No destination drive when trying to burn a DVD

S

SteveL

I have a PIII with a NEC DVDRW DL 6500A, Win XP pro retail, 1gb mem, all
updates, last month I did a BU of my system using Nero 6 (all updates) with
no issues.. Since then my system has done Windows updates and now when I run
Nero I get a "no destination drive" noting changed on my Laptop... I looked
at device manager and windows was reporting my DVD as a regular CD-ROM I
removed it and rebooted the system and it finally came back with the correct
DVD to no avail... I go to update driver and look at the list and the only
thing it has listed are CD-Rom's no DVDRW not even CDRW's... I did a search
for this issue on the net and apparently there are quit a few people having
this same issue with the same problem.....

When I look at explorer it reports the F: drive as a DVD_RW...

I have tried this as well:
Click Start then Run and type regedit...click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then
CurrentControlSet, then Control, then Class, and click on
{4D36E965-E325-11CE-BFC1-08002BE10318}

Right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose Export.
Name this file "filters" and save it to your desktop. This file can be
deleted when it is determined it is no longer needed.

In the right pane, if either UpperFilters or LowerFilters are present, right
click on it and choose Delete...accept the deletion. Delete both if they are
both present.

Close Registry Editor and reboot
***********************************

I even tried to do a in place repair to no avail............ TIA Steve
 
H

Harry

I have a PIII with a NEC DVDRW DL 6500A, Win XP pro retail, 1gb mem, all
updates, last month I did a BU of my system using Nero 6 (all updates) with
no issues..  Since then my system has done Windows updates and now whenI run
Nero I get a "no destination drive" noting changed on my Laptop...

1. restore your PC with your backup
2. set Window Update from "auto" to "Notify you"
3. allow update one at a time, then check if your problem shows up,
until you find which Window Update being the culprit
4. repeat step 1
5. totally reject that Window Update culprit found from step 3.
 
S

smlunatick

I have a PIII with a NEC DVDRW DL 6500A, Win XP pro retail, 1gb mem, all
updates, last month I did a BU of my system using Nero 6 (all updates) with
no issues..  Since then my system has done Windows updates and now whenI run
Nero I get a "no destination drive" noting changed on my Laptop...  I looked
at device manager and windows was reporting my DVD as a regular CD-ROM I
removed it and rebooted the system and it finally came back with the correct
DVD to no avail...  I go to update driver and look at the list and the only
thing it has listed are CD-Rom's no DVDRW not even CDRW's...  I did a search
for this issue on the net and apparently there are quit a few people having
this same issue with the same problem.....

When I look at explorer it reports the F: drive as a DVD_RW...

I have tried this as well:
Click Start then Run and type regedit...click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then
CurrentControlSet, then Control, then Class, and click on
{4D36E965-E325-11CE-BFC1-08002BE10318}

Right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose Export.
Name this file "filters" and save it to your desktop. This file can be
deleted when it is determined it is no longer needed.

In the right pane, if either UpperFilters or LowerFilters are present, right
click on it and choose Delete...accept the deletion. Delete both if they are
both present.

Close Registry Editor and reboot
***********************************

I even tried to do a in place repair to no avail............  TIA Steve

First thing, is the version of Nero 6 the one that was "shipped" with
laptop / Nec DVDRW DL 6500A?? Nero tends to be available in two
versions:

1) Bundled withthe PC / "optical" (CD or DVD) burning drive. This
version is made for a 'specific" brand of burning drive. This will
not be allowed to work if the software does not detect the drive this
software was configured for (known as OEM)

2) Retail "box" version sold as Nero in stores.

As now the burning is not working and you are not sure if the software
or drive is the "true" problem, locate a free "disk burning"
software. This new software should be able to access the Nec DVDRW DL
6500A drive and if the "disk burn" works with it, problem is with Nero
6.
 
S

SteveL

First thing, is the version of Nero 6 the one that was "shipped" with
laptop / Nec DVDRW DL 6500A?? Nero tends to be available in two
versions:

1) Bundled withthe PC / "optical" (CD or DVD) burning drive. This
version is made for a 'specific" brand of burning drive. This will
not be allowed to work if the software does not detect the drive this
software was configured for (known as OEM)

2) Retail "box" version sold as Nero in stores.

