password

[Shinji Ikari]

hi, my grandparents have a Gateway laptop with windows
XP. For some reason they made two user names but only use
one. So whenever they turned on their laptop, both user
names came up and they had to choose the one they wanted.
They asked my to make it so the user name that they used
would just come up when they turned on the laptop. I
switched it and restarted the laptop. The user login came
up and asked for the user password, they did not know it.
What do they do??? hope it is understandable and thanks

 

[Harry Ohrn]

Reboot the computer while holding down the F8 key to get to the Advanced
options. Select Safe Mode. You should see the Administrator account. There
is likely no password so just press Enter. Once into Safe Mode select
Control Panel User Accounts and make your changes. You could simply delete
one of the their previous accounts and then give the one they want to use
Administrator privileges. Don't just make it a Limited account.