Subject: DVD/CD Rom Doesn't recognize any media in Windows

G

Guest

Background info is, my Sony DRU-810A worked fine until I had a corrupt
registry. I was able to recover it using the recovery console in XP setup.
I followed the instructions on http://support.microsoft.com/kb/307545

Everything works except Norton AV and my CD/DVD-ROM. I did a drive check on
it using Sony's diagnostic tool, and it read and wrote to it fine. I can
also read and write to the drive with Nero. There are no problems in my
device manager. I have uninstalled it from there, unplugged the drive, let
it reboot and reinstall.

It the drive shows up in My Computer, but when I put any CD or DVD in I get
"Please insert a disk into drive D:." I'm stumped.
I have also checked and made sure autorun is set in the registry, and
deleted the UpperFilters or LowerFilters registry values in
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

It will boot from the Windows CD, so that leads me to believe that the drive
is good.

If I type D: at the command line, I get "The parameter is incorrect."

I tried to give all the details I could. I just don't want to wipe this
machine.
 
M

Maincat

deathsfriend said:
Background info is, my Sony DRU-810A worked fine until I had a corrupt
registry. I was able to recover it using the recovery console in XP
setup.
I followed the instructions on http://support.microsoft.com/kb/307545

Everything works except Norton AV and my CD/DVD-ROM. I did a drive check
on
it using Sony's diagnostic tool, and it read and wrote to it fine. I can
also read and write to the drive with Nero. There are no problems in my
device manager. I have uninstalled it from there, unplugged the drive,
let
it reboot and reinstall.

It the drive shows up in My Computer, but when I put any CD or DVD in I
get
"Please insert a disk into drive D:." I'm stumped.
I have also checked and made sure autorun is set in the registry, and
deleted the UpperFilters or LowerFilters registry values in
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

It will boot from the Windows CD, so that leads me to believe that the
drive
is good.

If I type D: at the command line, I get "The parameter is incorrect."

I tried to give all the details I could. I just don't want to wipe this
machine.
Click to expand...
Are you sure that your CD drive is drive D?
Right click on My Computer, choose Manage, then Disk Management. Find your
CD drive - what drive letter does it give there? If not D, then you can
change it. Right click on the drive and choose Change Drive Letter and
Paths.

Try that and let us know the outcome.
 
G

Guest

Maincat said:
Are you sure that your CD drive is drive D?
Right click on My Computer, choose Manage, then Disk Management. Find your
CD drive - what drive letter does it give there? If not D, then you can
change it. Right click on the drive and choose Change Drive Letter and
Paths.

Try that and let us know the outcome.
Click to expand...
Yes, the CDROM is set as drive D.
 
G

Guest

deathsfriend said:
Yes, the CDROM is set as drive D.
Click to expand...

I swapped out my drive with a known good drive from my other desktop. It
does the same thing. So I know it's a software problem. I hate to reload
Windows for something as minor as this, but a non-working CDROM is very
annoying.
 
B

Brian A.

deathsfriend said:
Background info is, my Sony DRU-810A worked fine until I had a corrupt
registry. I was able to recover it using the recovery console in XP setup.
I followed the instructions on http://support.microsoft.com/kb/307545

Everything works except Norton AV and my CD/DVD-ROM. I did a drive check on
it using Sony's diagnostic tool, and it read and wrote to it fine. I can
also read and write to the drive with Nero. There are no problems in my
device manager. I have uninstalled it from there, unplugged the drive, let
it reboot and reinstall.

It the drive shows up in My Computer, but when I put any CD or DVD in I get
"Please insert a disk into drive D:." I'm stumped.
I have also checked and made sure autorun is set in the registry, and
deleted the UpperFilters or LowerFilters registry values in
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

It will boot from the Windows CD, so that leads me to believe that the drive
is good.

If I type D: at the command line, I get "The parameter is incorrect."

I tried to give all the details I could. I just don't want to wipe this
machine.
Click to expand...

Boot to Safe Mode and remove any/all CD/DVD drives listed in Device Manager.
Reboot and Windows will redetect/reinstall the device(s).

If that fails to bring any joy:
CD-ROM access is missing and messages cite error code 31, code 32, code 19, code 39,
or code 41 after you remove Easy CD Creator in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314060

CD-ROM drive or DVD-ROM drive appears to be missing after you install Windows XP or
Windows Vista Beta 2
http://support.microsoft.com/kb/320553/en-us

How to troubleshoot unknown devices that are listed in Device Manager in Windows XP
http://support.microsoft.com/kb/314464/en-us

How to manage devices in Windows XP
http://support.microsoft.com/kb/283658/en-us

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
 
G

Guest

Brian A. said:
Boot to Safe Mode and remove any/all CD/DVD drives listed in Device Manager.
Reboot and Windows will redetect/reinstall the device(s).

If that fails to bring any joy:
CD-ROM access is missing and messages cite error code 31, code 32, code 19, code 39,
or code 41 after you remove Easy CD Creator in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314060

CD-ROM drive or DVD-ROM drive appears to be missing after you install Windows XP or
Windows Vista Beta 2
http://support.microsoft.com/kb/320553/en-us

How to troubleshoot unknown devices that are listed in Device Manager in Windows XP
http://support.microsoft.com/kb/314464/en-us

How to manage devices in Windows XP
http://support.microsoft.com/kb/283658/en-us

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
Click to expand...
Yes, I have tried all of that. I still can't read from my cdrom in windows.
Do I need to give up and reload the OS or is there someone out there with
enough registry knowlege?
 
B

Brian A.

deathsfriend said:
Yes, I have tried all of that. I still can't read from my cdrom in windows.
Do I need to give up and reload the OS or is there someone out there with
enough registry knowlege?
Click to expand...

Did you try updating to the latest firmware for the drive?
http://sony.storagesupport.com/dvdrw/dru810adwn.htm

My Sony drive will not detect a blank DVD or CD, how do I resolve this?

http://sony.storagesupport.com/cgi-bin/sonysupport.cgi/GsXHyE-UIJuRi5ng3IH3iGtUsL7DeR4V/faq/view/969



I am unable to recognize DVD blank media in my Sony DVD Recordable drive. Why?

http://sony.storagesupport.com/cgi-bin/sonysupport.cgi/GsXHyE-UIJuRi5ng3IH3iGtUsL7DeR4V/faq/view/654






--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
 
G

Guest

Brian A. said:
Did you try updating to the latest firmware for the drive?
http://sony.storagesupport.com/dvdrw/dru810adwn.htm

My Sony drive will not detect a blank DVD or CD, how do I resolve this?

http://sony.storagesupport.com/cgi-bin/sonysupport.cgi/GsXHyE-UIJuRi5ng3IH3iGtUsL7DeR4V/faq/view/969



I am unable to recognize DVD blank media in my Sony DVD Recordable drive. Why?

http://sony.storagesupport.com/cgi-bin/sonysupport.cgi/GsXHyE-UIJuRi5ng3IH3iGtUsL7DeR4V/faq/view/654






--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
Click to expand...

Yes, I have tried all of that. The firmware is up to date, and it has no
problem recognizing a blank cd. It will read and write to a blank cd in
nero, but it won't recognize any cd/dvd using my computer or windows explorer
 

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