As now the burning is not working and you are not sure if the software
or drive is the "true" problem, locate a free "disk burning"
software. This new software should be able to access the Nec DVDRW DL
6500A drive and if the "disk burn" works with it, problem is with Nero
6.

The Nero SW came with the DVD drive, I have been using the SW for over 4
years with no issues, I downloaded the Nero 9 free version and it still does
not see the drive....
 
H

Harry

The Nero SW came with the DVD drive, I have been using the SW for over 4
years with no issues, I downloaded the Nero 9 free version and it still does
not see the drive....- Hide quoted text -

You should be grateful that your burner has served you 4 years long.
It is time to buy a new replacement.
 
S

smlunatick

You should be grateful that your burner has served you 4 years long.
It is time to buy a new replacement.

The drive is part of a laptop. It is difficult to replace laptop
drives.
 
M

M.I.5¾

SteveL said:
I have a PIII with a NEC DVDRW DL 6500A, Win XP pro retail, 1gb mem, all
updates, last month I did a BU of my system using Nero 6 (all updates)
with
no issues.. Since then my system has done Windows updates and now when I
run
Nero I get a "no destination drive" noting changed on my Laptop... I
looked
at device manager and windows was reporting my DVD as a regular CD-ROM I
removed it and rebooted the system and it finally came back with the
correct
DVD to no avail... I go to update driver and look at the list and the
only
thing it has listed are CD-Rom's no DVDRW not even CDRW's... I did a
search
for this issue on the net and apparently there are quit a few people
having
this same issue with the same problem.....

You're running Windows XP on a P III with 1Gb of memory????

That might be your problem.
 
S

smlunatick

You're running Windows XP on a P III with 1Gb of memory????

That might be your problem.

No. It will work. Ran XP on P IlI before. Just extremely slow.
 
S

SteveL

No. It will work. Ran XP on P IlI before. Just extremely slow.

That all depends on who is configuring the PC or laptop, MS adds so many
useless services that the majority of a home user does not use or will ever
use them that makes the system slow.... In accordance with MS guidelines you
are able to install XP on a 233 mhz PC with 128 MB of ram see:
http://www.microsoft.com/windowsxp/sysreqs/pro.mspx

After the inplace repair the DVD shows up on the device manager correctly
but in explorer it shows up as a CD-ROM, I go into the properties of the
drive and MS reports it as a standard cd-rom, which tells me that windows is
reporting the drive incorrectly, thus the question was put forward.... If I
had not seen others with current posts with the same problem I would agree
that the problem lies in the DVD.. I can not believe that this is the
problem since others are having the same issue, this would not be the first
time that MS screwed something up while fixing another....

Anyone else want to take a crack at it? Thx again
 
H

Harry

After the inplace repair the DVD shows up on the device manager correctly
but in explorer it shows up as a CD-ROM, I go into the properties of the
drive and MS reports it as a standard cd-rom, which tells me that windowsis
reporting the drive incorrectly, thus the question was put forward....  If I
had not seen others with current posts with the same problem I would agree
that the problem lies in the DVD..  I can not believe that this is the
problem since others are having the same issue, this would not be the first
time that MS screwed something up while fixing another....

Anyone else want to take a crack at it? Thx again

The first thing you should do is to check if your DVD burner is still
functional.

Here are at least two ways.
1. restore your OS from a previous backup that you know the burner
was working. If the burner becomes not working, then it was not
related
to any OS change (i.e. MS update). Otherwise, follow the steps I
quoted
earlier to trouble-shoot which MS update has caused your problem.
OR
2. boot up your computer with a third party bootable OS on CDROM.
Examples are Knoppix, UBCD4Win; and you check if your DVD
burner still works.
 
S

SteveL

:

The first thing you should do is to check if your DVD burner is still
functional.

