Outlook 2007 cannot send emails

[john doe]

Using Vista with Outlook 2007. Last week we could send and receive email
messages.
Today on Monday we cannot send out messages.
Using pop and smtp from isp.
Please advise.
Thanks

 

[Guest]

Are there any error messages and/or numbers?

 

[john doe]

Yes, here is the error message with number.
Outlook cannot connect to your outgoing (smtp) e-mail server
0x80042109.

This user is our salesman in another state.
I was thinking maybe his isp is blocking the email thinking that
it could be spam.
Thanks for replying and please advise.

 

[Guest]

Are you running both the Norton firewall and Windows firewall? Disable one.
Make sure Outlook.exe is added to allow outgoing access.
Also, have you updated Norton recently? Check their website for any possible
issues.
Are you trying to connect to a server other than your ISP's? The
smtp mail server must and has to be your ISP's outgoing mail
server's name.
Can you telnet to port 25 of the server? If not, the problem is not with
Outlook. Have you verified the server name is correct?
How often are you polling for mail? If it's more often than 10 minutes, you
may be timing out your requests to your server.

 

[Diane Poremsky [MVP]]

is he using the same method to connect to the SMTP server as he used last
week? note that many isp's want people to use their SMTP server so you may
need to configure your SMTP to use different ports so he can use it.

 

[john doe]

The user is not using Norton
We put AVG on there and we are using the windows firewall.
I disabled AVG and the windows firewall and still it doesn't want to send
the email in the outbox.
I had logged into the computer using logmein and tried to telnet.
But it seems Vista doesn't have telnet anymore.
I turned off "show hidden files" and searched for
telnet, but it didn't find anything.
Yes, the user is using a different ISP when trying to log into our email
provider.
He will try to this afternoon to see if he can send emails from the other
office.
I'll find out about the polling.
Thanks for the advice.

 

[Tom Willett]

| Yes, the user is using a different ISP when trying to log into our email
| provider.


Many ISPs will not let you use another ISP for SMTP on port 25, unless they
authenticate. Even then, many will still not, unless there is an
alternative SMTP port, such as 587, or 2525, which also must be
authenticated.

Thus, the person may have to set up SMTP thru whatever ISP he/she is
temporarily using.

Tom

 

[john doe]

Found out we are using sbcyahoo internet for the connection.
I'm going to contact them to see what about authentication.
Thanks

 

[Brian Tillman]

Found out we are using sbcyahoo internet for the connection.
I'm going to contact them to see what about authentication.

AT&T is in the process of changing SBC Yahoo to SSL connections and the
ports for POP and SMTP are changing to 995 and 465, respectively. The
servers are changing as well from pop.sbcglobal.yahoo.com and
smtp.sbcglobal.yahoo.com to pop.att.yahoo.com and smtp.att.yahoo.com. You
should have received a message about it in your SBC Yahoo mail. They also
provide a migrator tool to allow you to update all of your account settings.
See http://helpme.att.net/article.php?item=10918

 

[john doe]

Ok. We got it working.
We are using a different email address system than yahoo.
Our incoming server is normal: pop.myisp.com
Our outgoing server is smtp.mail.yahoo.com on port 465 and using SSL
We also have to use the outgoing server requires authentication.
So we used the the email address for the user name and password for the
password.
Thanks for your help.

 

[john doe]

Thanks to everyone.
We got it all fixed up.
I appreciate it.
Thanks

 

[Brian Tillman]

Ok. We got it working.

That's great. You're welcome.