outlook does not keep originial message for some emails on forward

[Guest]

I have one user who, on only some of his messages, outlook does not include
the text when he forwards the email. He can insert the email as an item and
it sends the full text as an attachment. I looked at the message options and
the only thing sent was text\plain. The messages all come from just a couple
of people who use Lotus notes, but they are consistent. Can anyone explain
this behavior or know of any settings we or they can set to change this?
Thanks for any help you can give.

 

[Brian Tillman]

I have one user who, on only some of his messages, outlook does not
include the text when he forwards the email. He can insert the email
as an item and it sends the full text as an attachment. I looked at
the message options and the only thing sent was text\plain. The
messages all come from just a couple of people who use Lotus notes,
but they are consistent. Can anyone explain this behavior or know of
any settings we or they can set to change this? Thanks for any help
you can give.

Does not include which text and where does it not include it? What version
of Outlook? Does he have his AV program scanning his mail?

 

[Guest]

Any text that was included in the originial email except for a disclaimer.
Outlook 2003. We use Symantec Enterprise. He can see the message in his
inbox, but to does not come through when it is forwarded.

 

[Guest]

Any text that was included in the originial email except for a disclaimer.
Outlook 2003. We use Symantec Enterprise. He can see the message in his
inbox, but to does not come through when it is forwarded.

 

[Guest]

Any text that was included in the originial email except for a disclaimer.
Outlook 2003. We use Symantec Enterprise. He can see the message in his
inbox, but to does not come through when it is forwarded.

 

[Brian Tillman]

Any text that was included in the originial email except for a
disclaimer. Outlook 2003. We use Symantec Enterprise. He can see the
message in his inbox, but to does not come through when it is
forwarded.

Then I suspect the antivirus program is stripping the content. Symantec
products have never worked well with Outlook. If you can, disable the mail
scanning feature to see if that affects the outcome.

 

[Brian Tillman]

Any text that was included in the originial email except for a
disclaimer. Outlook 2003. We use Symantec Enterprise. He can see the
message in his inbox, but to does not come through when it is
forwarded.

Why are you posting three times for each message?

 

[Guest]

I post once and it comes out 3 times.

Why are you posting three times for each message?

 

[Guest]

I post once and it comes out 3 times.

Why are you posting three times for each message?

 

[Guest]

I disabled Symantec and it still happens.

Then I suspect the antivirus program is stripping the content. Symantec
products have never worked well with Outlook. If you can, disable the mail
scanning feature to see if that affects the outcome.

 

[Guest]

I disabled Symantec and it still happens.

Then I suspect the antivirus program is stripping the content. Symantec
products have never worked well with Outlook. If you can, disable the mail
scanning feature to see if that affects the outcome.

 

[Brian Tillman]

I disabled Symantec and it still happens.

It's possible you may have to uninstall it and reinstall it without the mail
integration feature.

 

[Brian Tillman]

I post once and it comes out 3 times.

Better use a real newsreader then.

 

[Guest]

I'm experiencing the exact same problem as Ryu.
We receive HTML e-mail messages that are send from a Lotus Notes server.
When we forward this message internally to other Exchange 2003 users with
Outlook 2003 then a part of the HTML content gets removed and only the
disclaimer still exists. I expect that the bit of HTML that makes up the
message isn't compatible and i still have to check the HTML source to see
which part gets removed. I'm not able to test this at the moment.
We don't have virus scanners removing this content so that could not be the
reason.


@Ryu: Did you already have a solution to this problem?

 

[Guest]

I have not found out anything else on this. But now that I know that it is
happenning from Lotus Notes with you also, I will try down that path. I will
post if I find out anything.