also could not use
MSN Live Messenger (however was able to use Trillian).

AVG detected the trojan horse and quarantined it. But I still can't access
my hotmail. I even tried installing SP3 but that didn't help.

Anyone know of this issue and how to solve?

 

[Rey Santos]

If you are blocking cookies try accepting them.
In IE< go to Tools, select Internet Options, go to the Privacy tab, click
Advanced and set cookies to Accept and see if you can get in. Note, some
firewalls have their own cookie blocking features and might override those
settings so if you have a firewall, you might want to disable it when trying
to access these sites. Also, on the Privacy tab, click Sites button and be
sure none of the sites that had to do rith MSN or MSN Messenger or MSN
Hotmail or sites you are visiting are set to block or always block. In the
Security Tab under" Security level for this zone" hit "Reset all zone to
default level button" to set the security level to normal. Try it again.


If you have Spybot Search and Destroy installed the page may fail because
its IE bad URL blocking feature (SDHelper), is preventing access to some of
the ads run on the Hotmail pages. You can confirm this by changing the
"Resident IE" option (right click on the "Spybot-SD Resident" icon in the
systray) to "Display dialog when blocking". If you then refresh the Hotmail
page it might fail to load and with the changed setting above you'll get a
dialog saying something like access to a Doubleclick or AvenueA URL has been
blocked. This is something new and I suspect that it has to do with a changed
advertising policy of Hotmail whereby if you block the ad you don't get the
page.

 

[Olórin]

I have Windows XP SP2, with firefall enabled.

I was previously infected with a virus that prevented me from accessing
hotmail, yahoo mail, gmail, or even windows live mail. Also could not use
MSN Live Messenger (however was able to use Trillian).

AVG detected the trojan horse and quarantined it. But I still can't access
my hotmail. I even tried installing SP3 but that didn't help.

Anyone know of this issue and how to solve?

Plug the name of the virus or trojan horse you got into Google and do some
research on a complete cure. If you didn't note its name, look in AVG's
logs, quarantine area, etc. It's fairly important.