No attachments in Windows Mail

[Martyn Bell]

When my Windows Mail receives emails, it strips all of the attachments from
the email. The outgoing email has the attachments; I checked by having the
same message sent to two separate accounts. One was retrieved using Outlook
Express with no problems - the Windows Mail one stripped the attachment (a
Word document).

Both accounts were retrieved on Vista machines, with SP1 installed. My own
machine was reset to factory settings, no anti-virus of any kind (never had
Norton installed on it ever), no add ons, nothing except a bare Vista/IE7 set
up.

The box to block potentially harmful messages is not ticked. I am
completely lost and about to give up on MS altogether...

 

[Gary VanderMolen]

If the sender was using Outlook, that would explain it, see
http://email.about.com/od/outlooktips/qt/et121705.htm

If that was not the issue, make sure your antivirus is not configured to
scan incoming emails.

 

[Martyn Bell]

Gary,

Thanks, I'll try that and let you know in a few days. I haven't natoced any
winmail.dat files but it's worth a shot.

It's definitley not anti-virus - there was no anti virus installed on that
machine.

 

[Gary VanderMolen]

If there is a winmail.dat file, you can see it by pressing Ctrl+F3.

 

[Steve Cochran]

Check the message sizes between the two and also the headers. It could be
something server side that is removing the attachments.

steve