Nero 7 blew up - now 6 is OK - but not 7

[- Bobb -]

I had used Nero 7 a while ago - all was OK. Today when I try to open
Nero Burning Rom I get a bugcheck and the " Do you want to send to
Microsoft" box. Other Nero files work OK. So, I did a repair - Windows
XP reports that it cannot find a dll in Crg Files\Common ... it IS
there. I shutdown and booted to another XP partition (E and Nero 7
still works fine over there. Made my DVD copy and then I copied the
E:\Prg Files\ common....\Ahead folder to the C:\Prg Files\
common....\Ahead folder. Booted to c - Tried Nero 7 - same error. Repair
= same error. Now I know the file is good - it's what I have on the
other partition... registry hosed ?? so I uninstalled Nero. Reboot.
Installed it - same error. Uninstalled and shutdown. Installed an OEM
Version of Nero 6 (Express) - it works fine.

About the Nero problem ... I'm thinking that I did some update recently
that is causing the problem and just hadn't noticed since I hadn't used
Nero. Anyone else having a problem with Nero ?

Getting frustrated - I WAS on E for a year and reinstalled to C a few
weeks ago to " clean up" Windows and with problems it's kinda defeating
the whole reason for doing it - I shoulda just stayed on E !! ( Luckily
I hadn't installed X64 on E yet and can still get to old data)

 

[Guest]

When you do a repair, it reverts the installation back to original status
when you received the pc, now you have to re-apply service packs and
re-install all programs that you installed after you received the pc. next
time do backups of your system, and do a bit more research before you do a
repair install, the OS booted ok, and things were accessible, no repair was
needed. and more than likely you didn't get all the old files out first, so
the re-install on nero 7 wouldn't work.

 

[- Bobb -]

Sorry I didn't specify -
I did a repair of NERO - not of XP
Control Panel - add/remove - Nero - Change - repair

 

[Plato]

I had used Nero 7 a while ago - all was OK. Today when I try to open
Nero Burning Rom I get a bugcheck and the " Do you want to send to
Microsoft" box. Other Nero files work OK. So, I did a repair - Windows

Contact the Author of the program you are having a problem with for best
results.

 

[Steve N.]

I had used Nero 7 a while ago - all was OK. Today when I try to open
Nero Burning Rom I get a bugcheck and the " Do you want to send to
Microsoft" box. Other Nero files work OK. So, I did a repair - Windows
XP reports that it cannot find a dll in Crg Files\Common ... it IS
there. I shutdown and booted to another XP partition (E and Nero 7
still works fine over there. Made my DVD copy and then I copied the
E:\Prg Files\ common....\Ahead folder to the C:\Prg Files\
common....\Ahead folder. Booted to c - Tried Nero 7 - same error. Repair
= same error. Now I know the file is good - it's what I have on the
other partition... registry hosed ?? so I uninstalled Nero. Reboot.
Installed it - same error. Uninstalled and shutdown. Installed an OEM
Version of Nero 6 (Express) - it works fine.

About the Nero problem ... I'm thinking that I did some update recently
that is causing the problem and just hadn't noticed since I hadn't used
Nero. Anyone else having a problem with Nero ?

Getting frustrated - I WAS on E for a year and reinstalled to C a few
weeks ago to " clean up" Windows and with problems it's kinda defeating
the whole reason for doing it - I shoulda just stayed on E !! ( Luckily
I hadn't installed X64 on E yet and can still get to old data)

Could be caused by file system errors. Run CHKDSK /F on the problem drive.

Steve N.

 

[Guest]

Do a complete removal of nero, ie (uninstall-reboot-remove the old folder for
nero-reboot-reinstall nero) I know it's a pain, but sometimes not removing
the folder will leave files that will not be overwritten, when
reinstalling/repair.

if this doesn't work, you will have to do some research for left behind
files of NERO that remain in your registry after uninstalling

 

[Bill]

Hey there are several updates to Nero on the web site. They are for
added features and bug fixes. Give it a try. The downloads are
actually a complete install.