Here are at least two ways.
1. restore your OS from a previous backup that you know the burner
was working. If the burner becomes not working, then it was not
related
to any OS change (i.e. MS update). Otherwise, follow the steps I
quoted
earlier to trouble-shoot which MS update has caused your problem.
OR
2. boot up your computer with a third party bootable OS on CDROM.
Examples are Knoppix, UBCD4Win; and you check if your DVD
burner still works.

Step one is impossible, even for most here, XP only holds about 2 weeks of
back up, so that idea is out the door... Now step 2 is a very good idea, I
will have to find my knoppix CD but if I do not have one then I will have to
borrow a PC with a burner from someone.... So here is a question: Does
Knoopix or UBCD4WIN have a built in burning SW? If not it will be hard to
test my drive.. I have not used Knoppix in a long time and I know it was used
to recover data so I am assuming that todays version does... Thx again Steve
 
H

Harry

Step one is impossible, even for most here, XP only holds about 2 weeks of
back up, so that idea is out the door...

From your original post:
" last month [you] did a BU of my system using Nero 6 (all updates)
with no issues."

What happened to your backup? you chuked it away?
If so, what can I say ;-)

Now step 2 is a very good idea, I
will have to find my knoppix CD but if I do not have one then I will haveto
borrow a PC with a burner from someone....  So here is a question: Does
Knoopix or UBCD4WIN have a built in burning SW?

UBCD4Win has serveral burning tools.
See here : http://www.ubcd4win.com/contents.htm

But building an UBCD4Win bootable CD would take some effort.
P2P download a copy is a quick alternative, if you can find one.
If not it will be hard to
test my drive.. I have not used Knoppix in a long time and I know it was used
to recover data so I am assuming that todays version does...  

I haven't tried Knoppix for quite a while; it should have burning
tools.
But I'll let you figure it out.
 
S

SteveL

OK more details, I was finally able to find the correct firmware for my DVDRW
and updated it to no avail, it did not work. So my next step was to find a
good free burning SW, so I downloaded Starburn and it worked for the most
part granted that I had a problem with a directory that I was trying to burn
onto the DVD but no big deal...

So as I stated before MS changed something and they need to take a closer
look at it.............
 
S

Shenan Stanley

<entire conversation>
http://groups.google.com/group/micr...p.hardware/browse_frm/thread/ce24cf176a83e8ae


I have a PIII with a NEC DVDRW DL 6500A, Win XP pro retail, 1gb
mem, all updates, last month I did a BU of my system using Nero 6
(all updates) with no issues.. Since then my system has done
Windows updates and now when I run Nero I get a "no destination
drive" noting changed on my Laptop... I looked at device manager
and windows was reporting my DVD as a regular CD-ROM I removed it
and rebooted the system and it finally came back with the correct
DVD to no avail... I go to update driver and look at the list and
the only thing it has listed are CD-Rom's no DVDRW not even
CDRW's... I did a search for this issue on the net and apparently
there are quit a few people having this same issue with the same
problem.....

When I look at explorer it reports the F: drive as a DVD_RW...

I have tried this as well:
Click Start then Run and type regedit...click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM,
then CurrentControlSet, then Control, then Class, and click on
{4D36E965-E325-11CE-BFC1-08002BE10318}

Right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose
Export. Name this file "filters" and save it to your desktop. This
file can be deleted when it is determined it is no longer needed.

In the right pane, if either UpperFilters or LowerFilters are
present, right click on it and choose Delete...accept the deletion.
Delete both if they are both present.

Close Registry Editor and reboot
***********************************

I even tried to do a in place repair to no avail...

<snipped>
OK more details, I was finally able to find the correct firmware
for my DVDRW and updated it to no avail, it did not work. So my
next step was to find a good free burning SW, so I downloaded
Starburn and it worked for the most part granted that I had a
problem with a directory that I was trying to burn onto the DVD but
no big deal...

So as I stated before MS changed something and they need to take a
closer look at it.............

Only addressing your last sentence: Why?

I have a few thouasand customers/machines running Windows XP with SP3 and
all current patches and their DVD/CD burning has not been affected. I would
bet there are millions of others in the same boat - no problem using their
CD/DVD burners with fully patched systems.

The problem is with your setup/system.

