Outlook 2007 message icon will not change from closed (unread) to

[jilltre]

I have an Outlook user where the icon in the inbox message section gets an
incoming new email, the text is bold, and the icon envelope is closed. She is
using the reading pane, and clicks in the message in the reading pane, then
clicks away to the next message, the envelope icon does not change from
closed (unread) to open (read).. the text does not go from bold to unbold.

It is really weird .. and started after last month's updates... any
suggestions on what could be causing this?

thanks.

 

[Diane Poremsky [MVP]]

go to tools, options, other tab, read pane. Is she using the option to mark
read on change or after xx seconds?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

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Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

 

[margo]

Outlook Inbox: says I have a new message, (unread) - but in the email list there is no unopened mail. where is this unread message? if at all.........

thanks.

 

[jilltre]

This fixed the issue.. I was staring right at the reading pane button, but
didn't see it.. doh!

Thanks!

jill

go to tools, options, other tab, read pane. Is she using the option to mark
read on change or after xx seconds?

--
Diane Poremsky [MVP - Outlook]

Outlook & Exchange Solutions Center: http://www.slipstick.com/

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Poll: What version of Outlook do you use?
http://forums.slipstick.com/showthread.php?t=27072

I have an Outlook user where the icon in the inbox message section gets an
incoming new email, the text is bold, and the icon envelope is closed. She
is
using the reading pane, and clicks in the message in the reading pane,
then
clicks away to the next message, the envelope icon does not change from
closed (unread) to open (read).. the text does not go from bold to unbold.

It is really weird .. and started after last month's updates... any
suggestions on what could be causing this?

thanks.