Bill
Atlanta

I had used Nero 7 a while ago - all was OK. Today when I try to open

SNIP>>>>>>>

 

[MAP]

I had used Nero 7 a while ago - all was OK. Today when I try to open
Nero Burning Rom I get a bugcheck and the " Do you want to send to
Microsoft" box. Other Nero files work OK. So, I did a repair - Windows
XP reports that it cannot find a dll in Crg Files\Common ... it IS
there. I shutdown and booted to another XP partition (E and Nero 7
still works fine over there. Made my DVD copy and then I copied the
E:\Prg Files\ common....\Ahead folder to the C:\Prg Files\
common....\Ahead folder. Booted to c - Tried Nero 7 - same error.
Repair = same error. Now I know the file is good - it's what I have
on the other partition... registry hosed ?? so I uninstalled Nero.
Reboot. Installed it - same error. Uninstalled and shutdown.
Installed an OEM Version of Nero 6 (Express) - it works fine.

About the Nero problem ... I'm thinking that I did some update
recently that is causing the problem and just hadn't noticed since I
hadn't used Nero. Anyone else having a problem with Nero ?

Getting frustrated - I WAS on E for a year and reinstalled to C a few
weeks ago to " clean up" Windows and with problems it's kinda
defeating the whole reason for doing it - I shoulda just stayed on E
!! ( Luckily I hadn't installed X64 on E yet and can still get to old
data)

Uninstall Nero7 and reboot,run this Nero cleaup tool and reboot,does the
reinstall work now?
http://ww2.nero.com/nero7/enu/General_CleanTool.html

 

[- Bobb -]

Not sure of the exact fix, but I did all of the above and reinstalled
and it's now working fine. I did get an error when I ran the "Clean
Tool" but it did then continue. Probably a few errors because I manually
deleted a lot of stuff in the registry first.
Thanks to everyone.

 

[MAP]

Not sure of the exact fix, but I did all of the above and reinstalled
and it's now working fine. I did get an error when I ran the "Clean
Tool" but it did then continue. Probably a few errors because I
manually deleted a lot of stuff in the registry first.
Thanks to everyone.

I'm glad all is well and thanks for the update!

 

[- Bobb -]

(( SNIPPED))

I'm glad all is well and thanks for the update!

Not yet, Mike ... stay tuned ...
So THEN from inside Nero, I click on UPDATE - and I get FTP,HTTP errors
( I even turned OFF my firewall - still fails). OK- I manually go to the
Ahead website and download the 122mb update. Run it and I get a message
" This installer is incompatible with the currently installed version of
Nero - Please uninstall the application and try this again at a later
time" - ARGGGHHH. Maybe I could have run this first and used my s/n
??? I guess I'll use that uninstall app again, huh ? I'll let you know
how it goes ( I would ask Ahead about the UPDATE error and if I could
have installed the download , but they haven't responded to my original
email from last week).

Bobb

 

[Jerry]

Bobb,

I had the same problem with the update. What I did was uninstall
Nero 7 using add/remove. Then I rebooted and installed the download.
It remembered my serial number from the version I uninstalled and then
when I installed the download everything was fine.

Jerry

 

[- Bobb -]

I tried that - and you're right it did remember my s/n - but it didn't
work for me. Only after I ran the cleaner did it "forget" my info and
then after a new install it started working. I wrote them ( Nero.com)
a nasty note in the feedback section stating that thery need to update
that page with the "how-to's" since everyone there would be doing the
same thing. It's crazy - I dload a 122mb file and it's missing the help
files - cuz they are too big ? TELL ME THAT UPFRONT and I'll d'load them
while I'm there - at the same time. It's only "too big" if I'm on a
dialup - and if I am ,122mb will take me a week ! Give me a link on the
page that states " Download all updates? " and let it rip.

Bobb