Outlook 2007 message icon will not change from closed (unread) to

  • Thread starter Thread starter jilltre
  • Start date Start date
J

jilltre

I have an Outlook user where the icon in the inbox message section gets an
incoming new email, the text is bold, and the icon envelope is closed. She is
using the reading pane, and clicks in the message in the reading pane, then
clicks away to the next message, the envelope icon does not change from
closed (unread) to open (read).. the text does not go from bold to unbold.

It is really weird .. and started after last month's updates... any
suggestions on what could be causing this?

thanks.
 
Outlook Inbox: says I have a new message, (unread) - but in the email list there is no unopened mail. where is this unread message? if at all.........

thanks.
 
This fixed the issue.. I was staring right at the reading pane button, but
didn't see it.. doh!

Thanks!

jill

Diane Poremsky said:
go to tools, options, other tab, read pane. Is she using the option to mark
read on change or after xx seconds?

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jilltre said:
I have an Outlook user where the icon in the inbox message section gets an
incoming new email, the text is bold, and the icon envelope is closed. She
is
using the reading pane, and clicks in the message in the reading pane,
then
clicks away to the next message, the envelope icon does not change from
closed (unread) to open (read).. the text does not go from bold to unbold.

It is really weird .. and started after last month's updates... any
suggestions on what could be causing this?

thanks.
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