Please Help! Computer Genius Needed!

G

Guest

Dear All,

Firstly - I have Hard Disk Drive Health installed and it keeps telling me
that my Seagate 80gb drive has a Raw Read Error Rate followed by some figures
- I can't get the figures yet because it hasn't happened since my last
restart but does anybody know what this means?

More importantly - I am having a baffling problem with XP. My computer keeps
freezing up at intervals from immediately after I restart to a few hours
after that. Sygate Personal Firewall keeps continually informing me that it
has blocked the ntoskrnl.exe - I didn't think this program needed the
internet. Also, I keep getting told that the generic host svchost.exe is
being blocked, but less often. I have told sygate to ALLOW both these
programs to use the internet so this is very strange. When I look at the
program internet connectivity list - there are 6 instances of nt kernel net
connection - whether this means there are six copies of the program or
whether the one program has six connections i can't work out. They are using
largely different ports, but sometimes the same port appears to be in use
twice. They are on my network IP address, (I share a broadband connection
wirelessly with a laptop). There are also two instances of lsass.exe, one of
which is using port 4500 and the information tag just says 'sae-urn' - What
is that?????

Also, this might be important, in the system log there is a recurring error
which does not necessarily occur just before the system freezes but might be
related. Basically it tells me my computer has been unable to access the
domain MSHOME because another computer on the network won't allow it - My PC
is the server for the wireless ad hoc network I use so I don't get this
either.

If anybody can help I would be eternally grateful!
 
G

Guest

Oh, by the way it also bears mentioning that when I look at sygate program
list ntkernel only appears once. Also, I have run AVG, AntiVir, AdAware and
Spybot all with today's updates and they have not helped.

Thanks,

John
 
R

Rock

Johnboykench said:
Dear All,

Firstly - I have Hard Disk Drive Health installed and it keeps telling me
that my Seagate 80gb drive has a Raw Read Error Rate followed by some figures
- I can't get the figures yet because it hasn't happened since my last
restart but does anybody know what this means?

More importantly - I am having a baffling problem with XP. My computer keeps
freezing up at intervals from immediately after I restart to a few hours
after that. Sygate Personal Firewall keeps continually informing me that it
has blocked the ntoskrnl.exe - I didn't think this program needed the
internet. Also, I keep getting told that the generic host svchost.exe is
being blocked, but less often. I have told sygate to ALLOW both these
programs to use the internet so this is very strange. When I look at the
program internet connectivity list - there are 6 instances of nt kernel net
connection - whether this means there are six copies of the program or
whether the one program has six connections i can't work out. They are using
largely different ports, but sometimes the same port appears to be in use
twice. They are on my network IP address, (I share a broadband connection
wirelessly with a laptop). There are also two instances of lsass.exe, one of
which is using port 4500 and the information tag just says 'sae-urn' - What
is that?????

Also, this might be important, in the system log there is a recurring error
which does not necessarily occur just before the system freezes but might be
related. Basically it tells me my computer has been unable to access the
domain MSHOME because another computer on the network won't allow it - My PC
is the server for the wireless ad hoc network I use so I don't get this
either.

If anybody can help I would be eternally grateful!

Sygate has some user forums that are pretty good. You might want to ask
there to sort out the sygate issues. But I don't think those are
related to your system probelm. Random freezes are generally due to
hardware issues. Test the ram with memtest86+. Make sure the system is
not overheating. Contact the maker of the hard drive tool you used to
find out what their message means. Is that a tool you downloaded from
Seagate? If not download Seagate's diagnostic utility for their drive.
The power supply is another possibility. Work at this methodically,
one item at a time.
 

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