And before you (maybe) go into a rant (or someone else might) about how I am
defending Microsoft - *shrug* I've said it before and I will say it again.
I could care less about Microsoft. Let them disappear - it will just mean
after a while I will support more of something else and less and less of
their products. I like computers and such - Microsoft produces a lot of
software and is one of the top OSes out there now - but in the end -
whatever I need to support/use - I will.

This is defending common sense. There is not enough people experiencing the
problem you are describing to say that a patch or something done to your
Operating System by the manufacturer's of said OS have made some large
mistake and they need to fix it. In fact - it is far more logical to say
that something is wrong with your particular system and you might need to
look into changing something you have/do.

Want a way to test it? Make a image (disk-image) of your hard disk drive on
external (safe) media then do a clean installation of Windows XP, get it
100% updated and patched with nothing else installed. Install your CD/DVD
burning software. Work? If so - wasn't Windows XP/Microsoft. You can
re-apply the backup image, be back to the same point you were before and
troubleshoot with the new knowledge.

If it does fail - come back with that information and we can troubleshoot
that.

And yeah - you can use the logic that it was working and all you did was
apply patches and now it doesn't work - so it must be the patches fault...
but it's not the entire story. The software that no longer works may need
to be updated. Some other software/driver may need to be updated from
another manufacturer. You have way more variables involved in your current
situation than just "Windows XP", "Patches for Windows XP" and "Nero 6". ;-)

Would I try the suggested test (image, re-install, test) - yep. I might
even turn the image into a Virtual Machine once the cleanly installed
machine worked (if it did) as I wanted so I could use it until I got
everything I really needed re-installed on the actual machine.
 
S

SteveL

:

Wow where to start, had you read all of my posts you would have realized
that I stated that all patches where done to all programs involved with the
issue, you would have realized that the only SW that gets update is MICROSOFT
and no other... As far as imaging my PC and starting over this is a common
excuse from SW developers.... Let's see how many patches has MS put out for
XP and even Vista? That is the problem with this country they release new SW
before they fix the old.....

Now if there is any other more intelligent people out there that has a
better explanation, since I have already proved this person wrong and the
burner does work, I'd be happy to listen....

Go cry to Bill
 
S

SteveL

:

Harry you told me to restore my system to a previous date, but the system
only holds about 2 weeks, I would need to go back at least 1 month....
I only backup my data I do not image my PC.... and yes UBCD4Win bootable CD
does have a backup utility... But again the burner works fine..... Thx Steve
 
S

Shenan Stanley

<entire conversation>
http://groups.google.com/group/micr...p.hardware/browse_frm/thread/ce24cf176a83e8ae


I have a PIII with a NEC DVDRW DL 6500A, Win XP pro retail, 1gb
mem, all updates, last month I did a BU of my system using Nero 6
(all updates) with no issues.. Since then my system has done
Windows updates and now when I run Nero I get a "no destination
drive" noting changed on my Laptop... I looked at device manager
and windows was reporting my DVD as a regular CD-ROM I removed it
and rebooted the system and it finally came back with the correct
DVD to no avail... I go to update driver and look at the list and
the only thing it has listed are CD-Rom's no DVDRW not even
CDRW's... I did a search for this issue on the net and apparently
there are quit a few people having this same issue with the same
problem.....

When I look at explorer it reports the F: drive as a DVD_RW...

I have tried this as well:
Click Start then Run and type regedit...click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM,
then CurrentControlSet, then Control, then Class, and click on
{4D36E965-E325-11CE-BFC1-08002BE10318}

Right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose
Export. Name this file "filters" and save it to your desktop. This
file can be deleted when it is determined it is no longer needed.

In the right pane, if either UpperFilters or LowerFilters are
present, right click on it and choose Delete...accept the deletion.
Delete both if they are both present.

Close Registry Editor and reboot
***********************************

I even tried to do a in place repair to no avail...

<snipped>
OK more details, I was finally able to find the correct firmware
for my DVDRW and updated it to no avail, it did not work. So my
next step was to find a good free burning SW, so I downloaded
Starburn and it worked for the most part granted that I had a
problem with a directory that I was trying to burn onto the DVD but
no big deal...

