restoring the registry problem

[kim]

The pc is running windows xp sp2
Windows stopped seeing D: but is seen in the BIOS.
so I tried this fix http://support.microsoft.com/kb/314060/EN-US/
I had to manualy delete these registy entrys
Step 1: Start Registry Editor
Click Start, click Run, type regedit, and then click OK. Registry Editor
starts.
Step 2: Delete the UpperFilters registry entry
1. In Registry Editor, expand My Computer, and then expand
HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click UpperFilters.

Note An UpperFilters.bak registry entry may also appear. To delete the
UpperFilters registry entry, you must click UpperFilters and not
UpperFilters.bak.
6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the
deletion of the UpperFilters registry entry:
Are you sure you want to delete this value?
The UpperFilters registry entry is removed from the
{4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

Note Do not exit Registry Editor. You must have this program for the next
step.
Step 3: Delete the LowerFilters registry entry
1. In Registry Editor, expand My Computer, and then expand
HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click LowerFilters.

Note An LowerFilters.bak registry entry may also appear. To delete the
LowerFilters registry entry, you must click LowerFilters and not
LowerFilters.bak.
6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the
deletion of the LowerFilters registry entry:
Are you sure you want to delete this value?
The LowerFilters registry entry is removed from the
{4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
8. Exit Registry Editor.

At step 4 under class there are about 10 instances of
{4D36E965-E325-11CE-BFC1-08002BE10318}.
About 3 of them had upperfilters entrys in the right hand pane which I
deleted and 1 had a LowerFilters entry which I deleted.

Now on rebooting the machine windows loads normaly to the desktop but the
mouse wont work, the pointer is stuck in the center of the screen.
I backed up the registry to the desktop before doing all this but can`t
restore the backup because of the mouse not working.
I don`t know how to use the key board to control the mouse pointer, i tried
the arrow + Ctrl +Shift+Alt key combinations but no luck.

 

[Pegasus \(MVP\)]

The pc is running windows xp sp2
Windows stopped seeing D: but is seen in the BIOS.
so I tried this fix http://support.microsoft.com/kb/314060/EN-US/
I had to manualy delete these registy entrys
Step 1: Start Registry Editor
Click Start, click Run, type regedit, and then click OK. Registry Editor
starts.
Step 2: Delete the UpperFilters registry entry
1. In Registry Editor, expand My Computer, and then expand
HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click UpperFilters.

Note An UpperFilters.bak registry entry may also appear. To delete
the UpperFilters registry entry, you must click UpperFilters and not
UpperFilters.bak.
6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the
deletion of the UpperFilters registry entry:
Are you sure you want to delete this value?
The UpperFilters registry entry is removed from the
{4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

Note Do not exit Registry Editor. You must have this program for the next
step.
Step 3: Delete the LowerFilters registry entry
1. In Registry Editor, expand My Computer, and then expand
HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click LowerFilters.

Note An LowerFilters.bak registry entry may also appear. To delete
the LowerFilters registry entry, you must click LowerFilters and not
LowerFilters.bak.
6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the
deletion of the LowerFilters registry entry:
Are you sure you want to delete this value?
The LowerFilters registry entry is removed from the
{4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
8. Exit Registry Editor.

At step 4 under class there are about 10 instances of
{4D36E965-E325-11CE-BFC1-08002BE10318}.
About 3 of them had upperfilters entrys in the right hand pane which I
deleted and 1 had a LowerFilters entry which I deleted.

Now on rebooting the machine windows loads normaly to the desktop but the
mouse wont work, the pointer is stuck in the center of the screen.
I backed up the registry to the desktop before doing all this but can`t
restore the backup because of the mouse not working.
I don`t know how to use the key board to control the mouse pointer, i
tried the arrow + Ctrl +Shift+Alt key combinations but no luck.

- What is drive D:? A CD/DVD drive?
- What happens when you boot into Safe Mode?
- Have you tried a different mouse?
- How exactly did you "back up the registry to the desktop"?
- Have you tried System Restore? Here is how you can invoke it without
a mouse:
* Press Ctrl+Shift+Esc to launch the Task Manager.
* Press Alt+F then tap N for "New Task".
* Type this line: %SystemRoot%\System32\restore\rstrui.exe

 

[kim]

- What is drive D:? A CD/DVD drive?
Yes

- What happens when you boot into Safe Mode?

