Error Message When You Use a POP3 Account and SSL to Send
SMTP E-Mail
View products that this article applies to.
This article was previously published under Q315049
SYMPTOMS
If you send a Simple Mail Transfer Protocol (SMTP) e-mail
message by using Secure Sockets Layer (SSL) and a Post
Office Protocol version 3 (POP3) account, you may receive
the following error message:
'Sending and Receiving' reported error (0x8004210B):
The operation timed out waiting for a response from the
sending (SMTP) server. If you continue to receive this
message, contact your server administrator or Internet
service provider (ISP).
The message remains in the Outbox.
CAUSE
This behavior may occur if the e-mail account is damaged.
RESOLUTION
To resolve this behavior, remove and then re-create the e-
mail account. Follow these steps:
Quit Outlook.
Click Start, point to Settings, and then click Control
Panel.
Double-click Mail, and then click E-mail Accounts.
Click the e-mail account name, and then click Remove.
Re-create the e-mail account.
For additional information about configuring an e-mail
account, click the article number below to view the
article in the Microsoft Knowledge Base:
287532 OL2002: How to Configure Internet E-mail Accounts
MORE INFORMATION
For additional information about resolving this error
message, click the article number below to view the
article in the Microsoft Knowledge Base:
304008 Cannot Send SMTP Mail Messages by Using a POP3
Account and SSL
The information in this article applies to:
Microsoft Office Outlook 2003
Microsoft Outlook 2002