So as I stated before MS changed something and they need to take a
closer look at it.

Shenan said:
Only addressing your last sentence: Why?

I have a few thouasand customers/machines running Windows XP with
SP3 and all current patches and their DVD/CD burning has not been
affected. I would bet there are millions of others in the same
boat - no problem using their CD/DVD burners with fully patched
systems.

The problem is with your setup/system.

And before you (maybe) go into a rant (or someone else might) about
how I am defending Microsoft - *shrug* I've said it before and I
will say it again. I could care less about Microsoft. Let them
disappear - it will just mean after a while I will support more of
something else and less and less of their products. I like
computers and such - Microsoft produces a lot of software and is
one of the top OSes out there now - but in the end - whatever I
need to support/use - I will.

This is defending common sense. There is not enough people
experiencing the problem you are describing to say that a patch or
something done to your Operating System by the manufacturer's of
said OS have made some large mistake and they need to fix it. In
fact - it is far more logical to say that something is wrong with
your particular system and you might need to look into changing
something you have/do.

Want a way to test it? Make a image (disk-image) of your hard disk
drive on external (safe) media then do a clean installation of
Windows XP, get it 100% updated and patched with nothing else
installed. Install your CD/DVD burning software. Work? If so -
wasn't Windows XP/Microsoft. You can re-apply the backup image, be
back to the same point you were before and troubleshoot with the
new knowledge.

If it does fail - come back with that information and we can
troubleshoot that.

And yeah - you can use the logic that it was working and all you
did was apply patches and now it doesn't work - so it must be the
patches fault... but it's not the entire story. The software that
no longer works may need to be updated. Some other software/driver
may need to be updated from another manufacturer. You have way
more variables involved in your current situation than just
"Windows XP", "Patches for Windows XP" and "Nero 6". ;-)

Would I try the suggested test (image, re-install, test) - yep. I
might even turn the image into a Virtual Machine once the cleanly
installed machine worked (if it did) as I wanted so I could use it
until I got everything I really needed re-installed on the actual
machine.
Wow where to start, had you read all of my posts you would have
realized that I stated that all patches where done to all programs
involved with the issue, you would have realized that the only SW
that gets update is MICROSOFT and no other... As far as imaging my
PC and starting over this is a common excuse from SW developers....
Let's see how many patches has MS put out for XP and even Vista?
That is the problem with this country they release new SW before
they fix the old.....

Now if there is any other more intelligent people out there that
has a better explanation, since I have already proved this person
wrong and the burner does work, I'd be happy to listen....

Go cry to Bill

If you had actually read instead of skimming and taking personal offense...

Using a different third party software successfully and knowing others are
still using the same software that no longer works on your system (but on
the same OS with the same patches) elsewhere only proves that *your* problem
is unique to *your* system. ;-)

Again - think logically - if it was more than *your* issue - a *lot* more
(out of the millions running similar systems - Windows XP systems - as you
are) people would be having the problem. You have proven yourself incorrect
by getting another third party software to work for you. If the problem was
that the patches broke something in the operating system that it is
responsible for (example: communicating with the hardware so you could use
it) - then the new third party application would have failed like the
original did.

Yes - I read everything you wrote (and even pointed to it so everyone else
in the future can read it to) - but downloading the later version of the
same product you were having issues with - that many people are still using
on the same OS (Windows XP SP3 with all patches) - and it not fixing your
issues doesn't prove much - since whatever problem the original had (Nero 6)
on *your* system might easily pass to the later version (Nero 9) if they
share some files/folders/registry entries and/or the newer version does some
sort of upgrade or the old version does not do a clean uninstall (seldom do
applications uninstall everything they put on your system.).


Heck - it could be your user profile that has the trouble. Have you tried
creating a new account and using that new account and your older software to
burn CD/DVDs?


As for the comment, "As far as imaging my PC and starting over this is a
common excuse from SW developers", - no... That is called logically
approaching a problem, troubleshooting. Since in a computer you can easily
do something like this - starting with as few external variables as possible
only makes sense.