Same thing

- Have you tried a different mouse?

Yes no difrence

- How exactly did you "back up the registry to the desktop"?

I was in the registry then File>Export then pointed to the desktop

- Have you tried System Restore? Here is how you can invoke it without
a mouse:
* Press Ctrl+Shift+Esc to launch the Task Manager.
* Press Alt+F then tap N for "New Task".
* Type this line: %SystemRoot%\System32\restore\rstrui.exe

It`s my friends computer. So i`ll give that ago tomorow and let you know.
Thank you
Kim

 

[Pegasus \(MVP\)]

Same thing


Yes no difrence


I was in the registry then File>Export then pointed to the desktop


It`s my friends computer. So i`ll give that ago tomorow and let you know.
Thank you
Kim

Sorry, exporting the registry in the way you did does not create
a restorable registry backup. You need to use a proper backup
program or else rely on System Restore.

 

[kim]

Sorry, exporting the registry in the way you did does not create
a restorable registry backup. You need to use a proper backup
program or else rely on System Restore.

Thanks I`ll give her a call and try
* Press Ctrl+Shift+Esc to launch the Task Manager.If that doesn`t work is a reinstall of windows ?
She has the XP disks but no backups of photo`s ect

 

[Bill in Co.]

Sorry, exporting the registry in the way you did does not create
a restorable registry backup.

And I believe that approach (of simply importing it back) simply *merges* it
with what is already there, which is a wholly incomplete approach to
restoring the registry.

You need to use a proper backup program or else rely on System Restore.

She can probably use System Restore to get out of this mess.

 

[Patrick Keenan]

Thanks I`ll give her a call and try
* Press Ctrl+Shift+Esc to launch the Task Manager.
If that doesn`t work is a reinstall of windows ?
She has the XP disks but no backups of photo`s ect

If there is no backup, you should not attempt any system repair before
addressing that issue. Fortunately, these days it's easy to do this. You
need another PC running XP or Vista with enough drive space, preferably more
than enough to hold the entire contents of the system drive (this is usually
much smaller than the drive size) and a way to connect the hard disk to the
other system. This can be a USB2 drive case or adapter, and these start
around $20 and go to maybe $45. Sometimes you can attach directly to the
host PC system's internal cabling, but this requires opening the case and
often changing drive jumpers.

Remove the hard disk from the damaged system, attach it to the USB2 drive
case or adapter, plug that into a USB2 port on the host PC. You can
simply locate the data you want and copy it off, or, if you want to be
absolutely sure that you haven't missed any data, such as email files in
hidden folders, download the Acronis TrueImage trial version, and make an
image of the attached disk. Once done, you can just mount that image and
browse around in it to be sure that the files open and that they are all
there.

Now you can put the disk back into its system and work on it, being
confident that you won't be causing data loss.

You might also consider just burning those photos and documents off to DVD
so there is a copy that's easy to restore.

In any case, it's important to stop now and make a backup before things get
worse. You - and your friend - will feel much better about the situation.

HTH
-pk

 

[Pegasus \(MVP\)]

See below.

Thanks I`ll give her a call and try
* Press Ctrl+Shift+Esc to launch the Task Manager.
If that doesn`t work is a reinstall of windows ?

*** Not necessarily. You could try a manual System Restore:
*** http://support.microsoft.com/kb/307545

She has the XP disks but no backups of photo`s ect

*** This subject comes up with great regularity: Many people
*** will not back up their important files until they suffer a big
*** hit. Losing them is the tuition fee they then pay for learning
*** that important files must be kept on at least two independent
*** media, e.g. on a 2.5" disk in an external USB case. In her
*** case there is probably no loss of data - there are several
*** methods to retrieve her files, even if Windows becomes
*** unusable.

 

[kim]

And I believe that approach (of simply importing it back) simply *merges*
it with what is already there, which is a wholly incomplete approach to
restoring the registry.


She can probably use System Restore to get out of this mess.

Sorry for the delay in getting back. In the end I had to reinstall windows
as we couldn`t get to system restore using the key board either. When I
deleted the 3 upperfillter entries they must have dissabled the keyboard and
mouse, but her D: came back. I hindsight I think I should have only deleted
1 upperfillter entry at a time and tested. Anyway I saved all her stuf by
slaving her HDD to my machine so It turned out ok in the end.
Thanks for your help
Kim