Outlook 200 crashes when I open email or forward email


P

Paul

Microsoft Visual C ++ Runtime Library

Runtime Error
Program:C\program\microsoft~2\Office\outlook.exe
This application has requested the Runtime to terminate it in an unusual way

Running XP
I have:
Re installed Office 2000
Repair & Detect
Updated service packs

Can anyone help? Thankyou
 
Ad

Advertisements

P

Paul

Robert,
Thanks for your reply.
I have set Outlook 2000 to send emails in text not in Word format.
I am not familiar what and were is the Event Viewer
Paul
 
P

Paul

OK Found event viewer.
Product: Windows Operating System
ID: 1002
Source: Application Hang
Version: 5.2
Symbolic Name: ER_HANG_LOG
Message: Hanging application OUTLOOK.EXE, version 9.0.0.2416, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.

0000: 6c707041 74616369 206e6f69 676e6148
0010: 554f2020 4f4f4c54 58452e4b 2e392045
0020: 2e302e30 36313432 206e6920 676e7568
0030: 20707061 2e302e30 20302e30 6f207461
0040: 65736666 30302074 30303030 3030
 
R

Roady [MVP]

You are running an unpatched version of Outlook 2000. Start with applying
Office 2000 Service Pack 3 and additional updates.
Also see the suggestions in the link I gave you.
 
P

Paul

Robert, Thanks
Will do!
Paul
Adelaide

Roady said:
You are running an unpatched version of Outlook 2000. Start with applying
Office 2000 Service Pack 3 and additional updates.
Also see the suggestions in the link I gave you.
 
Ad

Advertisements

P

Paul

I just tried to downoad & install Office 2000 Service Pack 3, message is:
Expected version of the product was not found on your system.
 
R

Roady [MVP]

That is because you don't have SR1 installed yet either.

It's on the download page with a link to SR1;
"Note Prior to installing SP3, you must install Office 2000 Service Release
1a (SR1a) Update."
 
P

Paul

OK Robert. Have downloaded both updates successfully. However there is no
change to Outlook closing when opening emails.
One error message on installing both programs: Error 1328 applying patch to
file c:\confog.Msi\PT43A.tmp. It has probably ben updated by other means and
can no longer be modified by this patch. System error 1072807676
 
P

Paul

0000: 7b 30 30 30 34 30 34 30 {0004040
0008: 39 2d 37 38 45 31 2d 31 9-78E1-1
0010: 31 44 32 2d 42 36 30 46 1D2-B60F
0018: 2d 30 30 36 30 39 37 43 -006097C
0020: 39 39 38 45 37 7d 998E7}

0000: 3030307b 30343034 38372d39 312d3145
0010: 2d324431 46303642 3630302d 43373930
0020: 45383939 7d37
 
Ad

Advertisements

R

Roady [MVP]

Ok, in that case you'll need to completely uninstall Office 2000 first. Then
apply the updates. Because of the error, you are still not running an
updated version of Outlook.
 
Ad

Advertisements


Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top