At this point you are starting with at least four years of software
installs, uninstalls, patches for other applications, internet plugins, and
since it is that old - possibly two iterations of service packs inclucing
thousands upon thousands of OS patches. No mention in any of your posts
about keeping your hardware drivers up to date (from the hardware
manufacturers) - but let's assume you did that as well.

I did not suggest you start over - I suggest you make an image (like
Symantec Ghost, Acronis TrueImage, BootItNG, etc and so on) of your entire
system (if you periodically and more often did this anyway - you would have
been able to roll back to one of several images without problems to start
troubleshooting from there - but your backups scheme was lacking) and then
do a clean install, patch it and install just the burning software. What
does that prove - well - if it works, it proves that the patches are not
your issue. Something that has happened to your system over the four years
you have been using it has broken something. Then you can restore your
computer to the image if you like and continue working on the problem with a
better knowledge of what you are looking for.

Or - you can sit here and whine about how someone did you wrong and they had
better fix it. To me it makes no difference.

Use logic or make personal arttacks - those are the choices I see you having
at this point. One might get your issue resolved, the other will get you
nothing but possibly short-term satisfaction on a very low level. ;-)
 
S

SteveL

:

Really? Millions of people are using P3 laptops? OK so that we do not get
off on the wrong foot here, do me a favor please, go to a state of the art
(or greater then a P3) LAPTOP with XP PRO, open device manager, open the
DVDRW device, go to properties Q1: What is the manufacture?, then go to
driver Q2: Who is the provider and what date?, click on update the driver,
click update driver and choose not to update from the net, choose the
advanced option, choose don't search and click next Q3: What is in your list?
Are there any DVDRW's?

Now if you have a P3 could you please repeat the process and post, in my
list there are no CDRW's or DVD's or DVDRW's. I am going to go to IBM's site
and see if I can get the latest chipset and try to manually install..

If you could do this for me I would appreciate is, understand that I have
been doing this for over 30 years since the days of DOS.... TY Steve
 
S

Shenan Stanley

Really? Millions of people are using P3 laptops? OK so that we do
not get off on the wrong foot here, do me a favor please, go to a
state of the art (or greater then a P3) LAPTOP with XP PRO, open
device manager, open the DVDRW device, go to properties Q1: What is
the manufacture?, then go to driver Q2: Who is the provider and
what date?, click on update the driver, click update driver and
choose not to update from the net, choose the advanced option,
choose don't search and click next Q3: What is in your list? Are
there any DVDRW's?

Now if you have a P3 could you please repeat the process and post,
in my list there are no CDRW's or DVD's or DVDRW's. I am going to
go to IBM's site and see if I can get the latest chipset and try to
manually install..

If you could do this for me I would appreciate is, understand that
I have been doing this for over 30 years since the days of DOS....
TY Steve

Chosen the "be an @$$" route, eh? Okay - good luck to you, I'm done trying
to give you the logical way of troubleshooting your issue.

I have found that time at doing something and ability doing something do not
necessarily following the same upward moving trend... Especially in
computing. ;-) Things change too quickly. So you could use MIDAS, MS-DOS,
OS/2 etc and so on - that really does not equate to being able to solve a
problem with your CD burner using software that was never available for any
of those things and hardware that wasn't either.

You have no idea how long I have been doing this, if I used punch cards or
what - but that does not make a difference. This is logic - this has
nothing to do with your supposed knowledge of computing operating systems,
programming languages or the such - this is troubleshooting skills that can
be applied to practically any issue.

So now you think the issue has to do with the fact you have a P3
processor-based laptop and not Windows XP SP3 and its patches? My point was
that millions of people have Windows XP with SP3 and patches and CD/DVD
burners.
 
S

SteveL

:

Talking about going off the deep end without a life jacket..... Please do
not respond to my posts, whatever you do re-frame from using your logic....

Yes it is a possibility that MS changed the drivers list available in XP on
older PC's it has happened before, now my HD, that used to come up under Disk
Drive as the model number, now comes up as disk drive, so it is not just my
DVDRW that I am having a problem with....

I really do not care how long you have done this in your life time, I put
CXI's to shame when it comes to HW....

So if anyone else case answer my question about the list under properties it
would be greatly appreciated... Steve
 

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