Hotmail Access Problem

[George]

Hello,

For the past two weeks or so, I've been unable to access my hotmail account
on a regular basis. Using Win XP SP3.

On the days when the problem occurs, what happens is that I'm able to log-in
and am then taken (after lots of text chatter on the tan bottom bar) to a
blank white page where everything stops. Then - waiting a couple of minutes,
clicking the refresh button, contrl-alt-del button, etc. - nothing works and
xing out and getting on with life is the only thing left to do.

I've read the recent posts at Windows XP General with their various
technical recommendations - nothing seems to work for me. No real changes to
my computer settings and no problems with other e-mail services (yahoo,
gmail, lycos etc). Yesterday my hotmail worked fine; today back to the same
old problem. Seems like I'm on the "two days off and one day on" allotment.

Anybody else having similar experience and any thoughts on solving the
problem once and for all? Any way to give feedback directly to the hosts at
Hotmail/MSN/Windows Live/Etc.?

George, XP Home Edition SP3

 

[PA Bear [MS MVP]]

See recent & related discussions in Internet Mail newsgroup:
http://groups.google.com/group/microsoft.public.internet.mail/topics

 

[Malke]

Hello,

For the past two weeks or so, I've been unable to access my hotmail
account on a regular basis. Using Win XP SP3.

On the days when the problem occurs, what happens is that I'm able to
log-in and am then taken (after lots of text chatter on the tan bottom
bar) to a blank white page where everything stops. Then - waiting a couple
of minutes, clicking the refresh button, contrl-alt-del button, etc. -
nothing works and xing out and getting on with life is the only thing left
to do.

I've read the recent posts at Windows XP General with their various
technical recommendations - nothing seems to work for me. No real changes
to my computer settings and no problems with other e-mail services (yahoo,
gmail, lycos etc). Yesterday my hotmail worked fine; today back to the
same old problem. Seems like I'm on the "two days off and one day on"
allotment.

Anybody else having similar experience and any thoughts on solving the
problem once and for all? Any way to give feedback directly to the hosts
at Hotmail/MSN/Windows Live/Etc.?

I seem to recall reading somewhere that Hotmail was having issues.

Contact MSN Support - http://support.msn.com/contactus.aspx
MSN Hotmail Top Issues and Support Information -
http://support.microsoft.com/kb/316659
Contacting Hotmail (MSN) -
http://www.hotmail.msn.com/cgi-bin/dasp/ua_info.asp
Phone: http://support.msn.com/accessnumbers.aspx
Customer Support for MSN, Hotmail -
https://accountservices.passport.net/CustomerSupport.srf
Hotmail Support Request - http://www.hotmail.msn.com/cgi-bin/support

Malke

 

[db.·.. >]

just a thought, but perhaps
you can try booting into
safemode with networking
and test drive your issue.

--

db·´¯`·...¸><)))º>
DatabaseBen, Retired Professional
- Systems Analyst
- Database Developer
- Accountancy
- Veteran of the Armed Forces

 

[George]

To Malke, PA Bear and db,

Thanks for the help. Spent about an hour trying your suggestions (except
yours db - don't want to go into safe mode each time logging in to hotmail).

Microsoft/MSN "Help" sites are incomprehensible to the average individual.
Followed their instructions as best I could but problem persists - I give up.

In the meanwhile, I've decided it's less trouble to drive 15 miles to the
nearest town with public library and check my hotmail when I do the weekly
shopping.

Hotmail used to be a fine and useful service - no longer reliable...