Norton Ghost 9.0 Can't Find My SATA Drives When Booted From It's Recovery DVD.

[htwaits]

I'm running Windows XP Home SP2. Using Ghost 9.0 running in Windows
I've done many backups of my C: (Primary) partition over the past 11
months.

My Ghost 9.0 is version 9.0.2.3981 and the LiveUpdate function reports
that there are no later revisions available.

For the first time I need to restore my C: partition using my last
backup image. Ghost can't find any SATA drives or their partitions when
I boot using the Ghost 9.0 DVD purchased in January 2005.

Ghost "recovery" can see the floppy drive, both of the DVD drives, and
the USB (IDE) drive where my most resent backup images are stored.
There are two physical SATA drives with five partitions that Ghost
"recovery" can't see.

I can't figure out how to get any useful help from Symantec's online
support site. If anyone in this forum can point my in the right
direction I will be grateful.

 

[Brian A.]

It may be possible that they are not supported and you need to load the
drivers during recovery.
http://symantec.atgnow.com/consumer...by+the+recovery+environment.&resultType=5000#

or
http://tinyurl.com/7u8p7
<quote>
To access the local drive
1 Boot your computer using the Norton Ghost CD or the Symantec Recovery
Disk CD (available with Norton SystemWorks Premier).

2 When you see the prompt "Press any key to boot from CD" immediately press
<F6>. If you press a different key, you will not have an opportunity to
load special drivers. By pressing F6, you can add storage drivers for most
SCSI devices listed at: www.microsoft.com/windows/catalog.

3 Press <S> when prompted to specify additional SCSI adapters, CD drives,
or special controllers for use with Windows, including those for which you
have a device support disk from a mass storage device manufacturer. If you
do not have the drivers available from the device manufacturer and they are
not included as part of the recovery environment, you will not be able to
use that drive.
</quote>

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Guest]

You may have seen these links already, sorry, do you have the SATA drives
connected to onboard raid..? What is the motherboards OEM, model #, or your
computers OEM and model #, ie.. HP, DELL, etc..?

http://service1.symantec.com/SUPPOR...a007d7a2f?OpenDocument&src=bar_sch_nam&seg=hm

http://service1.symantec.com/SUPPOR...11cf3b&dtype=&prod=&ver=&osv=&osv_lvl=&seg=hm
:
The more info the better..
j;-j

 

[Bob Harris]

According to the manual for GHOST 9 availble free online from Symantec at:

http://www.symantec.com/techsupp/home_homeoffice/products/ghost/ghost_9/manuals.html

"If you need to install special RAID or SCSI drivers for the computer's hard disk subsystem, press <F6> when prompted during the boot into the recovery environment. You should always use the latest Windows XP or Windows 2003 Server version of the particular SCSI driver."
NOTE: As far as XP is concerned, and I assume the GHOST recovery environment too, SATA, SCSI, and RAID all require user-supplied drivers. These usually come from the motherboard maker, or PC maker if a pre-fab PC. They must be on a floppy, not on a CD.

 

[htwaits]

Thanks for the replies.

I have the Ghost manual and have just contacted the OEM (DELL). They
provided me with their SATA RAID Controller driver file (R82876.exe)
for my XPS mother board. I also found out that my motherboard has an
Intel 925 Extreme chip set.

I've tried following the Ghost 9.0 instructions with the F6 option and
R82876.exe on a floppy disk. Ghost's recovery load program came back
with the message that the file txtsetup.oem was not found.

Anyone have any ideas about how to get Dell's driver file loaded by
Ghost Recovery?

 

[Brian A.]

Did you get any instructions from Dell on the .exe they supplied? It may
be self extracting. Can you see the contents of the floppy?

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Guest]

This is for a Dell Dimension 8400 , right..?
Running the R82876.exe will create a floppy containing the iaStor.inf,
iaStor.sys,
iaStor.cat and TxtSetup.oem files in the root directory. Have a good tested
3.5" floppy diskette since the R82876.exe program will not test to see if
your floppy disk is good or bad.. You will need to add these files to your
Norton Ghost boot disk..
j;-j