HP photosmart 6520 a;;-in-one wireless printer networking proble with XP


B

Bob F

I'm trying to get this printer working with a XP computer.It is for part of my
family about an hour drive from home.

The printer has a wireless network connection, no ethernet connection. I have a
wireless Linksys WRT310N router next to it, connected as an access point with
DHCP disabled, with a wired ethernet connection to the other wireless Netgear
AC1450 router at tha other end of the house, by the cable modem. The house is
cinder block, which really limits the wireless range. Two laptops, one with
windows 7, and one with windows 8 both connecting to the printer through the
wired network to the wireless access point, then wirelessly to the printer, both
work perfectly. The main router sees the printer as a wired connection through
the access point router.

The third computer, a two core XP PC, will not print. I've installed the
drivers, and I can ping the printer, or access it's internal configuration pages
just fine from the XP PC. I can tell those internal web pages to print printer
network data, which works just fine. But trying to print a standard test page
never works.

I've tried uninstalling and reinstalling the HP software and drivers several
times - no help. The printer shows up on the page of attached network devices
for the PC, but when I run "add a printer" it never shows up on the list of
printers that browsing for printers shows.

Has anyone ever seen anything like this, and/or have any suggestions?
 
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B

Ben Myers

Bob F said:
I'm trying to get this printer working with a XP computer.It is for part of my
family about an hour drive from home.
The printer has a wireless network connection, no ethernet connection. I have a
wireless Linksys WRT310N router next to it, connected as an access point with
DHCP disabled, with a wired ethernet connection to the other wireless Netgear
AC1450 router at tha other end of the house, by the cable modem. The house is
cinder block, which really limits the wireless range. Two laptops, one with
windows 7, and one with windows 8 both connecting to the printer through the
wired network to the wireless access point, then wirelessly to the printer, both
work perfectly. The main router sees the printer as a wired connection through
the access point router.
The third computer, a two core XP PC, will not print. I've installed the
drivers, and I can ping the printer, or access it's internal configuration pages
just fine from the XP PC. I can tell those internal web pages to print printer
network data, which works just fine. But trying to print a standard test page
never works.
I've tried uninstalling and reinstalling the HP software and drivers several
times - no help. The printer shows up on the page of attached network devices
for the PC, but when I run "add a printer" it never shows up on the list of
printers that browsing for printers shows.
Has anyone ever seen anything like this, and/or have any suggestions?

Click "Start", "Run", type "services.msc" into the "Open" box and click "OK". Find "Print Spooler"
and see if its status is set to "Started". If not, double-click it, change the startup type to "Automatic",
click "OK", then restart the computer. If this doesn't help, you might try the the HP Print and Scan
doctor.

http://h10025.www1.hp.com/ewfrf/wc/.../ccdoc/printer_diag/&softwareitem=mp-129932-1

Ben
 
B

Bob F

David said:
Add a Wireless Access Port that is closer to the physical printer.

The AP is currently less than 3 feet from the printer.
Use a USB to Ethernet Print Server such as a HP JetDirect 175x.

Interesting idea.
Connect the printer to a PC that is connected to the network and
share the Printer via a UNC.

I did consider this, but none of the 3 computers is always on.

This seems to be a XP configuration problem, since the other 2 computers work
with the printer perfectly over the same network connections.
 
B

Bob F

David said:
Then the communication between the POrinter and the LAN should not be
an issue and we must delve into the TCP/IP networking of the PC
having printing difficulties. The third computer.

What is the IP address of the printer ?
192.168.1.3

What is the IP address of the "third computer" ?
192.168.1.5

I have no problem logging into the printer internal configuration pages with
internet explorer and having those pages print configuration data, from the
problem computer.
 
B

Bob F

David said:
Re-create or add a new TCP/IP Printer Port for 192.168.1.3 and then
have the Printer on the affected PC use that new TCP/IP port.

I believe I did essentially that a couple times without it helping, but I will
try again.
Do you need instructions ?

Also please try the following test.

Go to; Start --> run
Enter; telnet 192.168.1.3 9100

In the Telnet window just start typing using all different keys on the
keypad such as...

qwertyuiop
asdfghjkl
zxcvbnp

Then close the Telnet window. The moment you close that window, the
printer should print everything you typed while in the Telnet window.

This sounds like an excellent test. Unfortunately, I'm not there now. I will try
this the next time I get up to their house. Or maybe I can talk my sister
through these tests,
 
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B

Bob F

David said:
Ok - Thanx !

The telnet trick worked perfectly. After a bit more messing around, I shut down
the Zonealarm firewall, and it started printing OK. I did look at this before,
but could find no printer related process that zonealarm idicated it was
blocking. I remove zonealarm, installed Comodo free firewall, and it all works
fine. Many thanks for your ideas. The telnet idea did convince me that the
hardware was working fine, and maybe pointed me in the right direction.
 

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